At a Glance
- Tasks: Wow our business customers by providing exceptional service and solving their debt challenges.
- Company: Join a dynamic team in a supportive environment focused on customer experience.
- Benefits: Starting salary of £25,983 with progression, flexible working, and generous leave policies.
- Other info: Full-time or part-time options available; enjoy free snacks and a family-friendly workplace.
- Why this job: Make a real difference in customers' lives while developing your skills in a fast-paced setting.
- Qualifications: Passion for customer service, strong communication skills, and a proactive mindset.
The predicted salary is between 25983 - 28785 £ per year.
As a Credit Specialist, you'll be part of our SME credit operations family and have the most important job - wowing our customers. You'll work with our business customers, owning the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer's journey.
What you'll be doing:
- Talk to our business customers about their debt, problem-solving to provide affordable solutions to help reduce their debt and collect payment.
- Become an expert in collections and support customers with everything from billing to meter exchanges to achieve a positive outcome for the customer and the payment of their bill.
- Provide exceptional customer service over the phone and via email.
- Own a portfolio of our business customers' debt, using the skills and knowledge you'll learn along the way to make commercial decisions for the benefit of our customers and our business.
- Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions.
- Thrive in a fast-paced environment, supported by state-of-the-art technology and a team that always has your back.
What we need from you:
- Passionate about delivering an exceptional customer experience to our business customers.
- Resilient and excited to tackle complex problems, collect payment and reduce debt.
- Great communicator with strong English skills (written and verbal).
- Ability to navigate challenging conversations.
- A team player who thrives in a fast-paced environment.
- Confident in making decisions and embracing change.
It would be great if you had:
- Previous customer service experience (full training will be provided if you are new to energy).
- A proactive mindset and a passion for making a difference.
Benefits:
- Starting salary £25,983 with progression to £27,856 (Pro) and £28,785 (Expert) through specialist pathways.
- Flexible and hybrid working – Monday to Friday 9am-5pm with 2-3 days in hub and remote days.
- 26 days annual leave plus bank holidays; option to purchase additional leave.
- Generous pension contribution and other benefits.
- Free snacks, drinks, and fresh fruit in hubs.
- Family-friendly policies: paid fertility leave, neonatal leave, equal parent leave, and flexible leave for birthdays.
Contract and selection:
- Full-time (37 hours) or part-time (minimum 30 hours per week) contracts.
- Role may close earlier due to high application volumes.
Background checks:
- Basic DBS check required for successful candidates.
- This role is not visa-sponsoring.
Equal opportunity:
We’re committed to equal opportunities and actively promote a diverse and inclusive working environment. All qualified applicants will receive fair consideration.
SME Credit Specialist - Leicester in Syston employer: E.ON Next
Join our dynamic team as an SME Credit Specialist in Leicester, where we prioritise exceptional customer service and employee growth. With a supportive work culture, flexible hybrid working options, and a commitment to diversity and inclusion, we empower our employees to thrive in a fast-paced environment while enjoying generous benefits like a competitive salary, extensive leave options, and family-friendly policies. Experience the satisfaction of making a real difference for our business customers while developing your skills in a rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land SME Credit Specialist - Leicester in Syston
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like E.ON Next. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace SME Credit Specialist - Leicester in Syston
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to E.ON Next.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on E.ON Next's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at E.ON Next
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with E.ON Next.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at E.ON Next will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former E.ON Next employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
