At a Glance
- Tasks: Support energy transition by providing data analysis and customer service in a hybrid role.
- Company: Join E.ON, a leader in the B2B energy sector with a commitment to innovation.
- Benefits: Enjoy 26 days leave, flexible working, and a supportive workplace culture.
- Other info: Award-winning workplace with excellent growth opportunities and inclusive policies.
- Why this job: Make a real impact in the energy sector while developing your skills.
- Qualifications: Customer service experience and strong analytical skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
We need everyone\'s positive energy and innovative thinking to lead the energy transition to net zero. That\'s why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!
Specialist - Data & Metering Services
npower Business Solutions (nBS) powered by E.ON is our Industrial and Commercial (I&C) business, and a market leader in the B2B energy retail sector. Currently a £6 billion revenue business serving over 60,000 customers and around 300,000 meter points, we\'ve got a clear ambition to become the number one B2B energy supplier in the UK. We\'ll achieve this by providing timely and accurate consumption data to our customers, helping them take action on their energy usage, and guiding them through Market-Wide Half-Hourly Settlement.
To support this growth, we\'re recruiting for four Specialist roles within our Data & Metering Services team:
- Data Services Specialist
- Metering Services Specialist
- Billing & Collections Specialist
- Consumption Validation Specialist
All four roles provide analytical and administrative support to internal and external customers, contributing to excellent customer service and process improvement. While the Billing & Collections Specialist and Metering Services Specialist roles are more customer-facing, the Data Services Specialist and Consumption Validation Specialist roles are more focused on data analysis with less direct customer interaction. So, whatever your skills or preference - whether you thrive on building customer relationships or love diving into data - we have a role that\'s right for you!
All the roles are hybrid opportunities, with working days split between home and either our Solihull or Leeds offices (1-2 days per week after induction).
Here\'s what you\'ll be doing
Depending on your role, your responsibilities may include:
Coordinating and problem-solving across metering operations, including installations, exchanges, maintenance, and fault resolution.
Ensuring timely collection, validation, and estimation of consumption data, supporting both billing and industry settlement.
Handling billing and collections queries, working with customers and internal teams to resolve issues and ensure timely payments.
Validating and interpreting consumption data, investigating discrepancies, and collaborating with industry agents to maintain accuracy.
Reporting on process performance, identifying failures, and recommending improvements to drive efficiency and compliance.
Delivering training to team members, sharing expertise, and supporting continuous improvement.
Here\'s what you need to have
Experience in a customer service environment, with the ability to investigate and resolve complex issues.
Strong analytical skills, with the ability to identify root causes and implement effective solutions.
Excellent communication and relationship-building skills with internal and external stakeholders.
Organisational skills, with the ability to prioritise workloads in a fast-paced and changing environment.
Attention to detail and a commitment to compliance and accuracy.
It would be great if you also had
Knowledge of energy industry operations, settlement, or metering processes.
A proactive, growth-focused mindset with creative problem-solving ability.
Here’s what you need to know
Assessment days will take place between 20th and 31st October.
Roles will commence on Monday 8th December, with a full onboarding programme to support your transition. Please only apply if you are available to start on this date.
Why work with us?
Award-Winning Workplace- We’re proud to be named aSunday Times Best Place to Work 2025and theBest Place to Work for 16-34-year-olds.
Outstanding Benefits- Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
Flexible & Family-Friendly- Our industry-leading hybrid and family-friendly policies earned us double recognition at thePersonnel Today Awards 2024. We’re open to discussing how flexibility can work for you.
Inclusive & Diverse- We’re the only energy company in theInclusive Top 50 UK Employers. We’re also proud winners ofBest Employer for WomenandHuman Company of the Year - recognising our inclusive, people-first culture.
Support at Every Stage of Life- We’reFertility FriendlyandMenopause Friendlyaccredited, with inclusive support for everyone.
Accessible & Supportive- As aDisability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria and will make any adjustments needed during the process.
Invested in Your Growth- From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.
At a glance
Get in touch
For more information about the role please contact Natalie at natalie.harrison@eon-uk.com
About us
E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.
#J-18808-LjbffrSpecialist - Data & Metering Services Npower Commercial Gas Limited employer: E.ON Gruppe
Npower Commercial Gas Limited is an exceptional employer, recognised as a Sunday Times Best Place to Work 2025, offering a vibrant and inclusive work culture that prioritises employee well-being and growth. With outstanding benefits such as 26 days of annual leave, flexible working options, and a commitment to diversity, we empower our team members to thrive in their roles while contributing to the vital energy transition towards net zero. Join us in Solihull or Leeds, where your innovative thinking will be valued and supported in a dynamic environment focused on making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist - Data & Metering Services Npower Commercial Gas Limited
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughE.ON Gruppe's Website
Don’t forget to apply directly through E.ON Gruppe's website for the full-time Specialist - Data & Metering Services Npower Commercial Gas Limited role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Specialist - Data & Metering Services Npower Commercial Gas Limited
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at E.ON Gruppe. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at E.ON Gruppe
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of E.ON Gruppe.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to E.ON Gruppe.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
