At a Glance
- Tasks: Take ownership of customer queries and provide exceptional service with empathy.
- Company: Join a forward-thinking energy company committed to customer advocacy.
- Benefits: Starting salary of £25,983, flexible working, and generous leave options.
- Other info: Enjoy a vibrant work environment with social areas and free snacks.
- Why this job: Make a real difference in customers' lives while growing your career in the energy sector.
- Qualifications: Previous customer service experience; full training provided in energy.
The predicted salary is between 25000 - 28000 £ per year.
Responsibilities
- End-to-End
Ownership: take complete responsibility for every customer query, from first contact to final resolution.
Handle billing, meter exchanges, ensuring no unnecessary handoffs.
- Exceptional Service: provide outstanding proactive customer service over the phone and via email, handling sensitive situations with empathy.
- Customer Advocacy: act as the voice of the customer internally, using insights to drive continuous improvement.
- Specialist Development: continually expand knowledge of rapidly evolving energy market regulations and technology through self‑led learning and training.
- Integrity & Trust: handle customer data and sensitive information professionally and with integrity.
Qualifications
Previous Customer Service Experience. (Full training in energy provided.)
Benefits & Compensation
Starting salary £25,983. Progression path: Foundation → Pro (£27,856) → Expert (£31,573).
Flexible & hybrid working – Monday to Friday 9am‑5pm, 2‑3 days a week in hub. 26 days annual leave plus bank holidays; option to buy 2 additional weeks.
Pension contribution.
Paid fertility leave, neonatal leave, equal parent leave, birthday off.
DBS check required; right to work; non‑sponsorship for UKVI points‑based system.
Training & Work Environment
8‑week training at Bolton hub (3 days a week during training). Full remote/ hub workspace with social areas, free snacks, drinks and fruit.
Equal Opportunity
We’re committed to equal opportunities and promote a diverse inclusive working environment. All candidates are welcomed.
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