At a Glance
- Tasks: Support residential customers with tailored repayment plans and manage sensitive financial conversations.
- Company: Join a supportive team focused on helping customers achieve financial stability.
- Benefits: Starting salary of £25,983, flexible working, generous leave, and career development opportunities.
- Other info: Full training provided, with a clear path for career progression.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Empathy, excellent communication skills, and a drive to achieve targets are essential.
The predicted salary is between 25983 - 25983 £ per year.
Credit Specialists play a critical role in supporting residential customers who are struggling to pay and in achieving our debt reduction goals. They make contact with customers and debt agents via inbound calls, outbound calls, and emails.
Responsibilities
- Debt Resolution: Treat each customer as an individual, tailoring affordable repayment plans to their personal circumstances and seeking additional support for vulnerable customers.
- Expert Communication: Hold sensitive conversations about customers’ finances, encouraging openness without judgment and building long‑term trust.
- Customer Data Analysis: Deep dive into customer data to uncover patterns, predict future behaviours, and optimise business strategies.
- Investigative Tracing: Use internal systems, credit reports and other resources to verify customer information, including contact details and financial history.
- Manage end‑to‑end customer experience, owning the process and achieving satisfactory outcomes.
- Handle difficult conversations and objections, driving target achievement and exceeding expectations.
Qualifications
- Empathy and ability to put yourself in customers’ shoes.
- Excellent listening skills and ability to understand multiple perspectives when making decisions.
- Good written and verbal English skills.
- Committed team player thriving in a fast‑paced environment.
- Drive to identify and implement change, and achieve targets.
- Data‑driven mindset, using insights to make better decisions.
- Previous customer service experience (full training provided for new energy‑sector candidates).
- Experience in finance collection preferred.
Benefits & Compensation
- Starting salary: £25,983 per annum.
- Career development paths: Foundation level → Pro (£27,856) → Expert (£31,573).
- Annual leave: 26 days + bank holidays, with option to purchase an additional 2 weeks.
- Generous pension contribution.
- Flexible and hybrid working: 2–3 days per week in the Bolton hub, remote options, flexible schedule (Mon‑Fri 9am‑5pm).
- Paid time off for birthdays, supportive inclusion networks, family‑friendly policies including paid fertility leave, neonatal leave and equal parent leave.
Job Details
- Full‑time: 30–37 hours per week.
- Location: Bolton (Horwich).
- DBS check required.
- Right to work: Not sponsorable.
- Start date: 27 July 2026 (must commit to eight weeks of training without annual leave).
- Role may close earlier due to high applications.
Application Steps
- Discovery day and initial 8‑week training will be held at the Bolton hub. Commute 4 times a week during the training period.
Credit Specialist (Residential) - Bolton employer: E.ON Next Energy Ltd
As a Credit Specialist in Bolton, you will join a supportive and empathetic team dedicated to helping residential customers navigate their financial challenges. Our company fosters a culture of growth, offering clear career development paths and generous benefits, including flexible working arrangements and additional paid leave for personal milestones. With a commitment to employee well-being and a focus on meaningful customer interactions, we provide an environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Specialist (Residential) - Bolton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your empathy and communication skills, which are key for a Credit Specialist.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you've handled difficult conversations or resolved customer issues. This will help you stand out as a candidate who can manage the end-to-end customer experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Credit Specialist (Residential) - Bolton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Credit Specialist role. Highlight your experience in customer service and any relevant skills that show you can handle sensitive conversations with empathy and professionalism.
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your excellent written English skills. Use clear and concise language in your application to reflect how you would communicate with customers.
Highlight Your Data-Driven Mindset:Mention any experience you have with data analysis or using insights to make decisions. This will show us that you understand the importance of customer data in optimising business strategies.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people and helps us get to know you better!
How to prepare for a job interview at E.ON Next Energy Ltd
✨Know Your Stuff
Before the interview, dive deep into the role of a Credit Specialist. Understand the responsibilities like debt resolution and customer data analysis. Familiarise yourself with common challenges customers face and think about how you would approach these situations.
✨Show Empathy
Since this role requires a lot of sensitive conversations, practice demonstrating empathy during your interview. Think of examples from your past experiences where you successfully handled difficult conversations or supported someone in need. This will show that you can put yourself in the customers' shoes.
✨Communicate Clearly
Excellent communication is key for this position. During the interview, focus on articulating your thoughts clearly and concisely. Use examples to illustrate your points, especially when discussing how you've built trust with customers in previous roles.
✨Data-Driven Mindset
Be prepared to discuss how you use data to inform your decisions. Think of instances where you've analysed information to improve outcomes. This will demonstrate your ability to optimise strategies and make informed choices, which is crucial for a Credit Specialist.
