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- Tasks: Help customers resolve debts and reduce energy consumption while delivering excellent service.
- Company: Join a Sunday Times Best Place to Work with a people-first culture.
- Benefits: Competitive salary, flexible hours, generous leave, and a rewarding bonus scheme.
- Other info: Inclusive workplace with growth opportunities and support for all stages of life.
- Why this job: Enjoy variety, independence, and the chance to make a real difference in people's lives.
- Qualifications: Customer-facing experience, strong communication skills, and a valid UK driving licence.
The predicted salary is between 32535 - 35558 £ per year.
We’re currently looking for Field Support Agents to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments and help them find ways to reduce energy consumption.
We’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. After your training period, you’ll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers. In time, there may also be the opportunity to learn how to install PAYG meters.
Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you're looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!
Here's what you'll be doing:
- Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
- Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
- Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
- Recording job information using the appropriate paperwork or electronic equipment.
Are we the perfect match?
- Previous experience gained within a customer facing role with a real desire to help customers.
- Excellent verbal communication and negotiation skills.
- Basic PC skills with the ability to use a smart phone and tablet.
- Live within the Glasgow area and happy to travel with overnight stays where required to complete training.
- A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
- Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.
Here's what else you need to know:
- The salary for this role starts at £32,535 rising to £35,558 once fully trained. You can earn more through an on-target reward scheme and high performance.
- Any questions on the role - please reach out to Eonnext.recruitment@eonnext.com
- Competitive salary.
- Excellent parental leave allowance.
- Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.
- Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings.
- Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.
- Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year - recognising our inclusive, people-first culture.
- Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
- Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
- Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way. For all successful candidates.
Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.
Field Customer Support Agent - Glasgow employer: E.ON Next Energy
Contact Detail:
E.ON Next Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Customer Support Agent - Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Eonnext. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Field Customer Support Agent, you'll need to be great at talking to people. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've helped customers resolve issues. Be ready to share these stories during your interview to demonstrate how you can deliver excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Field Customer Support Agent - Glasgow
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer-facing roles. We want to see how you've helped customers in the past, so share specific examples that demonstrate your excellent communication and negotiation skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your skills and experiences align with what we’re looking for in a Field Customer Support Agent.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff about why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at E.ON Next Energy
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Customer Support Agent. Familiarise yourself with the key responsibilities, like helping customers resolve their debts and delivering excellent service. This will show that you're genuinely interested in the position and ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves face-to-face discussions with customers, practice your verbal communication and negotiation skills. Think of examples from your past experiences where you've successfully helped someone or resolved a conflict. This will demonstrate your ability to connect with customers effectively.
✨Be Ready for Real-Life Scenarios
Prepare for situational questions that might come up during the interview. For instance, how would you handle a difficult customer or a situation where you need to comply with the Data Protection Act? Having clear, structured responses will help you stand out as a candidate who can think on their feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.