At a Glance
- Tasks: Support customers with energy debts and install SMART meters while providing excellent service.
- Company: E.ON is a leading energy company focused on innovative solutions for a sustainable future.
- Benefits: Enjoy a salary of £39,451, flexible working options, 26 days holiday, and a generous pension scheme.
- Other info: This role offers opportunities for extra earnings and career development in an inclusive environment.
- Why this job: Join a diverse team, enjoy independence, and make a real impact in people's lives.
- Qualifications: Must have a valid UK/EU driving licence, relevant meter experience, and strong communication skills.
The predicted salary is between 31400 - 46400 £ per year.
We need everyone\'s positive energy and innovative thinking to lead the energy transition to net zero. That\'s why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!
Here\'s what you\'ll be doing
Salary – £39,451 & great benefits
Are you a trained Meter Engineer? Do you want more flexibility in your role? Do you enjoy helping people? If so, we want to hear from you!
We’re currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments, installing PAYG where it’s the best option, as well as helping them find ways to reduce energy consumption.
We’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. We’ll train you to install SMART meters the E.ON way, and to offer the right payment option to our customers. After your training period, you’ll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers.
Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you\'re looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!
Key responsibilities include
- Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
- Planning efficient routes to reduce carbon footprint.
- Carrying out investigations, collating evidence and obtaining information.
- Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
- Exchanging meters to SMART Pay as You Go or Classic Prepayment.
- Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
- Recording job information using the appropriate paperwork or electronic equipment.
- Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.
What we need from you
- A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
- MOCOPA/CMA1/MET2.
- Previous experience gained within a customer facing role.
- Live within one of the following locations:
- Hull
- Harrogate
- York
- Excellent verbal communication and negotiation skills.
Here\'s what else you need to know
- The salary for this role is up to £39,451. You can earn more through a skilled allowance for gas metering plus an on-target reward scheme, with the potential to earn up to another £4800 for higher performance.
- This is a permanent role.
- Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
- As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
- We realise the best people bring their energy at different times, so we’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
- As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
- We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications,and capabilities throughout your career.
At a glance
Get in touch
For more information about the role please contact the recruiter Greg Ellis -gregory.ellis@eonenergy.com
About us
E.ON is a privately owned international energy company. Our 42,000 colleagues in 13 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.
#J-18808-LjbffrSMART Meter Engineer Support Agent - Dual Fuel - Yorkshire in Harrogate employer: E.ON Gruppe
E.ON is an exceptional employer that prioritises flexibility and inclusivity, making it an ideal workplace for SMART Meter Engineer Support Agents in Yorkshire. With a competitive salary of up to £39,451, a comprehensive benefits package, and opportunities for personal and professional growth, employees can thrive in a supportive environment that values their contributions. The company’s commitment to diversity and its recognition as one of the Inclusive Top 50 UK Employers further enhance its appeal, ensuring a rewarding career path for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land SMART Meter Engineer Support Agent - Dual Fuel - Yorkshire in Harrogate
✨Tip Number 1
Familiarise yourself with the latest technologies in SMART metering and energy solutions. Being knowledgeable about current trends and innovations will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the energy sector, especially those who work with SMART meters. Attend industry events or join online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you've successfully resolved customer issues or improved service delivery. This will showcase your problem-solving skills and customer focus.
✨Tip Number 4
Research E.ON's values and recent initiatives related to sustainability and customer service. Tailoring your conversation to align with their mission can show your genuine interest in the company and the role.
We think you need these skills to ace SMART Meter Engineer Support Agent - Dual Fuel - Yorkshire in Harrogate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Meter Engineer, particularly in customer-facing roles. Emphasise any relevant qualifications like MOCOPA/CMA1/MET2 and your ability to communicate effectively with customers.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and how your skills align with the company's mission of leading the energy transition. Mention your flexibility and willingness to help customers resolve their debts.
Showcase Relevant Experience:Provide specific examples of your previous work that demonstrate your problem-solving skills and ability to deliver excellent customer service. Highlight any experience you have with SMART meters or energy consumption reduction.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at E.ON Gruppe
✨Show Your Customer Service Skills
As a SMART Meter Engineer Support Agent, you'll be interacting with customers regularly. Highlight your previous experience in customer-facing roles and share specific examples of how you've successfully resolved issues or helped customers in the past.
✨Demonstrate Technical Knowledge
Make sure to brush up on your knowledge of electricity and gas meters, as well as any relevant qualifications like MOCOPA or CMA1. Be prepared to discuss your technical skills and how they relate to the role, as this will show your competence and readiness for the job.
✨Emphasise Flexibility and Independence
This role offers a lot of independence and flexibility. Be ready to discuss how you manage your time effectively and how you can adapt to different situations while maintaining high standards of service.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training processes, and opportunities for growth within the company. This shows your genuine interest in the position and the company.
