Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers resolve debts and reduce energy consumption while delivering excellent service.
- Company: Join an award-winning workplace known for its inclusive culture and support.
- Benefits: Competitive salary, flexible hours, generous leave, and a range of benefits.
- Other info: Opportunities for growth and extra earnings through performance rewards.
- Why this job: Enjoy variety, independence, and the chance to make a real difference in people's lives.
- Qualifications: Customer-facing experience, strong communication skills, and a valid UK driving licence.
The predicted salary is between 32535 - 35558 £ per year.
We’re currently looking for Field Support Agents to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments and help them find ways to reduce energy consumption.
We’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. After your training period, you’ll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers. In time, there may also be the opportunity to learn how to install PAYG meters.
Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you're looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!
Here's what you'll be doing:- Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
- Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
- Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
- Recording job information using the appropriate paperwork or electronic equipment.
- The salary for this role starts at £32,535 rising to £35,558 once fully trained. You can earn more through an on-target reward scheme and high performance.
- Any questions on the role - please reach out to Eonnext.recruitment@eonnext.com
- Competitive salary.
- Excellent parental leave allowance.
- Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.
- Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings.
- Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.
- Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year - recognising our inclusive, people-first culture.
- Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
- Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.
For all successful candidates, due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.
Field Customer Support Agent - Glasgow employer: E.ON Next Energy Limited
Contact Detail:
E.ON Next Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Customer Support Agent - Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Eonnext and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the role of a Field Customer Support Agent.
✨Tip Number 3
Show off your people skills! Since this role is all about helping customers, be ready to share examples of how you've successfully resolved issues or provided excellent service in previous jobs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to embrace the tools we provide for the job.
We think you need these skills to ace Field Customer Support Agent - Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Field Customer Support Agent. We want to see how you can deliver excellent service and help our customers resolve their debts.
Show Off Your Communication Skills: Since this role involves face-to-face interactions, it's crucial to demonstrate your verbal communication and negotiation skills in your application. Share examples of how you've successfully communicated with customers in the past.
Highlight Relevant Experience: If you've got previous experience in customer-facing roles, make sure to showcase that! We love candidates who have a real desire to help others, so let us know how you've made a difference in similar positions.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at E.ON Next Energy Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Customer Support Agent. Familiarise yourself with the company's values and how they approach customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves face-to-face interactions, practice your verbal communication skills. Think about examples from your past experiences where you've successfully resolved customer issues or negotiated solutions. Be ready to share these stories during the interview.
✨Demonstrate Flexibility
Highlight your ability to adapt to different situations, as every visit will be unique. Discuss any previous roles where you had to think on your feet or adjust your approach based on customer needs. This will show that you can thrive in a dynamic environment.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, training opportunities, or the reward scheme. This not only shows your interest but also helps you determine if the company is the right fit for you.