At a Glance
- Tasks: Help customers resolve debts and support future payments while reducing energy consumption.
- Company: Join an award-winning workplace known for its inclusive culture and employee support.
- Benefits: Competitive salary, flexible working, generous leave, and a monthly broadband allowance.
- Other info: Opportunities for career progression and training to install PAYG meters.
- Why this job: Make a real difference in people's lives while enjoying variety and job satisfaction.
- Qualifications: Customer-facing experience, strong communication skills, and a valid UK driving licence.
The predicted salary is between 32535 - 34957 £ per year.
We’re looking for Field Support Agents to join our growing Field Debt Solutions team. In this role, you’ll help customers resolve their debts, support future payments, and find ways to reduce energy consumption. Do you live in Doncaster? Do you enjoy helping people? Are you looking for a varied, flexible role with opportunities to progress? If so, we’d love to hear from you!
Salary – £32,535, rising to £34,957 once fully trained, plus great benefits. We’ll provide everything you need, including a smartphone, tablet, Body Worn Camera, tools, uniform, vehicle and fuel card. Once trained, you’ll be eligible for our achievable reward scheme, with the opportunity to boost your earnings. There may also be opportunities to train to install PAYG meters.
No two visits are the same, and we’re proud to deliver excellent customer service. With flexible working, optional overtime, and plenty of independence, this is a role that offers variety, job satisfaction, and the chance to make a real difference. Apply today!
Here’s a taste of what you’ll be doing:
- Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
- Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
- Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
- Recording job information using the appropriate paperwork or electronic equipment.
Are we the perfect match?
- Previous experience gained within a customer facing role with a real desire to help customers.
- Excellent verbal communication and negotiation skills.
- Basic PC skills with the ability to use a smart phone and tablet.
- Live within Doncaster and happy to travel with overnight stays where required to complete training.
- A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
- Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.
Here’s what else you need to know:
- The salary for this role starts at £32,535 rising to £34,957 once fully trained. You can earn more through an on-target reward scheme and high performance.
- Your role also includes a monthly £10 electric and £10 Broadband allowance.
- This is a permanent role.
- Excellent parental leave allowance.
Any questions on the role - please reach out to Eonnext.recruitment@eonnext.com
Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.
Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings.
Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.
Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture.
Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.
For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.
Field Customer Support Agent - South Yorkshire employer: E.ON Next Energy
E.ON Next is an exceptional employer that prioritises innovation and sustainability, making it an ideal place for a Venture Associate to thrive. With a strong commitment to employee growth, flexible working arrangements, and a culture that celebrates diversity and inclusivity, you will be supported every step of the way in your journey to create impactful solutions. Located in vibrant cities like London, Solihull, and Nottingham, E.ON Next offers a dynamic work environment where your contributions directly shape a zero carbon future.
StudySmarter Expert Advice🤫
We think this is how you could land Field Customer Support Agent - South Yorkshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at E.ON Next Energy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like E.ON Next Energy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Field Customer Support Agent - South Yorkshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to E.ON Next Energy:Your cover letter is your chance to shine! Tell us why you want to work at E.ON Next Energy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at E.ON Next Energy!
How to prepare for a job interview at E.ON Next Energy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
