At a Glance
- Tasks: Support the ICP Residential team with admin tasks and customer relations.
- Company: Join E.ON, an award-winning workplace committed to sustainability.
- Benefits: Enjoy 26 days leave, flexible policies, and a generous pension.
- Other info: Be part of a diverse team with excellent growth opportunities.
- Why this job: Make a real impact in energy while developing your skills.
- Qualifications: Previous admin experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a ICP Residential Administrator to join Utility Solutions. This role is based at Stoke depot.
Here’s what you’ll be doing:
- Provision of administrative support for ICP Residential projects
- Assist in the preparation and management of documentation in accordance with relevant procedures, ensuring accurate records
- Complete DNO and IDNO applications to maintain NERS accreditation
- Ensure work meets customer service levels, taking action to remain within acceptable limits
- Take ownership of complaints and manage them in line with company policy
- Be available for briefings, feedback processes and raise questions to ensure understanding
- Have regular contact with staff at all levels within EUS and other internal and external customers
- Build and maintain good working relationships with staff within EUS and other business streams
- Deal with local councils and authorities to secure section 50 applications for ICP project delivery
- Use SAP online system for purchase order creation and invoice processing
What we need from you:
- Previous administrative experience with a desire to help customers and meet their needs
- Working knowledge of customer service and guarantees of service requirements
- Excellent communication, interpersonal and influencing skills, able to take a confident and diplomatic approach with staff, colleagues and customers
- Organisational skills, able to prioritise and schedule workload to meet deadlines
- Numerical and analytical skills, able to interpret data and produce clear, logical reports
- Working knowledge of PC-based computer systems and ability to adapt quickly to system changes
- Logical problem‑solving skills, using relevant information to identify solutions and take accountability for delivering outcomes
It would be great if you had:
- An understanding of EIS Utility Solutions
- A general appreciation of the DNO & IDNO networks
Here’s what you need to know:
- Award‑Winning Workplace – named Sunday Times Best Place to Work 2025 and Best Place to Work for 16–34‑year‑olds
- Outstanding Benefits – 26 days annual leave plus bank holidays, generous pension, life cover, bonus opportunities, and 20 flexible benefits with tax/NI savings
- Flexible & Family‑Friendly – industry‑leading hybrid and family‑friendly policies recognised at Personnel Today Awards 2024
- Inclusive & Diverse – the only energy company in Inclusive Top 50 UK Employers, best employer for women and Human Company of the Year winners
- Support at Every Stage of Life – Fertility Friendly and Menopause Friendly accredited, inclusive support for all
- Accessible & Supportive – Disability Confident Employer, providing adjustments during the recruitment process
- Invested in Your Growth – inclusive talent networks and top‑tier development programmes
ICP Residential Administrator in Stoke-on-Trent employer: E.ON Gruppe
At E.ON, we pride ourselves on being an award-winning workplace that champions sustainability and innovation. As an ICP Residential Administrator at our Stoke depot, you'll enjoy outstanding benefits, including 26 days of annual leave, flexible working arrangements, and a commitment to your personal growth through top-tier development programmes. Join a diverse and inclusive team dedicated to making a positive impact on the planet while fostering a supportive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land ICP Residential Administrator in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research E.ON and Utility Solutions, so you can chat about their projects and values during your interview. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with customers and colleagues, being able to express yourself clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed multiple tasks in the past. Use examples that highlight your ability to prioritise and meet deadlines, as this is crucial for the ICP Residential Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at E.ON.
We think you need these skills to ace ICP Residential Administrator in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the ICP Residential Administrator role. Highlight your previous administrative experience and how it aligns with the responsibilities mentioned in the job description. We want to see how you can contribute to our mission!
Show Off Your Skills:Don’t forget to showcase your communication and organisational skills! Use specific examples from your past experiences that demonstrate your ability to manage documentation and liaise with customers effectively. This will help us see you in action!
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate straightforwardness, so let’s get to the good stuff quickly!
Apply Early!:Since we might close applications early if we receive a high volume, don’t wait around! Head over to our website and submit your application as soon as possible. We’re excited to hear from you!
How to prepare for a job interview at E.ON Gruppe
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the ICP Residential Administrator role. Familiarise yourself with the key responsibilities and how they align with your previous experience. This will help you articulate how you can contribute to the team at Utility Solutions.
✨Showcase Your Customer Service Skills
Since this role involves liaising with customers and building relationships, be prepared to discuss specific examples of how you've successfully handled customer interactions in the past. Highlight your communication and interpersonal skills, as these are crucial for the position.
✨Demonstrate Organisational Prowess
The job requires excellent organisational skills, so come ready to discuss how you prioritise tasks and manage your workload. You might even want to share a time when you successfully met tight deadlines or improved a process, showcasing your ability to keep things running smoothly.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, company culture, and future projects. This not only shows your interest in the role but also helps you determine if it's the right fit for you.
