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- Tasks: Lead engaging customer communications across various channels and enhance customer journeys.
- Company: E.ON Next is a warm, inclusive energy company focused on customer care and collaboration.
- Benefits: Enjoy 26 days annual leave, flexible working, and an award-winning workplace culture.
- Why this job: Join a supportive team that values creativity and clarity in communication while making a real impact.
- Qualifications: Experience in the energy sector with strong writing skills and project management abilities.
- Other info: This is a 9-month fixed-term contract based in London with potential travel.
The predicted salary is between 36000 - 60000 £ per year.
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Are you a passionate storyteller who thrives on connecting with others? We’re on the lookout for a Customer Communications Manager to join our warm and collaborative Customer Inlife Communications team. You’ll take the lead in crafting thoughtful, engaging communications that truly put our customers first. By working closely with friendly, cross-functional teams, you’ll bring our brands to life—guiding customers smoothly through their journeys while championing clarity, simplicity, and care.
Here’s a taste of what you’ll be doing:
- Creating and delivering heartfelt, clear, and consistent communications across email, SMS, and print channels.
- Mapping and evolving our customer journeys to ensure every message feels purposeful and joined up.
- Bringing customer-focused campaigns to life from idea to delivery—monitoring their impact and sharing learnings.
- Working hand-in-hand with teams across Creative, Tech, Ops and Commercial to support exciting new launches.
- Translating complex and regulatory content into warm, easy-to-understand language.
- Nurturing relationships with colleagues and third-party partners to get things done together.
- Managing offline communications by liaising with our print and post suppliers.
- Rolling with the unexpected—coming up with positive, people-first solutions when plans change.
Are we the perfect match?
- You’re experienced in the energy sector and understand the importance of clear, compliant customer comms.
- You have a flair for writing with warmth and clarity, always staying true to brand tone of voice.
- You’re a natural organiser who feels comfortable managing multiple projects in a busy, fast-paced environment.
- You enjoy working independently but love collaborating just as much.
- You have a strong track record of delivering campaigns end-to-end—your attention to detail is second to none.
It would be great if you had:
- Experience creating emails using HTML.
- A working knowledge of accessibility principles and inclusive content creation.
- Previous experience managing third-party print and delivery providers.
- An eye for optimisation—always looking for ways to improve the customer experience.
- Confidence using content management and comms deployment tools.
Here’s what else you need to know:
- Role may close earlier due to high applications.
- This is a 9 Month Fixed Term Contract
- Location – London – E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB – with travel to our other sites when required.
- Excellent parental leave allowance.
- Award-Winning Workplace – We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.
- Outstanding Benefits – Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
- Flexible & Family-Friendly – Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.
- Inclusive & Diverse – We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture.
- Support at Every Stage of Life – We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
- Accessible & Supportive – Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
- Invested in Your Growth – From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.
- For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.
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Customer Communications Manager employer: E.ON Next
Contact Detail:
E.ON Next Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Communications Manager
✨Tip Number 1
Familiarise yourself with E.ON Next's brand voice and values. Understanding their approach to customer communications will help you tailor your conversations and demonstrate that you're a great fit for their team.
✨Tip Number 2
Network with current or former employees of E.ON Next. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations for the Customer Communications Manager role.
✨Tip Number 3
Prepare examples of past campaigns you've managed, especially those that involved cross-functional collaboration. Being able to discuss your experience in delivering successful projects will showcase your ability to thrive in a fast-paced environment.
✨Tip Number 4
Stay updated on trends in customer communication within the energy sector. Showing that you are knowledgeable about industry developments will highlight your passion and commitment to delivering exceptional customer experiences.
We think you need these skills to ace Customer Communications Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp what E.ON Next is looking for in a Customer Communications Manager. Pay attention to the specific skills and experiences they value, such as storytelling, clarity in communication, and project management.
Tailor Your CV: Make sure your CV highlights relevant experience in customer communications, particularly in the energy sector. Use keywords from the job description to demonstrate that you meet their requirements and showcase your achievements in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for storytelling and your ability to connect with customers. Mention specific examples of how you've successfully managed communications or campaigns in the past, and explain why you're excited about the opportunity at E.ON Next.
Showcase Your Writing Skills: Since the role requires a flair for writing, consider including samples of your work or links to previous communications you've crafted. This could be emails, newsletters, or any other relevant content that demonstrates your ability to write with warmth and clarity.
How to prepare for a job interview at E.ON Next
✨Showcase Your Storytelling Skills
As a Customer Communications Manager, your ability to craft engaging narratives is crucial. Prepare examples of past communications you've created that demonstrate your storytelling flair and how they positively impacted customer engagement.
✨Understand the Customer Journey
Familiarise yourself with the concept of customer journeys and be ready to discuss how you would map and evolve these journeys at E.ON Next. Highlight any previous experience you have in creating seamless communication strategies that enhance customer experiences.
✨Demonstrate Collaboration
This role requires working closely with various teams. Be prepared to share examples of how you've successfully collaborated with cross-functional teams in the past, particularly in delivering campaigns from idea to execution.
✨Emphasise Attention to Detail
Given the importance of clear and compliant communications, showcase your meticulous nature. Bring examples of how your attention to detail has helped avoid miscommunications or errors in previous roles, especially in the energy sector.