UX Research - Digital in London

We are seeking a talented Digital UX Researcher (Web & App) to join our Digital Go-To-Market Next. This is a 12-month fixed-term contract, based in London with hybrid working, reporting to the Product Design Lead. You’ll play a pivotal role in shaping our digital experiences, ensuring every design decision is informed by rich, user-centred insights. This role is perfect for a midweight to senior researcher who thrives in fast-moving, start-up-like environments. We’re looking for someone self-motivated, hands-on and adaptable, with the ability to turn user research into actionable insights that directly influence product design and strategy. Experience in utilities or service-based sectors is a plus, but your agility, curiosity and ability to work across teams are what will make you shine.

Here’s a taste of what you’ll be doing:

• Plan, execute and iterate UX research across web and app platforms, using qualitative and quantitative methods such as interviews, usability studies, surveys, contextual inquiries and A/B tests
• Analyse research data and synthesise findings into actionable insights that inform product and design decisions
• Facilitate user testing sessions, in-depth interviews and internal workshops to deeply understand user needs and behaviours
• Collaborate closely with designers, product managers and engineers to integrate research findings seamlessly into product development
• Maintain and refine user personas, journey maps and other research artefacts to guide design strategy
• Contribute to prototyping efforts, applying research insights to improve UX and UI experiences
• Monitor market trends, competitor activities and emerging UX practices to inform research approaches and recommendations
• Engage in agile/scrum processes, providing timely research inputs and updates to guide product development

Proven experience in UX research, ideally in fast-paced or start-up environments:

• Demonstrable ability to manage end-to-end research projects independently
• Strong portfolio showcasing actionable insights and impactful recommendations
• Excellent communication and influencing skills to present research findings to stakeholders
• Bachelor’s or Master’s degree in a relevant field, complemented by hands-on experience
• Comfortable working across multiple teams and balancing competing priorities

It would be great if you had:

• Experience in utility, service-based, or regulated industries
• Familiarity with both qualitative and quantitative research methods and tools
• Experience contributing to product strategy and design workshops
• Knowledge of accessibility standards and inclusive design principles
• Confidence in working with prototyping tools and integrating research into iterative design processes

Here’s what else you need to know:

• Role may close earlier due to high applications.
• Fixed term contract length - 12 months
• Competitive salary
• Location – London E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB - with travel to our other sites when required.
• Excellent parental leave allowance.
• Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds
• Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings
• Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you
• Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture
• Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone
• Accessible & Supportive - and will make any adjustments needed during the process
• Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way

For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.