Performance & Insight Senior Analyst

We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!

Here's what you'll be doing:

npower Business Solutions (nBS) powered by E.ON is a leading £5 billion revenue business with a vision to become the number one B2B energy supplier in the UK. We serve approximately 60,000 customers and manage around 300,000 meter points in the Industrial and Commercial (I&C) sector.

We have an exciting opportunity for a Performance & Insight Senior Analyst to join our Mid-Market Insight team on a 12 month fixed term contract. In this role, you’ll take the lead on key performance and insight activities, helping to drive efficiency and effectiveness across the segment. This is a hybrid role, working on site at our Solihull hub one day a week.

If you’re passionate about driving performance through insight, governance, and optimisation, we’d love to hear from you!

• Monitor and provide insights on performance across the segment, identifying trends and underlying causes.
• Support stakeholders in addressing challenges and foster continuous improvement through training and process enhancements to strengthen compliance and outcomes.
• Prepare business cases and forecasts for steering business outcomes, being a key interface with Controlling, Sales, Service and Operation teams.
• Deliver commercial and operational Continuous Improvement initiatives prioritised by business need and impact based on performance insights and working closely with stakeholders.
• Develop segment and channel strategies to optimise end to end performance, in line with business expectations and market conditions.
• Understand and interpret internal/external policy/regulation changes and provide recommendations to ensure adherence.
• Ensure resource planning is in place and meets the segments and channels’ needs for capacity and skill levels, with appropriate training initiatives in place to support this.
• Ensure data quality and integrity by collaborating across all teams within the segment to maintain accuracy.

• Advanced T-SQL with SQL Server Management Studio (SSMS).
• Advanced user of PowerBI with experience of delivering reporting solutions.
• Experience of building complex analytical models through Excel, access and other software.
• Strong prior experience within an insight environment.
• Detailed knowledge and understanding of gross margin and EBIT management.
• High personal and professional integrity with desire to drive the highest quality, customer experience, regulatory and ethical standards.
• The ability to support and manage multiple stakeholders with different perspectives, needs and priorities in an increasingly cost/investment constrained environment with a passion for delivering financial value, customer, and operational excellence.
• The ability to analyse and interpret complex, multiple sources of data and insight to optimise financial performance, provide commentary and make strategic recommendations to inform critical business outcomes.
• Demonstrable coaching capabilities within a multi-functional team of specialists.

• Outstanding Employer Accolades: Awarded Best Place to Work for 16–34-year-olds and named as a Sunday Times Best Places to Work 2025 employer.
• Award-Winning Benefits: Our market-leading benefits package includes: 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings.
• Recognised for Family-Friendly and Hybrid Policies: In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives.
• Inclusive Employer: As the only energy company in the Inclusive Top 50 UK Employers, we’re committed to equal opportunities, diversity, and fairness for everyone.
• Support for Disabled Applicants: As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.
• Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.

If you have any questions please contact the Recruiter, natalie.harrison@eon-uk.com. Please note, CVs emailed directly will not be considered.

About us: E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world.