At a Glance
- Tasks: Manage and expand the EV charging network for a seamless user experience.
- Company: Join a dynamic team at E.ON, a leader in eMobility solutions.
- Benefits: Enjoy hybrid working, competitive salary, and a generous training budget.
- Other info: Diverse and inclusive culture with excellent career growth opportunities.
- Why this job: Be part of the transition to a fossil-free future while enhancing customer satisfaction.
- Qualifications: Technical understanding of electric mobility and strong problem-solving skills required.
The predicted salary is between 36000 - 60000 € per year.
The Operations Manager plays a key role in managing and expanding the EV charging network, ensuring a reliable, user-friendly and high-quality charging experience. The focus is on operational excellence, customer satisfaction and supporting the transition towards a fossil-free future, while strengthening the company's position in a fast-growing market.
Key Responsibilities
- Monitor daily operations and ensure full operational readiness of the charging network
- Support the commissioning and integration of new charging stations
- Respond quickly to customer enquiries, resolve issues and act on user feedback
- Conduct site visits to troubleshoot and ensure proper functionality
- Contribute to projects aimed at continuously improving the charging infrastructure in collaboration with local and global teams
- Ensure compliance with relevant local and international regulations
Your Profile
- A solid technical understanding of electric mobility, charging infrastructure and related technical requirements is essential, and you bring a strong interest in new technologies
- You are able to organise, monitor and continuously optimise operational processes while applying structured process management methods
- Experience in planning, implementing and monitoring projects, particularly in charging infrastructure improvements, is important for success in this role
- Strong troubleshooting and problem-solving skills enable you to quickly identify and resolve technical issues at charging points
- Ensuring reliable, safe and high-quality operations through consistent quality control is a key part of the position
- A strong service orientation and passion for delivering an inclusive and outstanding customer experience are highly valued
- You communicate clearly and effectively with internal and external stakeholders and collaborate well across different teams
- An independent working style, confident workload management and the initiative to solve new and complex challenges complete the profile
Why us?
- People take centre stage: Become part of a dynamic, ambitious and agile team that develops solutions for the eMobility market and be part of our EDRI events or the next after-work event
- With us, you get the best of both worlds - 100% start-up with the support of a large company
- The freedom you need: We offer you hybrid working with flexible working hours
- Workation: Enjoy the flexibility to work temporarily from abroad – within the EU
- You will receive a competitive salary with a performance-related bonus
- A company pension scheme is of course also one of the benefits with us
- Sustainable learning opportunities: We support you with a training budget of 5,000 euros per year
- You get everything you need to get started: onboarding with welcome gifts and top hardware
Diversity counts at E.ON. We welcome all people and are convinced that differences make us stronger. Become part of our inclusive and diverse corporate culture! Seize the opportunity to become part of our E.ON Drive Infrastructure team and not only create prospects for the future of E.ON, but also for your own. We look forward to getting to know you!
Operations Manager (m/f/d) in Birmingham employer: E.ON Drive Infrastructure
E.ON is an exceptional employer that prioritises its people, offering a dynamic and inclusive work environment where innovation thrives. With flexible hybrid working options, a competitive salary, and a generous training budget, employees are empowered to grow and develop their skills while contributing to a sustainable future in the eMobility sector. Join us to be part of a passionate team dedicated to operational excellence and customer satisfaction in a rapidly evolving market.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager (m/f/d) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the eMobility sector, attend industry events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or during interviews, highlight your technical understanding of electric mobility and your problem-solving abilities. Make sure they see how you can contribute to operational excellence.
✨Tip Number 3
Be proactive! If you spot an issue or a potential improvement in the charging infrastructure, don’t hesitate to bring it up during conversations. This shows your initiative and commitment to enhancing customer satisfaction and operational readiness.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be part of a dynamic team that values your input and offers fantastic benefits like flexible working hours and a training budget.
We think you need these skills to ace Operations Manager (m/f/d) in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your experience in managing operations, especially in electric mobility and charging infrastructure, to show us you’re the right fit.
Showcase Your Problem-Solving Skills:We love candidates who can think on their feet! Include examples of how you've tackled technical issues or improved operational processes in your previous roles. This will demonstrate your troubleshooting abilities and proactive approach.
Emphasise Customer Satisfaction:Since customer experience is key for us, share any relevant experiences where you’ve gone above and beyond to ensure customer satisfaction. This could be through resolving enquiries or implementing feedback into your work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at E.ON Drive Infrastructure
✨Know Your EV Stuff
Make sure you brush up on your knowledge of electric mobility and charging infrastructure. Understand the technical requirements and be ready to discuss how they relate to operational excellence. This will show that you're not just interested in the role, but that you genuinely understand the industry.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled troubleshooting and resolved issues in previous roles. Think about specific situations where you improved operational processes or enhanced customer satisfaction. This will demonstrate your ability to think on your feet and handle challenges effectively.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves collaborating with various teams and stakeholders, being able to communicate effectively is crucial. Consider doing mock interviews with a friend to refine your delivery and ensure you come across as confident and articulate.
✨Emphasise Your Service Orientation
Highlight your passion for delivering an outstanding customer experience. Be prepared to discuss how you've gone above and beyond for customers in the past. This will resonate well with the company's focus on user-friendly services and operational excellence.
