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- Tasks: Craft engaging customer communications and collaborate with cross-functional teams.
- Company: Join E.ON Next, a warm and inclusive workplace recognised for its culture.
- Benefits: Enjoy 26 days annual leave, flexible benefits, and outstanding parental leave.
- Why this job: Make a real impact by enhancing customer journeys in a dynamic environment.
- Qualifications: Experience in content management and a passion for customer-centric communication.
- Other info: Award-winning workplace with excellent growth opportunities and a commitment to inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Customer Communications Content Manager role at E.ON Next
Are you a passionate storyteller who thrives on connecting with others? We\’re on the lookout for a Customer Communications Manager to join our warm and collaborative Customer Inlife Communications team. You\’ll take the lead in crafting thoughtful, engaging communications that truly put our customers first. By working closely with friendly, cross-functional teams, you\’ll bring our brands to life-guiding customers smoothly through their journeys while championing clarity, simplicity, and care.
Here\’s a taste of what you\’ll be doing:
- Delivering customer-centric initiatives that improve satisfaction, loyalty, and advocacy.
- Collaborating with Creative, Tech, Ops, and Commercial teams to launch new products, services, and communications that support the customer journey.
- Monitoring journey performance-using data and feedback to measure impact, share insights, and drive continuous improvement.
- Translating complex processes and regulatory requirements into simple, customer-friendly steps and communications.
- Work with colleagues and third-party partners to deliver joined-up solutions.
- Managing offline and digital touchpoints- make sure all channels are consistent.
- Adapting to change-finding positive, people-first solutions when plans evolve.
Are we the perfect match?
- You have experience with using and editing in content management platforms.
- You have experience in the energy sector and understand the importance of a seamless, compliant customer journey.
- You\’re a natural organiser, comfortable managing multiple projects in a fast-paced environment.
- You have a strong track record of delivering end-to-end customer experience improvements-your attention to detail is second to none.
- You enjoy working independently but love collaborating just as much.
- You\’re data-driven, always looking for ways to optimise and enhance the customer experience.
It would be great if you had:
- Experience creating emails using HTML
- A working knowledge of accessibility principles and inclusive design.
- Previous experience managing third-party partners or suppliers.
- An eye for optimisation-always seeking ways to improve.
Here\’s what else you need to know:
Role may close earlier due to high applications.
This is a 9 Month Fixed Term Contract
Location – London – E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB – with travel to our other sites when required.
Excellent parental leave allowance.
Award-Winning Workplace – We\’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16-34-year-olds.
Outstanding Benefits – Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
Flexible & Family-Friendly – Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We\’re open to discussing how flexibility can work for you.
Inclusive & Diverse – We\’re the only energy company in the Inclusive Top 50 UK Employers. We\’re also proud winners of Best Employer for Women and Human Company of the Year-recognising our inclusive, people-first culture.
Support at Every Stage of Life – We\’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
Accessible & Supportive – Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
Invested in Your Growth – From inclusive talent networks to top-tier development programmes, we\’ll support your growth every step of the way.
For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Marketing
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Customer Communications Content Manager employer: E.ON Next
Contact Detail:
E.ON Next Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Communications Content Manager
✨Tip Number 1
Get to know the company inside out! Research E.ON Next, their values, and recent projects. This way, you can tailor your conversations and show how your storytelling skills align with their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer communications. Think about how you can showcase your experience in crafting engaging content and improving customer journeys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at E.ON Next.
We think you need these skills to ace Customer Communications Content Manager
Some tips for your application 🫡
Show Your Storytelling Skills: As a Customer Communications Content Manager, storytelling is key! Make sure your application reflects your ability to connect with others through engaging narratives. Use examples from your past experiences to showcase how you've crafted communications that resonate with customers.
Highlight Collaboration Experience: We love teamwork at StudySmarter, so don’t forget to mention your experience working with cross-functional teams. Share specific instances where you collaborated with creative, tech, or ops teams to launch successful projects that improved customer journeys.
Be Data-Driven: Since this role involves monitoring journey performance, it’s important to demonstrate your data-driven mindset. Include any relevant metrics or insights from previous roles that show how you’ve used data to enhance customer experiences and drive improvements.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at E.ON Next
✨Know Your Audience
Before the interview, take some time to research E.ON Next and their customer communications approach. Understand their values and how they connect with customers. This will help you tailor your responses and show that you're genuinely interested in their mission.
✨Showcase Your Storytelling Skills
As a Customer Communications Content Manager, storytelling is key. Prepare examples of how you've crafted engaging communications in the past. Be ready to discuss how you can translate complex information into simple, customer-friendly messages that resonate with audiences.
✨Demonstrate Collaboration
Highlight your experience working with cross-functional teams. Share specific instances where you collaborated with creative, tech, or operational teams to enhance customer journeys. This will show that you can thrive in a collaborative environment, which is crucial for this role.
✨Be Data-Driven
E.ON Next values data-driven decision-making. Come prepared with examples of how you've used data and feedback to improve customer experiences. Discuss any metrics you've tracked and how they influenced your communication strategies, demonstrating your analytical mindset.
