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For Companies At a Glance
- Tasks: Deliver exceptional customer service and solve problems for business customers daily.
- Company: Join E.ON Next, a leader in energy solutions focused on people, planet, and outstanding service.
- Benefits: Enjoy flexible working, generous leave, and a market-leading benefits package including paid fertility leave.
- Why this job: Be part of a supportive team that values growth, innovation, and making a positive impact.
- Qualifications: Previous customer service experience is needed; full training provided for energy sector knowledge.
- Other info: Work hybrid after training, with social hubs offering free snacks and a fun team atmosphere.
The predicted salary is between 24983 - 26856 £ per year.
Energy Specialist – SME
Join to apply for the Energy Specialist – SME role at E.ON Next.
Overview
At E.ON Next, the most important things to us are our people, our customers, our business and our planet. We want to be nothing less than industry‑leading, known for giving our customers an experience they can rave about with our brilliant service. Everyone is an Energy Specialist and, no matter your role, we all work together to support our customers.
Responsibilities
- Provide exceptional customer service to our business customers, dealing with everything from billing to meter exchanges, making our customer happy in every interaction.
- Engage with industry stakeholders and customers alike over the phone and via email.
- Actively solve customer problems by providing efficient and knowledgeable solutions.
- Contribute to continuous improvement by suggesting solutions to help us consistently improve the company.
Qualifications
- Previous customer service experience (full training will be provided if new to energy).
- Ability to think on your feet in a fast‑paced environment.
- Good English skills, both written and verbal.
- Ability to empathise with customers and go above and beyond to make sure their problems are resolved with fantastic solutions.
- Excitement to solve complex problems.
- Drive to identify and implement change.
Additional Information
- This role may close earlier due to high application volumes.
- If you are invited to a discovery day, this will be held at our Nottingham hub.
- If you are successful in your application, our initial 8‑week training will also be held at our Nottingham hub and will be hybrid; you will commute to Nottingham city centre three times a week for the remaining two days each week.
Benefits
Starting salary: £24,983. Pathways for progression to Advanced (£26,856). Annual leave: 26 days plus bank holidays, plus the option to buy an additional 2 weeks. Generous pension contribution. Guaranteed time off work to celebrate your birthday.
Location & Working Arrangements
After training you can choose to be based at our Nottingham city centre hub or at our Leicester hub (Syston). Our flexible and hybrid ways of working include Monday‑Friday 9 am‑5 pm; you will spend 2–3 days a week with your team in our hubs and work remotely the remainder of the week.
Compliance & Contract
DBS check and right to work: a basic DBS (Disclosure Barring Service) check will be carried out via a 3rd‑party provider. This role is not VC-sponsored. Contract options include full‑time (37 hours) and part‑time (minimum 30 hours) – training will be full‑time (37 hours).
Equal Opportunities
We\’re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. Our employee‑run inclusion networks provide valuable opportunities for connection and collaboration.
Job Details
- Seniority level: Entry level
- Employment type: Full‑time
- Job function: Customer Service
- Industry: Utilities
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Energy Specialist - SME employer: E.ON Next
Contact Detail:
E.ON Next Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Specialist - SME
✨Tip Number 1
Familiarise yourself with E.ON Next's values and customer service philosophy. Understanding their commitment to exceptional service will help you align your responses during interviews and showcase how you can contribute to their mission.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your ability to empathise and solve problems effectively.
✨Tip Number 3
Research common challenges faced by customers in the energy sector. Being knowledgeable about these issues will allow you to propose thoughtful solutions during your interview, showing that you're proactive and ready to tackle complex problems.
✨Tip Number 4
Engage with E.ON Next on social media platforms. This not only shows your interest in the company but also gives you insights into their culture and recent initiatives, which you can reference in conversations or interviews.
We think you need these skills to ace Energy Specialist - SME
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the Energy Specialist role. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to solve problems. Mention specific examples from your past experiences that illustrate your skills and how they relate to the role at E.ON Next.
Showcase Your Communication Skills: Since good English skills are essential, ensure your application is free of grammatical errors and clearly communicates your thoughts. This will reflect your attention to detail and professionalism.
Express Enthusiasm for the Role: In your application, convey your excitement about the opportunity to work at E.ON Next. Highlight your eagerness to learn and grow within the company, as well as your commitment to providing exceptional customer service.
How to prepare for a job interview at E.ON Next
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples from your past experiences. Highlight situations where you went above and beyond to resolve a customer's issue or improve their experience.
✨Demonstrate Problem-Solving Abilities
E.ON Next values individuals who can think on their feet. Prepare to discuss how you've tackled complex problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Express Your Passion for Sustainability
As an Energy Specialist, showing enthusiasm for sustainability and energy solutions is key. Research E.ON Next's initiatives and be ready to discuss how you can contribute to their mission of providing excellent service while being environmentally conscious.
✨Prepare Questions About Company Culture
E.ON Next prides itself on its inclusive and supportive culture. Prepare thoughtful questions about their team dynamics, training opportunities, and how they support employee growth. This shows your genuine interest in becoming part of their community.
