At a Glance
- Tasks: Support residential customers with debt solutions and create tailored repayment plans.
- Company: Join E.ON Next, a forward-thinking energy company focused on sustainability.
- Benefits: Starting salary of £25,983, flexible working, and 26 days annual leave.
- Other info: Enjoy a vibrant work environment with social spaces and career progression opportunities.
- Why this job: Make a real difference in people's lives while shaping the future of energy.
- Qualifications: Empathy, strong communication skills, and a drive to achieve targets.
The predicted salary is between 25983 - 25983 £ per year.
Join the E.ON Next Revolution. E.ON Next is the new face of our Residential and SME Energy Sales business. Focused solely on delivering the very best for our customers, helping us realise our UK purpose of leading the energy transition. E.ON Next is all about creating a sustainable future, now.
As a Credit Specialist, you'll play a critical role in supporting our residential customers who are struggling to pay & delivering our overall debt reduction. You'll be responsible for making contact with customers and debt agents on inbound calls, outbound calls and emails.
Here's a taste of what you'll be doing:
- Debt Resolution: You'll treat every customer as an individual, tailoring affordable and sustainable repayment plans to suit their personal needs by understanding their current and future circumstances, and seeking additional support for our most vulnerable customers.
- Expert Communication: You'll confidently hold sensitive conversations with our customers about their personal finances in a manner that encourages openness without judgement, building long term trusting relationships.
- Customer Data Analysis: Deep dive into customer data to uncover hidden patterns, predict future behaviours, and optimise business strategies.
- Investigative Tracing: Utilise a range of resources (internal systems, credit reports, etc.) to verify customer information, including contact details, financial history, and other relevant data points.
What do we need from you?
- Take full ownership and responsibility of delivering an excellent end to end customer experience.
- Not afraid to have difficult conversations and overcome objections that will help us achieve the right outcome.
- Empathetic, be able to put yourself in our customer's shoes.
- Able to understand different perspectives when making decisions.
- Good English skills both written and verbal.
- A committed team player who thrives in a fast-paced environment.
- Drive to identify and implement change.
- A drive to achieve targets and exceed expectations.
- Driven by data, using the insights to make the right decisions to better serve our customers.
- Make wise decisions about how we spend our money so we can fulfil our commitments to our customers and our business.
It would be great if you had:
- Previous customer service experience (don't worry if you're new to energy, we'll provide full training).
- Experience in finance collection.
Why Join E.ON Next?
The starting salary for this role is £25,983. We're passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£27,856) with further opportunities to reach Expert level, offering an earning potential of £31,573.
Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday - Friday 9am - 5pm, and you'll spend 2-3 days a week with your team in our hubs, which are social spaces designed to fuel your body and mind.
We've traded the corporate grind for a culture that keeps you refreshed, connected, and ready to lead the energy transition. Located just off Middlebrook Retail Park, our hub offers the ultimate in convenience and lifestyle.
Did you know we've won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.
And to wrap up, we want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks' holiday and there is our generous pension contribution to secure your future. And the cherry on top? We guarantee time off work to celebrate your Birthday.
Full-time: 30-37 hours per week. Location: Bolton (Horwich). Right to Work: Unfortunately, this role is not sponsorable. Role may close earlier due to high applications.
Ready to Power Your Future? If you're a motivated and results-oriented individual with a passion for debt recovery, we encourage you to apply. Join us at E.ON Next and help shape the future of energy.
Please note: If you are invited to a discovery day, this will be held at our Bolton hub. If you are successful in your application, our initial 8 week training will also be held at our Bolton hub. You will therefore be expected to commute 4 times a week during this period. The start date for this role is 27th July 2026, please do not apply if you cannot make this start date and commit to eight weeks of training without annual leave.
Credit Specialist (Residential) - Bolton employer: E.ON Next
E.ON Next is an exceptional employer that prioritises employee well-being and career growth, offering a supportive work culture in Bolton. With flexible hybrid working arrangements, a focus on personal development through specialist pathways, and a vibrant hub designed for collaboration and relaxation, employees enjoy a fulfilling work-life balance. Additionally, the generous benefits package, including 26 days of annual leave, family-friendly policies, and a commitment to inclusivity, makes E.ON Next a standout choice for those seeking meaningful employment in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Specialist (Residential) - Bolton
✨Tip Number 1
Get to know E.ON Next! Research the company culture, values, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be having sensitive conversations with customers, role-play with a friend or family member. This will help you feel more confident and prepared for those tricky discussions.
✨Tip Number 3
Show off your data skills! Brush up on how to analyse customer data and identify patterns. Being able to discuss how you can use insights to improve customer experiences will definitely impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and ready to take the first step towards joining the E.ON Next family.
We think you need these skills to ace Credit Specialist (Residential) - Bolton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Credit Specialist role. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since you'll be having sensitive conversations with customers, it's crucial to demonstrate your excellent written communication skills. Use clear, concise language and a friendly tone in your application to reflect how you'd interact with our customers.
Highlight Your Empathy:As a Credit Specialist, understanding our customers' situations is key. Share examples in your application that showcase your ability to empathise and connect with people, especially in challenging circumstances.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get all the latest updates about your application right there!
How to prepare for a job interview at E.ON Next
✨Know Your Stuff
Before the interview, dive deep into E.ON Next's mission and values. Understand their approach to customer service and debt resolution. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Practice Empathy
As a Credit Specialist, you'll need to have sensitive conversations. Practise how to express empathy and understanding during mock interviews. Use real-life scenarios to demonstrate how you would handle difficult conversations with customers, showing that you can put yourself in their shoes.
✨Data is Key
Brush up on your data analysis skills. Be prepared to discuss how you’ve used data in previous roles to make informed decisions. Think of examples where you've identified patterns or trends that led to better outcomes, as this aligns perfectly with the job requirements.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practise handling calls or emails from customers who are struggling with payments. This will not only showcase your communication skills but also your ability to think on your feet and resolve issues effectively.
