SME Credit Specialist

Overview

At E.ON Next, the most important things to us are our people, our customers, our business and our planet. We want to be nothing less than industry-leading, known for giving our customers an experience they can rave about with our brilliant service.

Being there for our customers, and delivering excellent service which shines through on platforms like Trustpilot, is something we\\\’re obsessed with. At E.ON Next, everyone is an Energy Specialist and, no matter your role, we all work together to support our customers.

Role

As a Credit Specialist, you\\\’ll be part of our SME credit operations family and have the most important job – wowing our customers. You\\\’ll work with our business customers, owning the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer\\\’s journey.

Responsibilities

• Talk to our business customers about their debt, problem-solving to provide affordable solutions to help reduce their debt and collect payment

• Become an expert in collections and support customers with everything from billing to meter exchanges to achieve a positive outcome for the customer and the payment of their bill

• Provide exceptional customer service over the phone and via email

• Own a portfolio of our business customers\\\’ debt, using the skills and knowledge you\\\’ll learn along the way to make commercial decisions for the benefit of our customers and our business

• Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions

• Thrive in a fast-paced environment, supported by state-of-the-art technology and a team that always has your back

What we need from you

• Passionate about delivering an exceptional customer experience to our business customers

• Resilient and excited to tackle complex problems, collect payment and reduce debt

• Great communicator with strong English skills (written and verbal)

• Ability to navigate challenging conversations

• A team player who thrives in a fast-paced environment

• Confident in making decisions and embracing change

Nice to have

• Previous customer service experience (don\\\’t worry if you\\\’re new to energy, we\\\’ll provide full training)

• A proactive mindset and a passion for making a difference

Additional information

• This role may close earlier due to high application volumes.

• The starting salary for this role is £24,983. We\\\’re passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£26,856) with further opportunities to reach Expert level (£27,785).

• Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday – Friday 9am – 5pm, and you\\\’ll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family.

• Did you know we\\\’ve won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.

• And to wrap up, we want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks\\\’ holiday and there is our generous pension contribution to secure your future. And the cherry top? we guarantee time off work to celebrate your Birthday.

• Please note:

• DBS check and right to work – for successful candidates, a basic DBS check will be required. Unfortunately, this role is not sponsorable under the UKVI points-based system.

• Contract options – we offer full-time (37 hours) and part-time contracts (minimum of 30 hours per week).

Important information

• If you are invited to a Discovery Day, they will take place on at our Nottingham hub. Should your application be successful, the initial 8 week training will also be conducted at our Nottingham hub. During this time you\\\’ll be fully equipped with the skills you\\\’ll need, and it\\\’s important that everyone is available for each day, and to come into the hub for 3 days a week during the 8 weeks training. The other 2 days of each week you can log into the training from a remote location, such as home.

A place to be you

We\\\’re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee-run inclusion networks provide valuable opportunities for connection and collaboration. Together we\\\’re better.