At a Glance
- Tasks: Support customers with debt solutions and create tailored repayment plans.
- Company: Join E.ON Next, a leader in the energy transition with a fresh approach.
- Benefits: Starting salary of £25,983, flexible working, and 26 days annual leave.
- Other info: Enjoy a vibrant work environment with wellness perks and career progression opportunities.
- Why this job: Make a real difference in people's lives while shaping a sustainable future.
- Qualifications: Empathy, excellent communication skills, and a drive to achieve targets.
The predicted salary is between 25983 - 25983 £ per year.
Join the E.ON Next Revolution. E.ON Next is the new face of our Residential and SME Energy Sales business. Focused solely on delivering the very best for our customers, helping us realise our UK purpose of leading the energy transition. E.ON Next is all about creating a sustainable future, now.
As a Credit Specialist, you'll play a critical role in supporting our residential customers who are struggling to pay and delivering our overall debt reduction. You'll be responsible for making contact with customers and debt agents on inbound calls, outbound calls and emails.
Here is a taste of what you'll be doing:
- Debt Resolution: You'll treat every customer as an individual, tailoring affordable and sustainable repayment plans to suit their personal needs by understanding their current and future circumstances, and seeking additional support for our most vulnerable customers.
- Expert Communication: You'll confidently hold sensitive conversations with our customers about their personal finances in a manner that encourages openness without judgement, building long term trusting relationships.
- Customer Data Analysis: Deep dive into customer data to uncover hidden patterns, predict future behaviours, and optimise business strategies.
- Investigative Tracing: Utilise a range of resources (internal systems, credit reports, etc.) to verify customer information, including contact details, financial history, and other relevant data points.
What do we need from you?
- Take full ownership and responsibility of delivering an excellent end to end customer experience.
- Not afraid to have difficult conversations and overcome objections that will help us achieve the right outcome.
- Empathetic, be able to put yourself in our customer's shoes.
- Excellent listening skills.
- Able to understand different perspectives when making decisions.
- Good English skills both written and verbal.
- A committed team player who thrives in a fast-paced environment.
- Drive to identify and implement change.
- A drive to achieve targets and exceed expectations.
- Driven by data, using the insights to make the right decisions to better serve our customers.
- Make wise decisions about how we spend our money so we can fulfil our commitments to our customers and our business.
It would be great if you had:
- Previous customer service experience (don't worry if you're new to energy, we'll provide full training).
- Experience in finance collection.
Why Join E.ON Next?
The starting salary for this role is £25,983. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£27,856) with further opportunities to reach Expert level, offering an earning potential of £31,573.
Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday - Friday 9am - 5pm, and you'll spend 2-3 days a week with your team in our hubs, which are social spaces designed to fuel your body and mind.
We've built a space that prioritises your well-being. And when it's time for a break? Head to the social zone for a game of pool or a coffee with the team. We've traded the corporate grind for a culture that keeps you refreshed, connected, and ready to lead the energy transition.
Located just a short stroll from the greenery of Watermead Country Park, our hub is the perfect mix of lifestyle and convenience. We've made getting here completely stress‑free: we're tucked right off the M1 and A46, and unlike the city centre, we offer free on‑site parking. Prefer to let someone else drive? Just hop on our complimentary shuttle bus from the city centre.
We have won awards for our flexible and family friendly working ways of working. Wherever you are in your journey, we have supportive inclusion networks, a market‑leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.
We want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks' holiday and there is our generous pension contribution to secure your future. And the cherry top? We guarantee time off work to celebrate your Birthday.
Job Details:
- Full‑time: 30-37 hours per week
- Location: Leicester
- DBS Check Required: For successful candidates.
- Right to Work: Unfortunately, this role is not sponsorable.
Role may close earlier due to high applications. Ready to Power Your Future? If you're a motivated and results-oriented individual with a passion for debt recovery, we encourage you to apply. Join us at E.ON Next and help shape the future of energy.
Credit Specialist RES - Leicester employer: E.O.N Worldwide
E.ON Next is an exceptional employer that prioritises employee well-being and career growth, offering a supportive work culture in Leicester. With flexible hybrid working arrangements, a focus on personal development through specialist pathways, and a vibrant hub designed for collaboration and relaxation, employees can thrive both professionally and personally. The company also boasts a comprehensive benefits package, including generous leave policies and unique perks like birthday time off, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Specialist RES - Leicester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
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Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like E.O.N Worldwide. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Specialist RES - Leicester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to E.O.N Worldwide.
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Research and Reflect:Before hitting that 'apply' button on E.O.N Worldwide's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at E.O.N Worldwide
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with E.O.N Worldwide.
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Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at E.O.N Worldwide will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former E.O.N Worldwide employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
