At a Glance
- Tasks: Wow business customers by providing exceptional service and solving their debt challenges.
- Company: Join E.ON Next, a leader in sustainable energy solutions.
- Benefits: Starting salary of £25,983, flexible working, 26 days annual leave, and career progression opportunities.
- Other info: Enjoy a vibrant team culture with free snacks and social events.
- Why this job: Make a real difference in customers' lives while growing your career in a supportive environment.
- Qualifications: Passion for customer service, strong communication skills, and resilience in problem-solving.
The predicted salary is between 25983 - 28885 £ per year.
As a Credit Specialist, you’ll be part of our SME credit operations family and have the most important job – wowing our customers. You’ll work with our business customers, owning the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer’s journey.
Here’s a taste of what you'll be doing:
- Talk to our business customers about their debt, problem-solving to provide affordable solutions to help reduce their debt and collect payment.
- Become an expert in collections and support customers with everything from billing to meter exchanges to achieve a positive outcome for the customer and the payment of their bill.
- Provide exceptional customer service over the phone and via email.
- Own a portfolio of our business customers’ debt, using the skills and knowledge you’ll learn along the way to make commercial decisions for the benefit of our customers and our business.
- Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions.
- Thrive in a fast-paced environment, supported by state-of-the-art technology and a team that always has your back.
Are we the perfect match? Here’s what we need from you:
- Passionate about delivering an exceptional customer experience to our business customers.
- Resilient and excited to tackle complex problems, collect payment and reduce debt.
- Great communicator with strong English skills (written and verbal).
- Ability to navigate challenging conversations.
- A team player who thrives in a fast-paced environment.
- Confident in making decisions and embracing change.
It would be great if you had:
- Previous customer service experience (don’t worry if you’re new to energy, we’ll provide full training).
- A proactive mindset and a passion for making a difference.
Ready to make a difference? At E.ON Next, we're not just powering homes, we're powering a sustainable future. Join our team and help us create a world where energy works for everyone.
Here’s what else you need to know:
- This role may close earlier due to high application volumes.
- The starting salary for this role is £25,983.
- We’re passionate about providing fulfilling roles, and empowering growth and career progression.
- We have created specialist pathways to help you progress your career.
- Begin at the Foundation level and, through technical training, advance to Pro (£27,856) with further opportunities to reach Expert (£28,785).
- Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working.
- We work Monday – Friday 9am – 5pm, and you’ll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit.
- At the end of the week, we take some time out together to wind down as a family.
- Did you know we’ve won awards for our flexible and family friendly working ways of working?
- Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.
- You will enjoy 26 days of annual leave plus bank holidays.
- You can also buy another 2 weeks’ holiday and there is our generous pension contribution to secure your future.
- We guarantee time off work to celebrate your Birthday.
Please note: DBS check and right to work - for successful candidates, a basic DBS check will be required. Unfortunately, this role is not sponsorable under the UKVI points-based system.
Contract options – we offer full-time (37 hours) and part-time contracts (minimum of 30 hours per week).
IMPORTANT INFORMATION: If you are invited to a Discovery Day, it will take place at our hub in Syston (Leicester). For successful candidates, the training will also take place in Syston. During this time you’ll be fully equipped with the skills you’ll need, and it’s important that everyone is available for each day, and come into the hub for 3 days, of the 8 weeks training.
A place to be you: We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee-run inclusion networks provide valuable opportunities for connection and collaboration. Together we’re better.
SME Credit Specialist - Leicester employer: E.ON Next Energy
At E.ON Next, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that empowers our employees to thrive. With flexible working arrangements, a strong focus on career progression through specialist pathways, and a comprehensive benefits package including generous leave policies and family-friendly initiatives, we ensure that our team members feel valued and motivated. Join us in Leicester, where you can make a meaningful impact while enjoying a collaborative environment and the opportunity to grow both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land SME Credit Specialist - Leicester
✨Tip Number 1
Get to know the company! Research E.ON Next and understand their values, especially around customer service and sustainability. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with business customers, role-play challenging conversations with a friend or family member. This will boost your confidence and help you navigate those tricky discussions with ease.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled complex issues. Be ready to share these stories during interviews to demonstrate how you can handle the challenges of the Credit Specialist role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at E.ON Next. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace SME Credit Specialist - Leicester
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went the extra mile to help a customer, as this will resonate with our values.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We want to see how your background aligns with the role of a Credit Specialist.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, as we appreciate strong communication skills, especially in written form.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at E.ON Next Energy
✨Know Your Customer Service Skills
Before the interview, brush up on your customer service experience. Think of specific examples where you’ve gone above and beyond for a customer. This role is all about wowing business customers, so be ready to share how you've tackled challenges and provided exceptional service.
✨Understand the Debt Collection Process
Familiarise yourself with the basics of debt collection and problem-solving strategies. Research common issues businesses face regarding debt and think about how you would approach these situations. Showing that you can navigate challenging conversations will impress your interviewers.
✨Showcase Your Communication Skills
Since this role requires strong verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare a few questions to ask during the interview. This not only shows your interest but also demonstrates your ability to engage in meaningful conversations.
✨Emphasise Your Team Player Attitude
This position thrives in a fast-paced environment, so highlight your ability to work well within a team. Share experiences where you collaborated with others to achieve a goal or overcome a challenge. This will show that you’re not just focused on individual success but also on contributing to the team's overall performance.
