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- Tasks: Install SMART meters and provide tailored energy advice to customers.
- Company: Award-winning energy company committed to inclusivity and sustainability.
- Benefits: Competitive salary, bonuses, flexible working, and generous leave policies.
- Why this job: Make a real difference in people's lives while enjoying a flexible work-life balance.
- Qualifications: Customer service skills and a full UK/EU driving licence required.
- Other info: Join a supportive team with excellent career growth opportunities.
The predicted salary is between 40000 - 45000 £ per year.
We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That’s why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!
We’re looking for Dual Fuel SMART Meter Installers to join our growing team in and around the Kilmarnock area. If you’re looking for more flexibility, real variety and a role where you can make a genuine difference, this is for you.
- Competitive base salary of £40,652 reviewed annually
- Quarterly performance based bonus through our Field Incentive Scheme, up to £4,800pa
- Potential Career Progression – training may be provided for 3-phase meter installation (increase base pay)
- Full equipment provided: Branded van and fuel card, Smartphone and tablet, Uniform, PPE and tools
Here’s a taste of what you’ll be doing:
- You’ll be visiting customers who may be struggling with their energy bills, helping them take control through tailored advice and installing SMART PAYG meters where appropriate.
- You’ll also be investigating reports of tampered meters and making them safe.
- Every visit is different, and we pride ourselves on delivering excellent customer service in the field.
- With no set shifts you can balance your work around your life, as long as you meet your weekly working hours.
Key responsibilities:
- Deliver excellent face-to-face customer service
- Discuss and agree payment solutions with customers
- Exchange meters to PAYG or classic prepay
- Gather customer and property information
- Lead warrant teams (when required) to safely disconnect meters
- Plan efficient daily routes to reduce carbon footprint
- Record visit outcomes on mobile devices
- Upload job data securely (monthly broadband allowance included) including Bodyworn Video footage uploads
Requirements:
- MOCOPA/CMA1/MET2 qualified
- Strong customer service and communication skills
- A full UK/EU driving license (up to 6 points acceptable)
- Must be willing to undertake 3-Phase electricity training with travel and overnight stays during training
- Comfortable working independently in the field
- Reside in or near Kilmarnock
- Broadband access at home
Here’s what else you need to know:
- This is a permanent role.
- Excellent parental leave allowance.
- Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds
- Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings
- Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you
- Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture
- Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone
- Accessible & Supportive
- Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way
For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.
Duel Fuel SMART Meter Installer - Kilmarnock employer: E.ON Next Energy Limited
Contact Detail:
E.ON Next Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duel Fuel SMART Meter Installer - Kilmarnock
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in, plus it gives you some great talking points during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the role of a Dual Fuel SMART Meter Installer.
✨Tip Number 3
Show off your customer service skills! Since this role involves face-to-face interactions, think of examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your ability to deliver excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the position and helps keep you on their radar.
We think you need these skills to ace Duel Fuel SMART Meter Installer - Kilmarnock
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and perspectives.
Tailor Your Application: Make sure to customise your application for the Duel Fuel SMART Meter Installer role. Highlight any relevant experience or skills that match what we’re looking for, especially in customer service and technical know-how.
Show Your Passion: We love seeing candidates who are genuinely excited about making a difference in the energy sector. Share why you’re interested in this role and how you can contribute to our mission of leading the energy transition to net zero.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at E.ON Next Energy Limited
✨Know Your Stuff
Make sure you understand the role of a Dual Fuel SMART Meter Installer. Familiarise yourself with the responsibilities, like delivering excellent customer service and discussing payment solutions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves face-to-face interactions, prepare examples of how you've provided great customer service in the past. Think about times when you helped someone solve a problem or went above and beyond to meet their needs. This will demonstrate your ability to connect with customers effectively.
✨Be Ready for Practical Scenarios
Expect some situational questions during the interview. They might ask how you'd handle a difficult customer or what steps you'd take if you found a tampered meter. Practising these scenarios can help you articulate your thought process and problem-solving skills clearly.
✨Emphasise Flexibility and Independence
Highlight your ability to work independently and manage your time effectively. Since the role offers flexible working hours, share any experiences where you've successfully balanced multiple tasks or adapted to changing situations. This will show that you're a good fit for their dynamic work environment.