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- Tasks: Lead CRM campaigns, optimise customer journeys, and collaborate with various teams.
- Company: E.ON Next is dedicated to creating a sustainable future and simplifying energy for customers.
- Benefits: Enjoy flexible working, 26 days annual leave, and an award-winning workplace culture.
- Why this job: Join a dynamic team focused on innovation and making a positive impact in the energy sector.
- Qualifications: Experience in CRM campaign management, data-driven decision-making, and digital marketing principles required.
- Other info: Role may close early due to high applications; competitive salary and inclusive support offered.
The predicted salary is between 36000 - 60000 £ per year.
CRM Retention Campaign Manager page is loaded
CRM Retention Campaign Manager
Apply locations London UK time type Full time posted on Posted 5 Days Ago time left to apply End Date: August 26, 2025 (8 days left to apply) job requisition id JR102827
Are you a strategic thinker with a passion for CRM marketing? Do you thrive in a fast-paced, data-driven environment? If so, we have the perfect opportunity for you!
We’re seeking a dynamic CRM Campaign Manager to deliver our CRM efforts within our in-house Marketing team. In this pivotal role, you’ll collaborate closely with Creative, Digital, E-commerce, Customer Service, and Commercial teams to increase engagement with our EON Next and Sainsbury’s Energy customer base.
You’ll be responsible for owning end-to-end CRM campaigning, identifying business requirements, developing CRM marketing strategy and fulfilling communications planning with creative assets by working with our internal creative studio. Channels span across own media such as website, email, SMS, In-app and DM, with direct responsibility for deployment and optimisation of customer journeys.
Here’s a taste of what you’ll be doing:
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CRM Planning: Develop comprehensive CRM plans aligned with customer engagement goals, translating business requirements into actionable KPIs.
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Data-Driven Campaign Management: Leverage data to optimise campaign performance, ensuring all CRM initiatives are aligned with strategic goals.
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Stakeholder Engagement: Build strong relationships with internal stakeholders, ensuring CRM campaigns and strategies support broader business requirements.
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Cross-Functional Collaboration: Work closely with E-commerce, Digital, and other teams to enhance customer journeys and conversion rates.
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Performance Monitoring: Oversee the creation and maintenance of performance dashboards, supporting your team in reporting and optimisation.
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Proactive Problem Solving: Identify and address potential blockers to timely campaign delivery, maintaining team autonomy and efficiency.
Are we the perfect match?
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CRM Campaign Management Experience: Owning and managing end-to-end campaigns to ensure best practice across campaigns to drive retention and extend customer lifetime value.
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CSS/HTML5 coding: Experience building HTML5 emails for CRM campaigns.
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Strategic Development: Proven ability to develop and execute CRM strategies, including single send campaigns and always on customer journey strategies.
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Data-Driven Mindset: Strong experience in performance based campaigning, with the ability to use data to inform decisions and improve outcomes.
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Stakeholder Management: Ability to manage multiple stakeholders and navigate changing priorities in a fast-paced environment.
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Digital Proficiency: Experience with automated marketing software solutions and a strong understanding of digital marketing principles.
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Creative Problem Solver: A proactive approach to challenges, with a willingness to think outside the box and innovate.
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Operational Excellence: Highly organised with exceptional attention to detail and the ability to manage multiple projects simultaneously.
It would be great if you had:
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Energy Industry Experience: Knowledge of the energy sector is a plus, but not essential.
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Start-Up/Sub-Brand Experience: Experience working with start-up brands or sub-brands is beneficial.
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Growth Mindset: A desire to be part of a dynamic, growth-oriented culture where every week brings new challenges and opportunities.
Here’s what else you need to know:
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Role may close earlier due to high applications.
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Competitive salary
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Location – London E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB – with travel to our other sites when required.
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Excellent parental leave allowance.
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Award-Winning Workplace – We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds .
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Outstanding Benefits – Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
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Flexible & Family-Friendly – Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024 . We’re open to discussing how flexibility can work for you.
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Inclusive & Diverse – We’re the only energy company in the Inclusive Top 50 UK Employers . We’re also proud winners of Best Employer for Women and Human Company of the Year — recognising our inclusive, people-first culture.
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Support at Every Stage of Life – We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
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Accessible & Supportive – Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
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Invested in Your Growth – From inclusive talent networks to top-tier development programmes , we’ll support your growth every step of the way.
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For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.
About Us
E.ON Next is all about creating a sustainable future, now. We\’re moving our energy in the right direction, one little big step at a time.
We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it. Join us in our mission to bring feel-good energy to everyone…
#J-18808-Ljbffr
CRM Retention Campaign Manager employer: E.ON Next Energy Limited
Contact Detail:
E.ON Next Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Retention Campaign Manager
✨Tip Number 1
Familiarise yourself with CRM tools and platforms that are commonly used in the industry. Being well-versed in these technologies will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Network with professionals in the energy sector or those who have experience in CRM marketing. Attend relevant events or webinars to make connections and gain insights that could give you an edge in your application.
✨Tip Number 3
Showcase your data-driven mindset by preparing examples of how you've used data to optimise campaigns in the past. Be ready to discuss specific metrics and outcomes during any interviews.
✨Tip Number 4
Research E.ON Next and their current CRM strategies. Understanding their approach and being able to discuss how you can contribute to their goals will set you apart from other candidates.
We think you need these skills to ace CRM Retention Campaign Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM campaign management, data-driven decision making, and stakeholder engagement. Use specific examples that demonstrate your ability to manage end-to-end campaigns.
Craft a Compelling Cover Letter: In your cover letter, express your passion for CRM marketing and how your skills align with the job requirements. Mention your experience with HTML5 coding and automated marketing software, as these are key aspects of the role.
Showcase Data-Driven Achievements: Include quantifiable achievements in your application that showcase your ability to leverage data for campaign optimisation. This could be improvements in customer engagement metrics or successful retention strategies you've implemented.
Highlight Cross-Functional Collaboration: Emphasise your experience working with various teams, such as Creative, Digital, and E-commerce. Provide examples of how you have successfully collaborated to enhance customer journeys and drive conversion rates.
How to prepare for a job interview at E.ON Next Energy Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a CRM Retention Campaign Manager. Familiarise yourself with CRM strategies, campaign management, and how to leverage data for optimising performance. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Data Skills
Since this role is data-driven, be prepared to discuss your experience with data analysis and how you've used it to inform your campaigns. Bring examples of past campaigns where data played a crucial role in decision-making and outcomes.
✨Highlight Stakeholder Management Experience
This position requires strong stakeholder engagement skills. Be ready to share specific examples of how you've successfully collaborated with different teams or managed multiple stakeholders in previous roles. This will show your ability to navigate a fast-paced environment.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of challenges you've faced in past campaigns and how you overcame them. Demonstrating a proactive approach to potential blockers will highlight your suitability for the role.
