Brand Reputation CRM Manager - 9 month FTC in London

We are seeking a dynamic CRM Manager to deliver our CRM efforts within the sales and retention team. In this pivotal role, you'll collaborate closely with Creative, Digital, E-commerce, Customer Service, and Commercial teams to drive growth and enhance the value of our Sainsbury's Energy and EON Next customer base. You will be responsible for owning end-to-end CRM campaigning, identifying business objectives, developing CRM marketing strategy and fulfilling communications planning with creative assets by working with our internal creative studio. Channels span across owned media such as website, email, DM or SMS, with direct responsibility for email deployment and optimisation of customer journeys.

The Brand Reputation team empowers customers to save energy, time and money through proactive and reactive dynamic communications.

Here's a taste of what you'll be doing:

• Strategic CRM Planning: Develop comprehensive CRM plans aligned with home solutions goals, translating business objectives into actionable KPIs.
• Data-Driven Campaign Management: Leverage data to optimise campaign performance, ensuring all CRM initiatives are aligned with strategic goals.
• Stakeholder Engagement: Build strong relationships with internal stakeholders, ensuring CRM campaigns and strategies support broader business objectives.
• Cross-Functional Collaboration: Work closely with E-commerce, Digital, and other teams to enhance customer journeys and conversion rates.
• Performance Monitoring: Oversee the creation and maintenance of performance dashboards, supporting your team in reporting and optimisation.
• Proactive Problem Solving: Identify and address potential blockers to timely campaign delivery, maintaining team autonomy and efficiency.
• Demonstrated CRM Campaign Management Experience: Owning and managing end-to-end campaigns to drive best in practice campaigns to influence business objectives.
• Strategic Development: Proven ability to develop and execute CRM strategies, including campaign and customer journey strategies.
• Data-Driven Mindset: Strong experience in performance-driven campaigning, with the ability to use data to inform decisions and improve outcomes.
• Stakeholder Management: Ability to manage multiple stakeholders and navigate changing priorities in a fast-paced environment.
• Digital Proficiency: Experience with automated marketing software solutions and a strong understanding of digital marketing principles.
• Creative Problem Solver: A proactive approach to challenges, with a willingness to think outside the box and innovate.
• Operational Excellence: Highly organised with exceptional attention to detail and the ability to manage multiple projects simultaneously.

It would be great if you had:

• Energy Industry Experience: Knowledge of the energy sector is a plus.
• Start-Up/Sub-Brand Experience: Experience working with start-up brands or sub-brands is beneficial.
• Growth Mindset: A desire to be part of a dynamic, growth-oriented culture where every week brings new challenges and opportunities.

Here's what else you need to know:

• Please note this role is a 9 month FTC.
• We'll have regular team socials and lively team chats.
• Competitive salary.
• Location – London (Farringdon) with travel to our other sites when required.
• Working environment: Flexible hybrid working – a blend of in the office 2 days a week and home working.
• At E.ON Next, our customers are our number 1 priority! All Nexties - including our executive team - regularly directly support customers so we stay close to their needs and make better decisions that deliver the best experience.
• Work life balance – we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.
• 26 days holiday plus bank holidays each year – this includes a guaranteed day off for your birthday if you want it.
• Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years).
• Excellent parental leave allowance.
• The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.
• We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
• For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.
• We're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
• We realise the best people bring their energy at different times, so we're happy to talk about flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.