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- Tasks: Lead and motivate a team in debt recovery while ensuring excellent customer service.
- Company: Join an award-winning workplace recognised for its inclusive culture and employee support.
- Benefits: Enjoy competitive salary, generous leave, pension, and flexible working options.
- Other info: Flexible travel across Scotland with opportunities for personal and professional growth.
- Why this job: Make a real impact by leading a dynamic team through transformational change.
- Qualifications: Proven team management experience and strong organisational skills required.
The predicted salary is between 43452 - 54322 £ per year.
We are looking for a Field Team Leader to join our Field Debt Recovery department based in the Scotland area. Here's a taste of what you’ll be doing:
- Lead, manage and motivate the team to ensure objectives are achieved and the performance of individuals within the team are maximised.
- Be the principal owner of all communication from, into and within the team.
- Support team members and maximise capability through one-to-one coaching via site visits and reviews.
- Set individual performance and development plans, identify training needs and develop action plans to meet agreed objectives and monitor performance.
- Encourage responsibility and ownership to achieve first time resolution and excellent customer service.
- Establish and maintain close operational working relationships with stakeholders within the department and beyond.
- Encourage a culture of continuous improvement using Operational Excellence methodologies and tools.
- Ensure a robust process for the management and control of expenses and overtime is adhered to.
- Manage and maintain a robust process for the provision of PPE, tools and equipment.
- Understand and put into practice all E.ON policies and procedures, including attendance management, disciplinary, capability, safety and driving procedures.
Are we the perfect match? You have a passion for debt recovery and delivery of results through people. You’re open to change and can lead a team through ongoing transformational change. You have proven experience of directly managing a team, coordinating their activities and driving performance. Hold excellent organisational skills and the ability to work under pressure. Hold a full UK driving license (with a maximum of six points). You ensure that you understand regulations, policies and processes which relate to the job role and provide fair outcomes when giving service to our customers.
It would be great if you had:
- Knowledge of the Metering Business and MOCOPA/MAMCOP requirements.
- Experience of managing a remote team.
- Experience of working in a credit management environment.
- A good understanding of the utility servicing business, systems, processes and policies.
Here’s what you need to know:
- Location – You must live within Scotland. This role spans a large area of Scotland and requires a flexible approach to travel, including overnight stays when required.
- Salary £43,452 - £54,322 on a 40hr working week.
- Excellent parental leave allowance.
- Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.
- Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings.
- Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.
- Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture.
- Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
- Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
- Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.
For all successful candidates, due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.
Field Debt Solutions Team Leader - Scotland employer: E.ON Next Energy
Contact Detail:
E.ON Next Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Debt Solutions Team Leader - Scotland
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or resolved conflicts. We want to hear how you’ve driven performance and achieved results through people.
✨Tip Number 3
Don’t forget to ask questions during your interview. It shows you're engaged and interested. Ask about their approach to continuous improvement or how they support team members in their development.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Field Debt Solutions Team Leader - Scotland
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading and motivating teams. We want to see how you've driven performance and supported team members in achieving their goals.
Be Specific About Your Experience: Use concrete examples from your past roles to demonstrate your skills in debt recovery and team management. We love seeing real-life scenarios that showcase your ability to handle challenges and deliver results.
Tailor Your Application: Make sure your application speaks directly to the job description. We’re looking for candidates who understand our values and can align their experiences with what we do at StudySmarter.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in Scotland.
How to prepare for a job interview at E.ON Next Energy
✨Know Your Team Dynamics
Before the interview, take some time to understand the dynamics of a successful team. Think about how you can lead and motivate a diverse group of individuals. Be ready to share examples of how you've previously managed teams and maximised their performance.
✨Showcase Your Coaching Skills
Since the role involves one-to-one coaching, prepare to discuss your coaching style. Bring specific examples of how you've supported team members in the past, identified their training needs, and helped them achieve their objectives. This will demonstrate your commitment to their development.
✨Emphasise Continuous Improvement
Familiarise yourself with Operational Excellence methodologies. Be prepared to talk about how you've implemented continuous improvement in previous roles. Share any tools or processes you've used to enhance team performance and customer service.
✨Understand the Bigger Picture
Research the company’s policies and procedures, especially those related to debt recovery and customer service. Show that you understand the importance of adhering to these regulations and how they contribute to fair outcomes for customers. This will highlight your alignment with the company's values.