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- Tasks: Support residential customers with debt resolution and create tailored repayment plans.
- Company: Join E.ON Next, a leader in energy solutions focused on customer care and support.
- Benefits: Enjoy flexible working, free snacks, 26 days annual leave, and a generous pension scheme.
- Why this job: Make a real impact by helping customers while growing your career in a supportive environment.
- Qualifications: Good communication skills and a team player attitude; customer service experience is a plus.
- Other info: Full training provided; opportunities for career progression and a vibrant team culture.
The predicted salary is between 24983 - 24983 £ per year.
As a Credit Specialist, you\’ll play a critical role in supporting our residential customers who are struggling to pay and in delivering our overall debt reduction. You\’ll be responsible for making contact with customers and debt agents via inbound calls, outbound calls, and emails. Here\’s a taste of what you\’ll be doing:
- Debt Resolution: You\’ll treat every customer as an individual, tailoring affordable and sustainable repayment plans to suit their personal needs by understanding their current and future circumstances, and seeking additional support for our most vulnerable customers.
- Expert Communication: You\’ll confidently hold sensitive conversations with our customers about their personal finances in a manner that encourages openness without judgment, building long-term trusting relationships.
- Customer Data Analysis: Deep dive into customer data to uncover hidden patterns, predict future behaviors, and optimize business strategies.
- Take full ownership and responsibility for delivering an excellent end-to-end customer experience.
- Not afraid to have difficult conversations and overcome objections that will help us achieve the right outcome.
- Empathetic, able to put yourself in our customer\’s shoes.
- Excellent listening skills.
- Able to understand different perspectives when making decisions.
- Good English skills, both written and verbal.
- A committed team player who thrives in a fast-paced environment.
- Drive to identify and implement change.
- A drive to achieve targets and exceed expectations.
- Driven by data, using insights to make the right decisions to better serve our customers.
- Make wise decisions about how we spend our money so we can fulfill our commitments to our customers and our business.
It would be great if you had:
- Previous customer service experience (don\’t worry if you\’re new to energy, we\’ll provide full training).
- Experience in financial collections.
Why Join E.ON Next?
- The starting salary for this role is £24,983. We\’re passionate about providing fulfilling roles and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£26,856) with further opportunities to reach Expert level, offering an earning potential of £30,573.
- Our flexible and hybrid ways of working bring together the best of remote and hub-based working. We work Monday – Friday, 9 am – 5 pm, and you\’ll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing free snacks, drinks, and fresh fruit. We also provide free parking when attending the hub.
- We\’ve won awards for our flexible and family-friendly working arrangements. Wherever you are in your journey, we have supportive inclusion networks, a market-leading benefits package, and family-friendly policies including paid fertility leave, neonatal leave, and equal parent leave.
- Enjoy 26 days of annual leave plus bank holidays. You can buy an additional 2 weeks\’ holiday, and our generous pension contribution helps secure your future. Plus, we guarantee time off work to celebrate your birthday.
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Credit Specialist RES - Bolton employer: E.ON Next
Contact Detail:
E.ON Next Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Specialist RES - Bolton
✨Tip Number 1
Familiarise yourself with the principles of debt resolution and customer empathy. Understanding how to tailor repayment plans to individual circumstances will be crucial in your role as a Credit Specialist.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive conversations. Role-playing scenarios with friends or family can help you build confidence in discussing personal finances without judgement.
✨Tip Number 3
Get comfortable with data analysis tools. Being able to interpret customer data and identify patterns will set you apart, so consider brushing up on your analytical skills before applying.
✨Tip Number 4
Showcase your ability to work in a fast-paced environment by sharing examples from previous roles where you successfully managed multiple tasks or handled difficult situations. This will demonstrate your readiness for the dynamic nature of the job.
We think you need these skills to ace Credit Specialist RES - Bolton
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Credit Specialist. Familiarise yourself with debt resolution processes and the importance of empathetic communication in customer service.
Tailor Your CV: Highlight any relevant experience in customer service or financial collections. Emphasise your skills in communication, data analysis, and empathy, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, demonstrate your understanding of the challenges faced by customers in financial distress. Share examples of how you've successfully handled sensitive conversations or resolved conflicts in the past.
Showcase Your Skills: During the application process, be sure to showcase your excellent listening skills and ability to understand different perspectives. Mention any experience you have with data-driven decision-making and achieving targets.
How to prepare for a job interview at E.ON Next
✨Show Empathy
As a Credit Specialist, you'll be dealing with customers who may be in difficult financial situations. Demonstrating empathy during the interview will show that you understand the importance of treating each customer as an individual and can handle sensitive conversations with care.
✨Highlight Communication Skills
Effective communication is key in this role. Be prepared to discuss your previous experiences where you've successfully held difficult conversations or built trusting relationships with customers. Use examples that showcase your ability to listen actively and respond appropriately.
✨Demonstrate Data-Driven Decision Making
Since the role involves analysing customer data, come ready to discuss how you've used data in past roles to inform decisions. Share specific instances where your insights led to improved outcomes, showing that you're driven by data and can optimise strategies.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview to simulate real-life scenarios. Practise handling objections and creating repayment plans based on hypothetical customer situations. This will help demonstrate your problem-solving skills and adaptability.
