SME Propositions Lead in Nottingham

SME Proposition Lead is responsible for supporting the design, development, and delivery of customer propositions across SME, for example, Core tariffs, Time of Use tariffs, Export tariffs, Business Energy Management tools, and 'Solutions' like Solar & Battery, EV and Heat. The role works closely with the SME Senior Proposition Managers, SME senior leadership, SME operational teams and wider functions like Go To Market, Change, Digital Technology, Data and Regulatory/compliance to ensure new and existing propositions are designed around customer needs, are commercially viable, and are delivered effectively to market.

Here's a taste of what you'll be doing:

• Contribute to the development and delivery of SME propositions, from concept through to launch and in-life optimisation.
• Support proposition managers with business case development, market research, and competitor analysis.
• Draft proposition requirements and work with operations, digital, technology, and delivery partners to bring solutions to market.
• Monitor performance of live propositions (adoption, usage, margin, CX, NPS) and recommend improvements.
• Ensure propositions are aligned with customer needs, regulatory requirements, and company strategy.
• Contribute to the design of customer journeys and experiences, ensuring simplicity and accessibility.

Are we the perfect match?

• Experience in product, proposition, or project delivery roles.
• Strong analytical and problem‑solving skills.
• Ability to manage multiple tasks and adapt to shifting priorities.
• Good communication skills, with ability to work with cross‑functional teams.
• Knowledge of the retail energy market.

It would be great if you had:

• Knowledge of low‑carbon technologies (EVs, solar, heat pumps, battery storage).
• Familiarity with customer research, data analysis, or business case development.

Performance Measures:

• Delivery of assigned proposition work packages on time and to quality.
• Contribution to proposition launches and in-life improvements.
• Effective cross‑team collaboration.
• SME Propositions Experience and/or SME Commercial or Operational experience.

Here's what else you need to know:

• Role may close earlier due to high applications.
• Competitive salary.
• Location – Nottingham Trinity House, 2 Burton St, Nottingham NG1 4BX; Solihull 2 Prince's Way, Solihull, B91 3ES or London 47‑53 Charterhouse Street, Farringdon, London, EC1M 6PB – with travel to our other sites when required.
• Excellent parental leave allowance.
• Award‑Winning Workplace – We're proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16‑34‑year‑olds.
• Outstanding Benefits – Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings.
• Flexible & Family‑Friendly – Our industry‑leading hybrid and family‑friendly policies earned us double recognition at the Personnel Today Awards 2024. We're open to discussing how flexibility can work for you.
• Inclusive & Diverse – We're the only energy company in the Inclusive Top 50 UK Employers. We're also proud winners of Best Employer for Women and Human Company of the Year – recognising our inclusive, people‑first culture.
• Support at Every Stage of Life – We're Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
• Accessible & Supportive – As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
• Invested in Your Growth – From inclusive talent networks to top‑tier development programmes, we'll support your growth every step of the way.

For all successful candidates, due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.