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- Tasks: Support vulnerable customers through calls and emails, providing exceptional service.
- Company: E.ON Next is a fresh face in the E.ON group, focused on sustainable energy solutions.
- Benefits: Enjoy a rewarding role with opportunities for personal growth and development.
- Why this job: Make a real impact by helping those in need while working with cutting-edge technology.
- Qualifications: Empathy and resilience are key; no specific experience required, just a passion for helping others.
- Other info: Join a mission-driven team dedicated to creating a feel-good energy experience.
The predicted salary is between 28800 - 43200 £ per year.
Job Description Bringing that feel-good energy. We’re the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We’re moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy. We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it. As a Support & Assurance Specialist, you’ll be part of our customer Credit operations team and have the most rewarding job – You’ll be speaking to our most vulnerable customers through our inbound and outbound phone lines, via email and you’ll be empowered to support our customers using third parties such as Paylink, National Debt Line and more. We support the rest of the business to have great conversations around affordability and vulnerability to ensure we’re putting our customers at the heart of everything we do. Here’s a taste of what you’ll be doing: You’ll be working with vulnerable people or people in debt Delivering an exceptional customer experience especially for our high risk vulnerable customers Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions Resilient and excited to so…
Support & Assurance Specialist - Bolton employer: E.ON Next
Contact Detail:
E.ON Next Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support & Assurance Specialist - Bolton
✨Tip Number 1
Familiarize yourself with the challenges faced by vulnerable customers. Understanding their needs and concerns will help you connect better during interviews and demonstrate your empathy.
✨Tip Number 2
Research E.ON Next and its mission to create a sustainable future. Being able to discuss how your values align with theirs can set you apart as a candidate who truly cares about the company's goals.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully handled difficult customer interactions. Highlighting your problem-solving skills and resilience will show that you're ready for the challenges of this role.
✨Tip Number 4
Practice active listening techniques. In this role, you'll need to understand and respond to customer needs effectively, so showcasing your communication skills during the interview is crucial.
We think you need these skills to ace Support & Assurance Specialist - Bolton
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Support & Assurance Specialist position. Understand the key responsibilities and the type of customers you will be supporting, especially those who are vulnerable or in debt.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in customer service, particularly in roles that required empathy and support for vulnerable individuals. Use specific examples to demonstrate your skills.
Showcase Your Communication Skills: Since the role involves speaking with customers via phone and email, make sure to highlight your strong communication skills. Provide examples of how you've effectively communicated with customers in challenging situations.
Express Your Passion for Customer Care: In your application, convey your passion for providing exceptional customer service. Discuss why you believe it's important to support vulnerable customers and how you can contribute to E.ON Next's mission of creating a sustainable future.
How to prepare for a job interview at E.ON Next
✨Show Your Empathy
As a Support & Assurance Specialist, you'll be dealing with vulnerable customers. Make sure to demonstrate your ability to empathize during the interview. Share examples from your past experiences where you successfully handled sensitive situations with care and understanding.
✨Highlight Your Problem-Solving Skills
The role requires you to handle various challenges. Prepare to discuss specific instances where you went the extra mile to find solutions for customers in difficult situations. This will showcase your resilience and commitment to providing exceptional service.
✨Familiarize Yourself with Relevant Tools
Since the job involves using state-of-the-art tech, it’s beneficial to familiarize yourself with tools like Paylink and National Debt Line. Mention any relevant experience you have with similar technologies during the interview to show you're ready to hit the ground running.
✨Understand the Company’s Mission
E.ON Next is focused on creating a sustainable future and making energy easier for customers. Research the company’s values and mission, and be prepared to discuss how your personal values align with theirs. This will demonstrate your genuine interest in the role and the company.
