Quality Assurance Lead

E.ON Next is looking for an experienced QA Lead to join our Digital Customer Experience team. This is a critical role across our customer-facing digital estate, helping ensure that our website, mobile app and wider digital journeys are released safely, consistently and to a high standard. You’ll lead quality assurance across multiple digital squads, setting the standards for how we test, assure and release digital experiences used by millions of customers. This means protecting customer experience, commercial performance, operational resilience and brand trust, while helping teams move quickly and confidently. This is an exciting opportunity for someone who cares deeply about quality, customer outcomes and continuous improvement, and who can bring structure, calm leadership and strong QA discipline to a fast-paced digital product environment.

Here’s a taste of what you’ll be doing:

• Lead quality assurance across E.ON Next’s customer-facing digital platforms, including website, mobile app and connected omnichannel journeys.
• Manage, coach and support the QA team, ensuring clear priorities, strong delivery focus and consistent quality standards.
• Define and maintain the digital QA strategy across manual testing, automation, regression, accessibility, performance and release assurance.
• Set QA standards and ways of working across multiple digital squads, helping teams embed quality throughout discovery, design, build, test and release.
• Ensure high-quality delivery across critical customer journeys, including acquisition, onboarding, account management, billing, payments, meter reads, renewals, servicing and low-carbon propositions.
• Work closely with Product Managers, Engineers, Designers, Delivery Leads, Analytics and Operational teams to ensure customer-facing changes are robust, measurable and ready for release.
• Own QA governance across digital squads, including test planning, test coverage, defect management, release readiness and quality reporting.
• Identify and manage quality risks across releases, dependencies and roadmap priorities, making sure risks are visible before they impact customers.
• Drive improvements in automation, tooling, test environments and ways of working to increase release confidence, delivery pace and scalability.
• Support incident prevention, root cause analysis and continuous improvement where defects or customer-impacting issues occur.
• Ensure digital experiences meet expected standards for usability, accessibility, reliability, security and customer trust.
• Provide clear reporting on QA performance, risks, defects, test progress and release confidence to senior stakeholders.

Are we the perfect match? We’re looking for a senior QA leader with strong experience across customer-facing digital products, ideally across both web and mobile app environments.

• Strong experience leading QA across digital products, platforms or customer journeys.
• Experience managing, coaching or leading QA engineers across multiple squads or delivery teams.
• Strong understanding of manual testing, automation testing, regression, accessibility testing, performance testing and release assurance.
• Experience working in agile product and engineering environments.
• Ability to set QA strategy, standards, governance and ways of working across teams.
• Strong stakeholder management skills, with the ability to work confidently across Product, Engineering, Design, Delivery, Analytics and Operations.
• Ability to balance speed of delivery with quality, risk management and customer protection.
• Strong understanding of customer experience, digital journeys and the operational impact of poor-quality releases.
• Confidence communicating quality risks, trade-offs and release recommendations to senior stakeholders.
• A practical and outcome-focused approach, helping teams improve quality without creating unnecessary processes.

It would be great if you had:

• Experience working in energy, utilities, financial services, telecoms or another regulated industry.
• Experience with tools such as Jira, Asana, BrowserStack, TestRail, Cypress, Playwright, Selenium, Postman, New Relic or similar.
• Experience improving QA maturity across multiple squads or product areas.
• Experience building or scaling test automation and regression testing practices.
• Experience with accessibility testing and inclusive digital design standards.
• Experience supporting high-volume digital journeys where quality directly impacts customer contact, complaints, conversion or operational performance.
• A good understanding of mobile app release processes, web release governance and production monitoring.
• Experience using AI or automation to improve QA efficiency, test coverage or defect prevention.

Key outcomes for this role:

• Stable, reliable and high-quality customer-facing digital releases.
• Reduced production defects, incidents, complaints and avoidable customer contact.
• Strong QA leadership, coaching and management across the QA team.
• Improved release confidence and delivery pace across digital squads.
• Better test coverage, automation maturity and quality governance.
• Clear visibility of quality risks before they impact customers.
• Consistent customer experience across web, app and wider digital journeys.

Here’s what else you need to know: Role may close earlier due to high applications. Competitive salary. Location – London - E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB. Excellent parental leave allowance. Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds. Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings. Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you. Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture. Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone. Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process. Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way. For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider. Any questions on the role - please reach out to Eonnext.recruitment@eonnext.com. At E.ON Next, our customers are our number 1 priority! All Nexties - including our executive team - regularly directly support customers so we stay close to their needs and make better decisions that deliver the best experience.