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For Companies At a Glance
- Tasks: Engage with business customers to solve debt issues and provide exceptional service.
- Company: E.ON Next is dedicated to creating a sustainable future through innovative energy solutions.
- Benefits: Enjoy flexible working, career progression, 26 days annual leave, and free snacks in our hubs.
- Why this job: Join a supportive team focused on customer satisfaction and making a positive impact.
- Qualifications: Passion for customer service, strong communication skills, and resilience in problem-solving.
- Other info: Full training provided; opportunities for career advancement and a vibrant workplace culture.
At E.ON Next, the most important things to us are our people, our customers, our business and our planet. We want to be nothing less than industry-leading, known for giving our customers an experience they can rave about with our brilliant service.
Being there for our customers, and delivering excellent service which shines through on platforms like Trustpilot, is something we’re obsessed with. At E.ON Next, everyone is an Energy Specialist and, no matter your role, we all work together to support our customers.
As a Credit Specialist, you’ll be part of our SME credit operations family and have the most important job – wowing our customers. You’ll work with our business customers, owning the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer’s journey.
Here\’s a taste of what you\’ll be doing
Talk to our business customers about their debt, problem-solving to provide affordable solutions to help reduce their debt and collect payment
Become an expert in collections and support customers with everything from billing to meter exchanges to achieve a positive outcome for the customer and the payment of their bill
Provide exceptional customer service over the phone and via email
Own a portfolio of our business customers’ debt, using the skills and knowledge you’ll learn along the way to make commercial decisions for the benefit of our customers and our business
Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions
Thrive in a fast-paced environment, supported by state-of-the-art technology and a team that always has your back
Are we the perfect match?
Here’s what we need from you
Passionate about delivering an exceptional customer experience to our business customers
Resilient and excited to tackle complex problems, collect payment and reduce debt
Great communicator with strong English skills (written and verbal)
Ability to navigate challenging conversations
A team player who thrives in a fast-paced environment
Confident in making decisions and embracing change
It would be great if you had
Previous customer service experience (don’t worry if you’re new to energy, we’ll provide full training)
A proactive mindset and a passion for making a difference
Ready to make a difference? At E.ON Next, we\’re not just powering homes, we\’re powering a sustainable future. Join our team and help us create a world where energy works for everyone.
Here\’s what else you need to know
This role may close earlier due to high application volumes.
The starting salary for this role is £24,983. We’re passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£26,856) with further opportunities to reach Expert level (£27,785).
Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday – Friday 9am – 5pm, and you’ll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family.
Did you know we’ve won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.
And to wrap up, we want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks’ holiday and there is our generous pension contribution to secure your future. And the cherry top? we guarantee time off work to celebrate your Birthday.
Please note:
DBS check and right to work – for successful candidates, a basic DBS check will be required. Unfortunately, this role is not sponsorable under the UKVI points-based system.
Contract options – we offer full-time (37 hours) and part-time contracts (minimum of 30 hours per week).
IMPORTANT INFORMATION
If you are invited to a Discovery Day, they will take place on at our Leicester hub (Syston). We will also be having a discovery day taking place at our Nottingham city centre hub. Should your application be successful, the initial 8 week training will also be conducted at our Leicester hub. During this time you’ll be fully equipped with the skills you’ll need, and it’s important that everyone is available for each day, and to come into the hub for 3 days a week during the 8 weeks training. The other 2 days of each week you can log into the training from a remote location, such as home.
If you are applying to be based at our Nottingham hub, and are successful in your application, you will be expected to commute to Syston 3 times a week throughout the whole duration of the training period.
A place to be you
We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee-run inclusion networks provide valuable opportunities for connection and collaboration. Together we’re better.
About Us
E.ON Next is all about creating a sustainable future, now. We\’re moving our energy in the right direction, one little big step at a time.
We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it. Join us in our mission to bring feel-good energy to everyone…
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SME Credit Specialist employer: E.ON Next Energy Limited
Contact Detail:
E.ON Next Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SME Credit Specialist
✨Tip Number 1
Familiarise yourself with E.ON Next's values and mission. Understanding their commitment to exceptional customer service and sustainability will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare for role-specific scenarios by practising how you would handle challenging customer conversations. Think about examples from your past experiences where you successfully resolved issues or provided excellent service, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Network with current or former employees of E.ON Next on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Showcase your adaptability and resilience in fast-paced environments. Be ready to discuss times when you've thrived under pressure, as this is a key quality they are looking for in a Credit Specialist.
We think you need these skills to ace SME Credit Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what E.ON Next is looking for in a Credit Specialist. Highlight your passion for customer service and problem-solving skills in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in customer service or similar roles. Use keywords from the job description to demonstrate that you meet their requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've delivered exceptional customer service in the past and how you can contribute to E.ON Next's mission.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at E.ON Next Energy Limited
✨Show Your Passion for Customer Service
E.ON Next is obsessed with delivering exceptional customer experiences. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, demonstrating your commitment to service excellence.
✨Demonstrate Problem-Solving Skills
As a Credit Specialist, you'll need to tackle complex issues. Think of scenarios where you've successfully resolved difficult situations or helped customers find affordable solutions. Highlight your ability to think critically and act decisively.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly, both verbally and in writing. Be ready to discuss how you handle challenging conversations and maintain professionalism under pressure.
✨Emphasise Teamwork and Adaptability
E.ON Next values collaboration and adaptability. Share experiences that showcase your ability to work well in a team and adapt to changing circumstances. Highlight any instances where you've thrived in fast-paced environments.
