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- Tasks: Lead and motivate a team in debt recovery while achieving performance goals.
- Company: Join an award-winning workplace recognised for its supportive culture.
- Benefits: Competitive salary, 26 days annual leave, and excellent parental leave.
- Other info: Flexible travel required across Scotland with opportunities for career growth.
- Why this job: Make a real impact in debt recovery while developing your leadership skills.
- Qualifications: Experience in team management and a passion for delivering results.
The predicted salary is between 43452 - 54322 £ per year.
We are looking for a Field Team Leader to join our Field Debt Recovery department based in the Scotland area.
Here's a taste of what you’ll be doing:
- Lead, manage and motivate the team to ensure objectives are achieved and the performance of individuals within the team are maximised.
- Be the principal owner of all communication from, into and within the team.
- Support team members and maximise capability through one-to-one coaching via site visits and reviews.
- Set individual performance and development plans, identify training needs and develop action plans to meet agreed objectives and monitor performance.
- Encourage responsibility and ownership to achieve first time resolution and excellent customer service.
- Establish and maintain close operational working relationships with stakeholders within the department and beyond.
- Encourage a culture of continuous improvement using Operational Excellence methodologies and tools.
- Ensure a robust process for the management and control of expenses and overtime is adhered to.
- Manage and maintain a robust process for the provision of PPE, tools and equipment.
- Understand and put into practice all E.ON policies and procedures, including attendance management, disciplinary, capability, safety and driving procedures.
- Have a passion for debt recovery and delivery of results through people.
- Be open to change and can lead a team through ongoing transformational change.
- Have proven experience of directly managing a team, coordinating their activities and driving performance.
- Hold excellent organisational skills and the ability to work under pressure.
- Hold a full UK driving license (with a maximum of six points).
- Ensure that you understand regulations, policies and processes which relate to the job role and provide fair outcomes when giving service to our customers.
It would be great if you had:
- Knowledge of the Metering Business and MOCOPA/MAMCOP requirements.
- Experience of managing a remote team.
- Experience of working in a credit management environment.
- A good understanding of the utility servicing business, systems, processes and policies.
Here’s what you need to know:
- Location – You must live within Scotland
- This role spans a large area of Scotland and requires a flexible approach to travel, including overnight stays when required.
- Salary £43,452 - £54,322 on a 40hr working week.
- Excellent parental leave allowance.
- Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.
- Outstanding Benefits - Enjoy 26 days of annual leave plus.
Field Debt Solutions Team Leader - Scotland in London employer: E.ON Next Energy Limited
Contact Detail:
E.ON Next Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Debt Solutions Team Leader - Scotland in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Field Debt Solutions Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their values and how they align with your own. This will help you stand out as someone who’s genuinely interested in being part of the team.
✨Tip Number 3
Practice your leadership skills! Since this role involves managing a team, think of examples from your past experiences where you’ve successfully led a group or resolved conflicts. Be ready to share these stories during interviews to showcase your capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Field Debt Solutions Team Leader - Scotland in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Debt Solutions Team Leader role. Highlight your experience in managing teams and driving performance, as well as any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about debt recovery and how you can lead a team through change. Use specific examples from your past experiences to showcase your leadership skills and ability to motivate others.
Showcase Your Organisational Skills: Since this role requires excellent organisational skills, make sure to mention any relevant experiences where you've successfully managed multiple tasks or projects under pressure. We want to see how you handle challenges!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at E.ON Next Energy Limited
✨Know Your Team Leadership Style
Before the interview, think about your leadership style and how it aligns with the role. Be ready to share specific examples of how you've motivated and managed teams in the past, especially in challenging situations.
✨Understand the Debt Recovery Landscape
Brush up on your knowledge of debt recovery processes and any relevant regulations. Being able to discuss industry standards and how they apply to the role will show that you're serious about the position and understand its complexities.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or manage team dynamics. Prepare by thinking through potential scenarios you might face in this role and how you would handle them, focusing on achieving excellent customer service.
✨Show Your Commitment to Continuous Improvement
Be ready to discuss how you've implemented changes or improvements in previous roles. Highlight your experience with Operational Excellence methodologies and how you can bring that mindset to the Field Debt Solutions Team Leader position.