At a Glance
- Tasks: As a Credit Specialist, you'll wow business customers by solving their debt issues and providing exceptional service.
- Company: E.ON Next is dedicated to delivering industry-leading customer experiences while caring for our planet.
- Benefits: Enjoy flexible working, career progression, 26 days annual leave, and free snacks in our social hubs.
- Other info: Full training provided; role may close early due to high application volumes.
- Why this job: Join a supportive team that values your growth and offers a fun, inclusive work culture.
- Qualifications: Passion for customer service, strong communication skills, and resilience in problem-solving are essential.
The predicted salary is between 24983 - 24983 £ per year.
Overview
At E.ON Next, the most important things to us are our people, our customers, our business and our planet. We want to be nothing less than industry-leading, known for giving our customers an experience they can rave about with our brilliant service.
Being there for our customers, and delivering excellent service which shines through on platforms like Trustpilot, is something we\\\'re obsessed with. At E.ON Next, everyone is an Energy Specialist and, no matter your role, we all work together to support our customers.
Role
As a Credit Specialist, you\\\'ll be part of our SME credit operations family and have the most important job - wowing our customers. You\\\'ll work with our business customers, owning the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer\\\'s journey.
Responsibilities
Talk to our business customers about their debt, problem-solving to provide affordable solutions to help reduce their debt and collect payment
Become an expert in collections and support customers with everything from billing to meter exchanges to achieve a positive outcome for the customer and the payment of their bill
Provide exceptional customer service over the phone and via email
Own a portfolio of our business customers\\\' debt, using the skills and knowledge you\\\'ll learn along the way to make commercial decisions for the benefit of our customers and our business
Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions
Thrive in a fast-paced environment, supported by state-of-the-art technology and a team that always has your back
What we need from you
Passionate about delivering an exceptional customer experience to our business customers
Resilient and excited to tackle complex problems, collect payment and reduce debt
Great communicator with strong English skills (written and verbal)
Ability to navigate challenging conversations
A team player who thrives in a fast-paced environment
Confident in making decisions and embracing change
Nice to have
Previous customer service experience (don\\\'t worry if you\\\'re new to energy, we\\\'ll provide full training)
A proactive mindset and a passion for making a difference
Additional information
This role may close earlier due to high application volumes.
The starting salary for this role is £24,983. We\\\'re passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£26,856) with further opportunities to reach Expert level (£27,785).
Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday - Friday 9am - 5pm, and you\\\'ll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family.
Did you know we\\\'ve won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.
And to wrap up, we want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks\\\' holiday and there is our generous pension contribution to secure your future. And the cherry top? we guarantee time off work to celebrate your Birthday.
Please note:
DBS check and right to work - for successful candidates, a basic DBS check will be required. Unfortunately, this role is not sponsorable under the UKVI points-based system.
Contract options - we offer full-time (37 hours) and part-time contracts (minimum of 30 hours per week).
Important information
If you are invited to a Discovery Day, they will take place on at our Nottingham hub. Should your application be successful, the initial 8 week training will also be conducted at our Nottingham hub. During this time you\\\'ll be fully equipped with the skills you\\\'ll need, and it\\\'s important that everyone is available for each day, and to come into the hub for 3 days a week during the 8 weeks training. The other 2 days of each week you can log into the training from a remote location, such as home.
A place to be you
We\\\'re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee-run inclusion networks provide valuable opportunities for connection and collaboration. Together we\\\'re better.
SME Credit Specialist in Nottingham employer: E.O.N Worldwide
At E.ON Next, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises our people and their growth. With flexible working arrangements, a supportive team environment, and a commitment to employee development through specialist pathways, we empower our staff to thrive while delivering outstanding service to our business customers. Our Nottingham hub provides a collaborative space with modern amenities, ensuring a fulfilling work-life balance and a strong sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land SME Credit Specialist in Nottingham
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like E.O.N Worldwide. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace SME Credit Specialist in Nottingham
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to E.O.N Worldwide.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on E.O.N Worldwide's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at E.O.N Worldwide
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with E.O.N Worldwide.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at E.O.N Worldwide will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former E.O.N Worldwide employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
