At a Glance
- Tasks: Help customers resolve debts and reduce energy consumption in a flexible, varied role.
- Company: Join E.ON Next, an award-winning workplace focused on sustainability and customer service.
- Benefits: Competitive salary, generous leave, bonus opportunities, and a London allowance.
- Other info: Inclusive culture with growth opportunities and support for all stages of life.
- Why this job: Make a real difference while enjoying independence and job satisfaction.
- Qualifications: Customer-facing experience, excellent communication skills, and a valid UK driving licence.
The predicted salary is between 32535 - 34957 £ per year.
We’re looking for Field Support Agents to join our growing Field Debt Solutions team. In this role, you’ll help customers resolve their debts, support future payments, and find ways to reduce energy consumption. Do you live in one of the following postcodes - W/SW/UB/TW and enjoy helping people? Are you looking for a varied, flexible role with opportunities to progress? If so, we’d love to hear from you!
Salary – £32,535, rising to £34,957 once fully trained, plus a London allowance depending on your home postcode. We’ll provide everything you need, including a smartphone, tablet, Body Worn Camera, tools, uniform, vehicle and fuel card. Once trained, you’ll be eligible for our achievable reward scheme, with the opportunity to boost your earnings. There may also be opportunities to train to install PAYG meters. No two visits are the same, and we’re proud to deliver excellent customer service. With flexible working, optional overtime, and plenty of independence, this is a role that offers variety, job satisfaction, and the chance to make a real difference.
What you’ll be doing:
- Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
- Identifying new tenants through face‑to‑face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
- Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
- Recording job information using the appropriate paperwork or electronic equipment.
Requirements and responsibilities:
- Previous experience gained within a customer‑facing role with a real desire to help customers.
- Excellent verbal communication and negotiation skills.
- Basic PC skills with the ability to use a smart phone and tablet.
- Live within the following postcodes W/SW/UB/TW and happy to travel with overnight stays where required to complete training.
- A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
- Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.
Location and Working arrangement:
The salary for this role starts at £32,535 rising to £34,957 once fully trained. You can earn more through an on-target reward scheme and high performance. London allowance is £3,900 (£325 per month) for home postcode being within 10.5 miles of Charing Cross and £2,000 (£166.67) if outside. This is a permanent role. Excellent parental leave allowance.
Award-Winning Workplace:
We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.
Outstanding Benefits:
Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings.
Flexible & Family-Friendly:
Our industry‑leading hybrid and family‑friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.
Inclusive & Diverse:
We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people‑first culture.
Support at Every Stage of Life:
We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
Accessible & Supportive:
As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
Invested in Your Growth:
From inclusive talent networks to top‑tier development programmes, we’ll support your growth every step of the way.
Additional Information:
Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.
Field Customer Support Agent - West London employer: E.ON Energy Solutions Ltd
At Aeon Control Solutions, we pride ourselves on being an exceptional employer that values professionalism and quality service. Our collaborative work culture fosters growth and development, providing employees with ample opportunities to enhance their skills in project management while ensuring a healthy work-life balance. Located in a dynamic environment, we offer competitive benefits and a commitment to employee well-being, making us an ideal choice for those seeking meaningful and rewarding careers.
