At a Glance
- Tasks: Deliver exceptional customer service and support with billing and meter exchanges.
- Company: Join E.ON Next, a leader in energy with a focus on people and planet.
- Benefits: Enjoy a competitive salary, flexible working, and 26 days of annual leave.
- Other info: Opportunities for career progression and a supportive, inclusive work environment.
- Why this job: Be part of a team that makes a real difference for customers every day.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 25983 - 25983 £ per year.
Bringing that feel-good energy. At E.ON Next, the most important things to us are our people, our customers, our business and our planet. We want to be nothing less than industry-leading, known for giving our customers an experience they can rave about with our brilliant service. Being there for our customers, and delivering excellent service which shines through on platforms like Trustpilot, is something we’re obsessed with. At E.ON Next, everyone is an Energy Specialist and, no matter your role, we all work together to support our customers.
As an Energy Specialist, you’ll be part of our customer operations and have the most important job – wowing our customers. You’ll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer’s journey.
Here’s a taste of what you’ll be doing:
- Provide exceptional customer service over the phone and via email
- Support customers with everything from billing to meter exchanges, making our customers happy with every interaction
- Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions
- Thrive in a fast-paced environment, supported by state-of-the-art technology and a team that always has your back
Are we the perfect match? Here’s what we need from you:
- Passionate about delivering an exceptional customer experience
- Resilient and excited to tackle complex problems
- Great communicator with strong English skills (written and verbal)
- A team player who thrives in a fast-paced environment
- Confident in making decisions and embracing change
It would be great if you had:
- Previous customer service experience (don’t worry if you’re new to energy, we’ll provide full training)
- A proactive mindset and a passion for making a difference.
Here’s what else you need to know:
- This role may close earlier due to high application volumes.
- The starting salary for this role is £25,983.
- We’re passionate about providing fulfilling roles, and empowering growth and career progression.
- We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£27,856) with further opportunities to reach Expert level, increasing your salary even further.
- Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working.
- We work Monday – Friday 9am – 5pm, and you’ll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit.
- At the end of the week, we take some time out together to wind down as a family.
- Did you know we’ve won awards for our flexible and family friendly working ways of working?
- Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.
- You will enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks’ holiday and there is our generous pension contribution to secure your future.
- We guarantee time off work to celebrate your Birthday.
Please note: DBS check and right to work - for successful candidates, a basic DBS check will be required. Unfortunately, this role is not sponsorable under the UKVI points-based system.
Contract options – we offer full-time (37 hours) and part-time contracts (minimum of 30 hours per week).
IMPORTANT INFORMATION: If you are invited to a Discovery Day, it will take place at our hub located in Bedford. Should your application be successful, the initial 8 week training will also be conducted at our Bedford hub, in which you will be expected to attend the office 3 times a week, with the other 2 days being remote. During this time you’ll be fully equipped with the skills you’ll need, and it is important that everyone is available for each day.
A place to be you: We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee-run inclusion networks provide valuable opportunities for connection and collaboration. Together we’re better.
Energy Specialist RES - Bedford employer: E.ON Next Energy
E.ON Next is an exceptional employer that prioritises innovation and sustainability, making it an ideal place for a Venture Associate to thrive. With a strong commitment to employee growth, flexible working arrangements, and a culture that celebrates diversity and inclusivity, you will be supported every step of the way in your journey to create impactful solutions. Located in vibrant cities like London, Solihull, and Nottingham, E.ON Next offers a dynamic work environment where your contributions directly shape a zero carbon future.
StudySmarter Expert Advice🤫
We think this is how you could land Energy Specialist RES - Bedford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at E.ON Next Energy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like E.ON Next Energy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Energy Specialist RES - Bedford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to E.ON Next Energy:Your cover letter is your chance to shine! Tell us why you want to work at E.ON Next Energy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at E.ON Next Energy!
How to prepare for a job interview at E.ON Next Energy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
