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- Tasks: Support energy transition by providing analytical and administrative support in data and metering services.
- Company: Join E.ON, a leading energy company committed to innovation and sustainability.
- Benefits: Enjoy 26 days annual leave, flexible working, and outstanding career development opportunities.
- Other info: Hybrid roles with a focus on personal growth and a commitment to diversity.
- Why this job: Make a real impact in the energy sector while enjoying a supportive and inclusive workplace.
- Qualifications: Customer service experience, strong analytical skills, and excellent communication abilities.
The predicted salary is between 36000 - 60000 £ per year.
We need everyone\’s positive energy and innovative thinking to lead the energy transition to net zero. That\’s why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!
Specialist – Data & Metering Services
npower Business Solutions (nBS) powered by E.ON is our Industrial and Commercial (I&C) business, and a market leader in the B2B energy retail sector. Currently a £6 billion revenue business serving over 60,000 customers and around 300,000 meter points, we\’ve got a clear ambition to become the number one B2B energy supplier in the UK. We\’ll achieve this by providing timely and accurate consumption data to our customers, helping them take action on their energy usage, and guiding them through Market-Wide Half-Hourly Settlement.
To support this growth, we\’re recruiting for four Specialist roles within our Data & Metering Services team:
- Data Services Specialist
- Metering Services Specialist
- Billing & Collections Specialist
- Consumption Validation Specialist
All four roles provide analytical and administrative support to internal and external customers, contributing to excellent customer service and process improvement. While the Billing & Collections Specialist and Metering Services Specialist roles are more customer-facing, the Data Services Specialist and Consumption Validation Specialist roles are more focused on data analysis with less direct customer interaction. So, whatever your skills or preference – whether you thrive on building customer relationships or love diving into data – we have a role that\’s right for you!
All the roles are hybrid opportunities, with working days split between home and either our Solihull or Leeds offices (1-2 days per week after induction).
Here\’s what you\’ll be doing
Depending on your role, your responsibilities may include:
Coordinating and problem-solving across metering operations, including installations, exchanges, maintenance, and fault resolution.
Ensuring timely collection, validation, and estimation of consumption data, supporting both billing and industry settlement.
Handling billing and collections queries, working with customers and internal teams to resolve issues and ensure timely payments.
Validating and interpreting consumption data, investigating discrepancies, and collaborating with industry agents to maintain accuracy.
Reporting on process performance, identifying failures, and recommending improvements to drive efficiency and compliance.
Delivering training to team members, sharing expertise, and supporting continuous improvement.
Here\’s what you need to have
Experience in a customer service environment, with the ability to investigate and resolve complex issues.
Strong analytical skills, with the ability to identify root causes and implement effective solutions.
Excellent communication and relationship-building skills with internal and external stakeholders.
Organisational skills, with the ability to prioritise workloads in a fast-paced and changing environment.
Attention to detail and a commitment to compliance and accuracy.
It would be great if you also had
Knowledge of energy industry operations, settlement, or metering processes.
A proactive, growth-focused mindset with creative problem-solving ability.
Here’s what you need to know
Assessment days will take place between 20th and 31st October.
Roles will commence on Monday 8th December, with a full onboarding programme to support your transition. Please only apply if you are available to start on this date.
Why work with us?
Award-Winning Workplace– We’re proud to be named aSunday Times Best Place to Work 2025and theBest Place to Work for 16-34-year-olds.
Outstanding Benefits– Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
Flexible & Family-Friendly– Our industry-leading hybrid and family-friendly policies earned us double recognition at thePersonnel Today Awards 2024. We’re open to discussing how flexibility can work for you.
Inclusive & Diverse– We’re the only energy company in theInclusive Top 50 UK Employers. We’re also proud winners ofBest Employer for WomenandHuman Company of the Year – recognising our inclusive, people-first culture.
Support at Every Stage of Life– We’reFertility FriendlyandMenopause Friendlyaccredited, with inclusive support for everyone.
Accessible & Supportive– As aDisability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria and will make any adjustments needed during the process.
Invested in Your Growth– From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.
At a glance
Get in touch
For more information about the role please contact Natalie at natalie.harrison@eon-uk.com
About us
E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.
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Specialist - Data & Metering Services Npower Commercial Gas Limited employer: E.ON Gruppe
Contact Detail:
E.ON Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist - Data & Metering Services Npower Commercial Gas Limited
✨Tip Number 1
Get to know the company! Research Npower and E.ON, their values, and their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their journey towards net zero.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the roles and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those assessment days! Brush up on your analytical skills and think about how you can demonstrate your problem-solving abilities. Practice common interview questions and scenarios related to data and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Npower.
We think you need these skills to ace Specialist - Data & Metering Services Npower Commercial Gas Limited
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Specialist role you're applying for. Highlight your relevant experience in data analysis or customer service, depending on the position, and show us how you can contribute to our mission of leading the energy transition.
Show Off Your Skills: We want to see your analytical skills shine! Include specific examples of how you've solved complex issues or improved processes in your previous roles. This will help us understand how you can bring value to our Data & Metering Services team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at E.ON Gruppe
✨Know Your Data
Since the role involves a lot of data analysis, make sure you brush up on your analytical skills. Familiarise yourself with common data validation techniques and be ready to discuss how you've used data to solve problems in the past.
✨Customer Service Savvy
Even if you're applying for a more data-focused role, customer service experience is key. Prepare examples of how you've handled complex customer queries or resolved issues effectively, as this will show your ability to communicate and build relationships.
✨Show Your Problem-Solving Skills
The company values innovative thinking, so come prepared with examples of how you've tackled challenges in previous roles. Think about specific situations where you identified root causes and implemented solutions that improved processes.
✨Be Ready for Flexibility Questions
With hybrid working being a part of the role, be prepared to discuss how you manage your time and priorities in a flexible work environment. Share any experiences you have with remote work and how you stay organised while balancing tasks.