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- Tasks: Help customers resolve debts and reduce energy consumption while delivering excellent service.
- Company: Join an award-winning workplace known for its inclusive culture and support.
- Benefits: Competitive salary, flexible hours, generous leave, and a range of benefits.
- Why this job: Enjoy variety, independence, and the chance to make a real difference in people's lives.
- Qualifications: Customer-facing experience, strong communication skills, and a valid UK driving licence.
- Other info: Opportunities for growth and extra earnings through performance rewards.
The predicted salary is between 31454 - 34477 £ per year.
We’re currently looking for Field Support Agents to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments and help them find ways to reduce energy consumption.
We’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. After your training period, you’ll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers. In time, there may also be the opportunity to learn how to install PAYG meters.
Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you're looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!
Here’s what you’ll be doing:- Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
- Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
- Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
- Recording job information using the appropriate paperwork or electronic equipment.
- Previous experience gained within a customer facing role with a real desire to help customers.
- Excellent verbal communication and negotiation skills.
- Basic PC skills with the ability to use a smart phone and tablet.
- Live within the Glasgow area and happy to travel with overnight stays where required to complete training.
- A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
- Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.
- The salary for this role starts at £31,454 rising to £34,477 once fully trained. You can earn more through an on-target reward scheme and high performance.
- Any questions on the role - please reach out to Eonnext.recruitment@eonnext.com
- Competitive salary.
- Excellent parental leave allowance.
- Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.
- Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings.
- Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.
- Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year - recognising our inclusive, people-first culture.
- Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
- Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.
For all successful candidates, due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.
Field Customer Support Agent - Glasgow employer: E.ON Next Energy Limited
Contact Detail:
E.ON Next Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Customer Support Agent - Glasgow
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Field Customer Support Agent, you'll need to engage with customers face-to-face. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you've helped customers or resolved issues. This will demonstrate your problem-solving skills and customer focus.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Field Customer Support Agent - Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Field Customer Support Agent role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills: Since this role involves a lot of face-to-face interaction, it’s crucial to demonstrate your excellent verbal communication skills. Use examples from your past experiences where you successfully resolved customer issues or negotiated solutions.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at E.ON Next Energy Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Customer Support Agent. Familiarise yourself with the company's values and how they align with delivering excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves face-to-face interactions, practice your verbal communication and negotiation skills. Think of examples from your past experiences where you've successfully resolved customer issues or communicated effectively. This will demonstrate your ability to connect with customers and find solutions.
✨Be Ready for Real-Life Scenarios
Prepare for situational questions that may come up during the interview. Think about how you would handle various customer scenarios, especially those related to debt resolution. Showing that you can think on your feet and provide practical solutions will impress the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, the team culture, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.