Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and solve energy-related queries with a positive attitude.
- Company: Join E.ON Next, a forward-thinking company focused on sustainable energy solutions.
- Benefits: Enjoy 26 days holiday, flexible working, and a supportive team culture.
- Why this job: Make a real impact in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Passion for customer service, problem-solving skills, and a team player mentality.
- Other info: Flexible working options available; we celebrate diversity and promote inclusivity.
The predicted salary is between 24196 - 26010 £ per year.
Energy Specialist (Residential) page is loaded## Energy Specialist (Residential)locations: Bolton UKtime type: Full timeposted on: Posted Todaytime left to apply: End Date: April 24, 2026 (27 days left to apply)job requisition id: JR101134Join our team as an Energy Specialist and take full, end-to-end ownership of the customer experience! You won\’t just *wow* our customers; you\’ll be the pivotal point for their entire journey, delivering exceptional service amidst the dynamic energy revolution.We\’re looking for a highly motivated, customer-focused individual with a passion for energy and a drive for continuous improvement. Thrive in a fast-paced environment where you\’ll help our customers find easy-to-understand solutions to their complex problems.**Here\’s a taste of what you’ll be doing:** You will be at the heart of our customer operations, blending excellent communication with deep industry knowledge.* **End-to-End Ownership:** Take complete responsibility for every customer query, from first contact to final resolution. You\’ll handle a variety of challenges, from billing to meter exchanges, ensuring no unnecessary handoffs.* **Exceptional Service:** Provide outstanding, proactive customer service over the phone and via email. Handle sensitive situations with empathy, always going the extra mile to offer fantastic, satisfying solutions.* **Customer Advocacy:** Act as the voice of the customer internally, using your insights to drive continuous improvement in our products and processes.* **Be the Specialist:** Continuously expand your knowledge of rapidly evolving energy market regulations and technology through self-led learning and company-provided training.* **Integrity and Trust:** Handle customer data and sensitive information with the highest level of professionalism and integrity.We\’re looking for individuals ready to tackle complex challenges and contribute positively to our team culture.* **Passion for People:** You are genuinely passionate about delivering an exceptional customer experience and fostering genuine customer loyalty.* **Resilience and Problem Solving:** You are resilient and excited to tackle complex problems, maintaining a positive attitude even during challenging customer interactions.* **Agile Mindset:** You thrive in an ever-changing, fast-paced environment, quickly adapting to new policies, system updates, and business priorities.* **Communication Power:** Great communicator with strong English skills (written and verbal), able to translate complex issues into easy-to-understand solutions.* **Team Collaboration:** A true team player who contributes positively through open communication, knowledge sharing, and a willingness to support colleagues.* **Confident Decision Maker:** Confident in making decisions and embracing change to achieve the best outcome for the customer.**It would be great if you had:*** **Previous Customer Service Experience:** (Don\’t worry if you’re new to energy, we’ll provide full training!)**Here’s what else you need to know:*** **This role may close earlier due to high application volumes.*** The starting salary for this role is £24,983. We’re passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£26,856) with further opportunities to reach Expert level, offering an earning potential of £30,573.* Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday – Friday 9am – 5pm, and you’ll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family.**Please note:*** **DBS check and right to work -**for successful candidates,a basic DBS check will be required. Unfortunately, this role is not sponsorable under the UKVI points-based system.* **Contract options –** full-time and part time hours available between 9:00-5:00 Monday-Friday**IMPORTANT INFORMATION** **If you are invited to a Discovery Day, it will take place at our Bolton hub. Should your application be successful, the initial 8 week training will also be conducted at our Bolton hub. During this time you’ll be fully equipped with the skills you’ll need, and it’s important that everyone is available for each day, and come into the hub for 3 days a week (Monday, Tuesday and Friday), of the 8 weeks training. The start date for this role is 18th May 2026. Please do not apply if you cannot attend this start date or commit to the full 8 weeks of training without annual leave.****A place to be you** We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee-run inclusion networks provide valuable opportunities for connection and collaboration. Together we’re better. #J-18808-Ljbffr
Energy Specialist (Residential) employer: E.ON Next Energy Limited
Contact Detail:
E.ON Next Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Specialist (Residential)
✨Tip Number 1
Get to know the company! Before your interview, dive into E.ON Next's mission and values. Show us that you’re not just another candidate but someone who genuinely cares about creating a sustainable future and delivering exceptional customer experiences.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you think on your feet and prepare you for those tricky questions about problem-solving and customer service during the interview.
✨Tip Number 3
Be yourself! We want to see your personality shine through. Share your passion for helping customers and any relevant experiences that showcase your resilience and creativity in solving problems. Authenticity goes a long way!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Energy Specialist position.
We think you need these skills to ace Energy Specialist (Residential)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for delivering exceptional customer experiences shine through. We want to see that you’re excited about helping customers and making their lives easier!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Energy Specialist role. Use keywords from the job description to show us you understand what we're looking for.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure your passion comes across without fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at E.ON Next Energy Limited
✨Know Your Energy Stuff
Even if you’re not an energy expert, it’s crucial to show that you’re eager to learn. Brush up on basic energy concepts and E.ON Next's mission. This will help you engage in meaningful conversations during the interview.
✨Customer Experience is Key
Prepare examples from your past experiences where you’ve delivered exceptional customer service. Think about how you resolved issues or went above and beyond for customers, as this aligns perfectly with what E.ON Next values.
✨Show Your Problem-Solving Skills
Be ready to discuss how you handle challenging situations. Think of specific instances where you had to think on your feet and make quick decisions. This will demonstrate your resilience and ability to thrive in a fast-paced environment.
✨Embrace Team Spirit
E.ON Next values collaboration and support among team members. Share examples of how you’ve worked well in a team, celebrated successes, or helped colleagues overcome challenges. This will show that you’re a committed team player.