Field Debt Solutions Team Leader - Scotland

We are looking for a Field Team Leader to join our Field Debt Recovery department based in the Scotland area.

Here's a taste of what you’ll be doing:

• Lead, manage and motivate the team to ensure objectives are achieved and the performance of individuals within the team are maximised.
• Be the principal owner of all communication from, into and within the team.
• Support team members and maximise capability through one-to-one coaching via site visits and reviews.
• Set individual performance and development plans, identify training needs and develop action plans to meet agreed objectives and monitor performance.
• Encourage responsibility and ownership to achieve first time resolution and excellent customer service.
• Establish and maintain close operational working relationships with stakeholders within the department and beyond.
• Encourage a culture of continuous improvement using Operational Excellence methodologies and tools.
• Ensure a robust process for the management and control of expenses and overtime is adhered to.
• Manage and maintain a robust process for the provision of PPE, tools and equipment.
• Understand and put into practice all E.ON policies and procedures, including attendance management, disciplinary, capability, safety and driving procedures.
• Have a passion for debt recovery and delivery of results through people.
• Be open to change and can lead a team through ongoing transformational change.
• Have proven experience of directly managing a team, coordinating their activities and driving performance.
• Hold excellent organisational skills and the ability to work under pressure.
• Hold a full UK driving license (with a maximum of six points).
• Ensure understanding of regulations, policies and processes which relate to the job role and provide fair outcomes when giving service to our customers.

It would be great if you had:

• Knowledge of the Metering Business and MOCOPA/MAMCOP requirements.
• Experience of managing a remote team.
• Experience of working in a credit management environment.
• A good understanding of the utility servicing business, systems, processes and policies.

Here’s what you need to know:

• Location – You must live within Scotland
• This role spans a large area of Scotland and requires a flexible approach to travel, including overnight stays when required.
• Salary £43,452 - £54,322 on a 40hr working week.
• Excellent parental leave allowance.
• Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.
• Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings.
• Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.
• Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture.
• Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
• Accessible & Supportive - Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.

For all successful candidates, due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.