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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support across various channels.
- Company: Join E.ON Next, a leader in sustainable energy solutions focused on people and planet.
- Benefits: Enjoy flexible working, career progression, and a generous benefits package including 26 days leave.
- Other info: Full training provided; must commit to 8 weeks of training at our Leicester hub.
- Why this job: Be part of a mission to create a sustainable energy future while working in a supportive team.
- Qualifications: Passion for customer service, strong communication skills, and a proactive mindset are essential.
The predicted salary is between 24983 - 26856 £ per year.
Join our team as an Energy Specialist and take full, end-to-end ownership of the customer experience! You won\’t just wow our customers; you\’ll be the pivotal point for their entire journey, delivering exceptional service amidst the dynamic energy revolution.
We\’re looking for a highly motivated, customer-focused individual with a passion for energy and a drive for continuous improvement. Thrive in a fast-paced environment where you\’ll help our customers find easy-to-understand solutions to their complex problems.
Here’s a taste of what you’ll be doing
You will be at the heart of our customer operations, blending excellent communication with deep industry knowledge.
- End-to-End Ownership: Take complete responsibility for every customer query, from first contact to final resolution. You\’ll handle a variety of challenges, from billing to meter exchanges, ensuring no unnecessary handoffs.
- Exceptional Service: Provide outstanding, proactive customer service over the phone and via email. Handle sensitive situations with empathy, always going the extra mile to offer fantastic, satisfying solutions.
- Customer Advocacy: Act as the voice of the customer internally, using your insights to drive continuous improvement in our products and processes.
- Be the Specialist: Continuously expand your knowledge of rapidly evolving energy market regulations and technology through self‑led learning and company‑provided training.
- Integrity and Trust: Handle customer data and sensitive information with the highest level of professionalism and integrity.
Are we the perfect match?
We\’re looking for individuals ready to tackle complex challenges and contribute positively to our team culture.
- Passion for People: You are genuinely passionate about delivering an exceptional customer experience and fostering genuine customer loyalty.
- Resilience and Problem Solving: You are resilient and excited to tackle complex problems, maintaining a positive attitude even during challenging customer interactions.
- Agile Mindset: You thrive in an ever‑changing, fast‑paced environment, quickly adapting to new policies, system updates, and business priorities.
- Communication Power: Great communicator with strong English skills (written and verbal), able to translate complex issues into easy‑to‑understand solutions.
- Team Collaboration: A true team player who contributes positively through open communication, knowledge sharing, and a willingness to support colleagues.
- Confident Decision Maker: Confident in making decisions and embracing change to achieve the best outcome for the customer.
It would be great if you had
- Previous Customer Service Experience (Don\’t worry if you\’re new to energy, we\’ll provide full training!)
Here’s what else you need to know
- Important notice: This role may close earlier due to high application volumes.
The starting salary for this role is £25,983. We offer specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£27,856) with further opportunities to reach Expert level, offering an earning potential of £31,573.
Our Flexible and Hybrid ways of working bring together the best of remote and hub‑based working. We work Monday‑Friday 9am‑5pm, and you\’ll spend 2‑3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family.
Our flexible and family friendly working arrangements include paid fertility leave, neonatal leave and equal parent leave, along with a market‑leading benefits package and inclusion networks.
Enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks’ holiday, and we contribute generously to your pension. We also guarantee time off work to celebrate your birthday.
Please note
DBS check and right to work – for successful candidates, a basic DBS check will be required. Unfortunately, this role is not sponsorable under the UKVI points‑based system.
Contract options – full‑time and part‑time hours available between 9:00‑5:00 Monday‑Friday.
IMPORTANT INFORMATION
If you are invited to a Discovery Day, it will take place at our Leicester hub. Should your application be successful, the initial 8‑week training will also be conducted at our Leicester hub. During this time you\’ll be fully equipped with the skills you\’ll need, and it\’s important that everyone is available for each day, and come into the hub for 3 days a week (Monday, Tuesday and Friday), of the 8 weeks training. Please do not apply if you cannot commit to the full 8 weeks of training without annual leave.
A place to be you
We\’re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee‑run inclusion networks provide valuable opportunities for connection and collaboration. Together we\’re better.
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Contact Detail:
E.ON Next Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Specialist RES - Leicester
✨Tip Number 1
Familiarise yourself with E.ON Next's values and mission. Understanding their commitment to customer service and sustainability will help you align your responses during interviews, showcasing your passion for delivering exceptional customer experiences.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled challenging customer interactions in the past. Highlighting your resilience and problem-solving skills will demonstrate that you're ready to tackle the complexities of the role.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since strong English skills are essential for this position, consider role-playing common customer scenarios with a friend to build your confidence and fluency.
✨Tip Number 4
Research the latest trends in the energy sector, especially around customer service innovations. Being knowledgeable about industry developments will not only impress your interviewers but also show your proactive mindset and passion for making a difference.
We think you need these skills to ace Energy Specialist RES - Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of an Energy Specialist. Emphasise your ability to communicate effectively and handle complex problems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer experiences. Mention specific examples from your past roles where you went the extra mile for customers.
Showcase Your Team Spirit: In your application, highlight instances where you've worked collaboratively in a team environment. E.ON Next values teamwork, so demonstrating your ability to thrive in such settings will be beneficial.
Prepare for the Discovery Day: If invited, be ready to discuss your customer service philosophy and how you would approach various challenges. Research E.ON Next's values and think about how you can contribute to their mission of creating a sustainable energy future.
How to prepare for a job interview at E.ON Next
✨Show Your Passion for Customer Service
E.ON Next is all about delivering exceptional customer experiences. Make sure to express your enthusiasm for helping customers and share any relevant experiences where you went above and beyond to assist someone.
✨Demonstrate Resilience and Problem-Solving Skills
The role requires tackling complex problems with a positive attitude. Prepare examples of challenges you've faced in previous roles and how you overcame them, showcasing your resilience and ability to think on your feet.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Consider doing mock interviews to refine your delivery.
✨Emphasise Teamwork and Adaptability
E.ON Next values team players who thrive in fast-paced environments. Be ready to discuss how you've collaborated with others in the past and how you adapt to changing situations, highlighting your flexibility and willingness to embrace change.