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For Companies At a Glance
- Tasks: Support customers with energy debts and install SMART meters while providing excellent service.
- Company: E.ON is a leading international energy company focused on innovative solutions for a sustainable future.
- Benefits: Enjoy a competitive salary, flexible working options, 26 days holiday, and a generous benefits package.
- Why this job: Join a diverse team, enjoy independence, and make a real impact in helping customers manage their energy.
- Qualifications: Must have a valid UK/EU driving licence and experience in customer-facing roles.
- Other info: This is a permanent role with opportunities for career development and additional earnings through performance.
The predicted salary is between 39451 - 39451 £ per year.
We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!
Here's what you'll be doing:
Salary – £39,451 & great benefits
Are you a trained Meter Engineer? Do you want more flexibility in your role? Do you enjoy helping people? If so, we want to hear from you! We're currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. Here you'll play an important role in helping our customers resolve their debts. You'll work with our customers to support them with any future payments, installing PAYG where it's the best option, as well as helping them find ways to reduce energy consumption.
We'll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. We'll train you to install SMART meters the E.ON way, and to offer the right payment option to our customers. After your training period, you'll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers.
Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you're looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!
Key responsibilities include:
- Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
- Planning efficient routes to reduce carbon footprint.
- Carrying out investigations, collating evidence and obtaining information.
- Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
- Exchanging meters to SMART Pay as You Go or Classic Prepayment.
- Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
- Recording job information using the appropriate paperwork or electronic equipment.
- Reporting Health & Safety risks or customer vulnerability.
What we need from you:
- A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
- MOCOPA/CMA1/MET2.
- Previous experience gained within a customer facing role.
- Live within the area and happy to travel.
- Excellent verbal communication and negotiation skills.
Here's what else you need to know:
The salary for this role is up to £39,451 plus a location dependant allowance. You can earn more through a skilled allowance for gas metering plus an on-target reward scheme, with the potential to earn up to another £4800 for higher performance. This is a permanent role.
Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we've proven that we're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
We realise the best people bring their energy at different times, so we're happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
SMART Meter Engineer Support Agent - Dual Fuel Basingstoke employer: E.ON Gruppe
Contact Detail:
E.ON Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SMART Meter Engineer Support Agent - Dual Fuel Basingstoke
✨Tip Number 1
Familiarise yourself with the latest SMART meter technologies and trends in the energy sector. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role and the company's mission.
✨Tip Number 2
Network with current or former employees of E.ON, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully resolved customer issues or improved service delivery. This will showcase your problem-solving skills and customer-centric approach, which are crucial for this role.
✨Tip Number 4
Research E.ON's commitment to sustainability and their initiatives towards net zero. Being able to articulate how your values align with theirs can set you apart as a candidate who is not just looking for a job, but is passionate about making a difference.
We think you need these skills to ace SMART Meter Engineer Support Agent - Dual Fuel Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Meter Engineer, focusing on relevant skills such as customer service, communication, and technical expertise. Use keywords from the job description to align your experience with what E.ON is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of the energy sector. Mention specific experiences where you've successfully resolved customer issues or improved service delivery.
Highlight Relevant Qualifications: Clearly list your qualifications such as MOCOPA, CMA1, and MET2 in your application. If you have any additional certifications or training related to SMART meters or customer service, be sure to include those as well.
Showcase Flexibility and Adaptability: In your application, emphasise your ability to work flexibly and adapt to different situations. Provide examples of how you've managed varying workloads or adjusted your approach to meet customer needs effectively.
How to prepare for a job interview at E.ON Gruppe
✨Show Your Customer Service Skills
As a SMART Meter Engineer Support Agent, you'll be interacting with customers regularly. Highlight your previous experience in customer-facing roles and share specific examples of how you've successfully resolved customer issues or improved their experience.
✨Demonstrate Technical Knowledge
Make sure to brush up on your knowledge of SMART meters and the relevant regulations like MOCOPA/CMA1/MET2. Be prepared to discuss your technical skills and any hands-on experience you have with electricity and gas meters.
✨Emphasise Flexibility and Independence
This role offers flexibility in working hours and independence in daily tasks. Be ready to discuss how you manage your time effectively and adapt to changing situations while maintaining high standards of service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to negotiate solutions or handle difficult situations, and be ready to explain your thought process and outcomes.
