Customer Value Lead - Renewals in Nottingham

Are you passionate about understanding customer behaviour, driving performance, and delivering improvements that really make an impact? We are looking for a data‐driven, commercially‐minded professional to lead our fixed‐tariff retention and renewal strategy - helping us reduce churn, grow customer value, and create brilliant customer experiences.

In this role, you will be the driving force behind improving retention performance for our fixed customers. Your goal is to maximise renewal rates, minimise churn throughout the contract lifecycle, and ensure we are offering the right message, through the right channel, at exactly the right time.

Working cross‐functionally with CRM, Commercial, Pricing, Data Science and Journey teams, you will develop and maintain a comprehensive customer engagement plan that supports both customer needs and business ambitions. You will also be the key voice on performance, providing weekly updates to senior leadership and translating complex data into clear stories, insights and recommendations.

Here’s a taste of what you will be doing:

• Monitor renewal performance, spot risks early and lead improvement actions.
• Provide clear weekly performance updates to senior leaders.
• Use customer segmentation and insight to understand value, behaviours and churn risk.
• Build and maintain a contract‐end engagement plan, optimising journeys and offers.
• Lead early‐renewal campaigns and evaluate financial impacts.
• Work closely with CRM, Commercial, Data Science, Pricing and CX teams to deliver improvements.

Are we the perfect match?

• Strong experience using customer segmentation and insight to plan activity and drive improvement.
• Proven ability to understand drivers of customer value and influence commercial outcomes.
• Experience managing a customer base and understanding how customer mix impacts financial performance.
• Comfortable interpreting financials and building clear business cases.

It would be great if you had:

• Track record of delivering campaigns, propositions or offers — ideally in energy, telco or financial services.
• Confident communicator with experience presenting to senior stakeholders.
• Excellent analytical skills, able to interrogate complex data and turn insight into action.
• Highly organised, with experience managing complex cross‐functional plans.

Here’s what else you need to know:

• Role may close earlier due to high applications.
• Location – Nottingham E.ON Next office, Trinity House, 2 Burton St, Nottingham NG1 4BX - with travel to our other sites when required.
• Excellent parental leave allowance.
• Award-Winning Workplace - We are proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.
• Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings.
• Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We are open to discussing how flexibility can work for you.
• Inclusive & Diverse - We are the only energy company in the Inclusive Top 50 UK Employers. We are also proud winners of Best Employer for Women and Human Company of the Year — recognising our inclusive, people-first culture.
• Support at Every Stage of Life - We are Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
• Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
• Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we will support your growth every step of the way.

For all successful candidates, due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.

Any questions on the role - please reach out to Eonnext.recruitment@eonnext.com.

At E.ON Next, our customers are our number 1 priority! All Nexties - including our executive team - regularly directly support customers so we stay close to their needs and make better decisions that deliver the best experience.