At a Glance
- Tasks: Support customers in managing debt and create tailored repayment plans.
- Company: Join E.ON Next, a leader in energy solutions with a focus on customer care.
- Benefits: Enjoy 26 days annual leave, generous pension, and family-friendly policies.
- Other info: Flexible working hours with a hybrid model and excellent career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Empathy, strong communication skills, and a customer service background are key.
The predicted salary is between 25983 - 31573 £ per year.
As a Credit Specialist at E.ON Next, you will support residential customers to manage debt and help achieve debt reduction. You will conduct inbound and outbound calls, and manage emails to create tailored repayment plans and maintain client relationships.
Responsibilities
- Debt Resolution – Treat each customer as an individual, tailoring repayment plans to their circumstances and securing support for vulnerable customers.
- Expert Communication – Hold sensitive conversations about finances, encouraging openness and building trust.
- Customer Data Analysis – Analyse customer data to uncover patterns, predict behaviours and inform strategies.
- Investigative Tracing – Use internal systems, credit reports and other resources to verify customer information.
- Own the end‑to‑end customer experience, handling difficult conversations and objections to achieve optimal outcomes.
Qualifications
- Strong empathy and the ability to see situations from the customer’s perspective.
- Excellent listening and communication skills; fluent in English both written and verbal.
- Experience in customer service – preferably in finance collections (training provided if new to energy).
- Data‑driven mindset, using insights to improve service.
- Self‑motivated, goal oriented and able to thrive in a fast‑paced environment.
- Team player with a drive to implement change and exceed targets.
Job Details
- Full‑time: 30–37 hours per week.
- Location: Leicester.
- DBS check required.
- Right to work: Not sponsorable.
- Salary range: £25,983 to £31,573 (Progressive pathway).
- Hours: Monday–Friday 9am–5pm; hybrid of remote and hub days.
Benefits
- Annual leave: 26 days + bank holidays; option to purchase additional holiday.
- Generous pension contribution.
- Paid leave for fertility, neonatal and parental leave.
- Paid birthday holiday.
- Other family‑friendly policies and inclusion networks.
Credit Specialist RES - Leicester in Glasgow employer: E.ON Next Energy Ltd
E.ON Next is an exceptional employer that prioritises the well-being of its employees while fostering a supportive and inclusive work culture in Leicester. With a strong focus on personal development, employees benefit from tailored training opportunities and a generous benefits package, including 26 days of annual leave, a robust pension scheme, and family-friendly policies. Join us to make a meaningful impact in the lives of our customers while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Specialist RES - Leicester in Glasgow
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like E.ON Next Energy Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Specialist RES - Leicester in Glasgow
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to E.ON Next Energy Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on E.ON Next Energy Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at E.ON Next Energy Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with E.ON Next Energy Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at E.ON Next Energy Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former E.ON Next Energy Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
