At a Glance
- Tasks: Deliver exceptional customer service and support across various channels.
- Company: Join E.ON Next, a leader in energy with a focus on people and planet.
- Benefits: Competitive salary, flexible working, 26 days annual leave, and career progression.
- Other info: Dynamic work environment with opportunities for growth and a supportive culture.
- Why this job: Be part of a team that makes a real difference for customers and the environment.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 24983 - 26856 £ per year.
At E.ON Next, the most important things to us are our people, our customers, our business and our planet. We want to be nothing less than industry‑leading, known for giving our customers an experience they can rave about with our brilliant service.
Being there for our customers, and delivering excellent service which shines through on platforms like Trustpilot, is something we're obsessed with. At E.ON Next, everyone is an Energy Specialist and, no matter your role, we all work together to support our customers.
Role Overview
As an Energy Specialist, you'll be part of our customer operations and have the most important job – wowing our customers. You'll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer's journey.
Key Responsibilities
- Provide exceptional customer service over the phone and via email
- Support customers with everything from billing to meter exchanges, making our customers happy with every interaction
- Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions
- Thrive in a fast‑paced environment, supported by state‑of‑the‑art technology and a team that always has your back
Required Qualifications
- Passionate about delivering an exceptional customer experience
- Resilient and excited to tackle complex problems
- Great communicator with strong English skills (written and verbal)
- A team player who thrives in a fast‑paced environment
- Confident in making decisions and embracing change
Desired Skills
- Previous customer service experience (don't worry if you're new to energy, we'll provide full training)
- A proactive mindset and a passion for making a difference
Benefits and Remuneration
- This role may close earlier due to high application volumes.
- The starting salary for this role is £25,983. We're passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£27,856) with further opportunities to reach Expert and Guru levels, offering an earning potential of £37,651.
- Our Flexible and Hybrid ways of working bring together the best of remote and hub‑based working. We work Monday – Friday 9am – 5pm, and you'll spend 2‑3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family.
- Did you know we've won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.
- And to wrap up, we want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks' holiday and there is our generous pension contribution to secure your future. And the cherry top? we guarantee time off work to celebrate your Birthday.
Location and Working Hours
We work Monday – Friday 9am – 5pm, with 2‑3 days a week in our hub. The initial 8‑week training will also be conducted at our Nottingham City Centre hub, in which you will be expected to attend the office 3 times a week, with the other 2 days being remote. During this time you will be fully equipped with the skills you’ll need, and it is important that everyone is available for each day.
Equal Opportunity Statement
We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee‑run inclusion networks provide valuable opportunities for connection and collaboration. Together we’re better.
Application Process
- DBS check and right to work – for successful candidates, a basic DBS check will be required. Unfortunately, this role is not sponsorable under the UKVI points‑based system.
- Contract options – we offer full‑time (37 hours) and part‑time contracts (minimum of 30 hours per week).
Energy Specialist RES - Nottingham employer: E.O.N Worldwide
At E.ON Next, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises our people and their growth. Located in Nottingham, our flexible and hybrid working model allows for a perfect balance between remote and in-office collaboration, while our commitment to employee development ensures clear pathways for career progression. With a market-leading benefits package, including generous leave policies and family-friendly initiatives, we create an environment where every team member can thrive and feel valued.
StudySmarter Expert Advice🤫
We think this is how you could land Energy Specialist RES - Nottingham
✨Tip Number 1
Get to know E.ON Next! Research their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about delivering exceptional customer service, try role-playing common customer scenarios with a friend. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at E.ON Next.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates right there.
We think you need these skills to ace Energy Specialist RES - Nottingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for delivering exceptional customer service shine through. We want to see how excited you are about making a difference in our customers' lives!
Tailor Your Application:Make sure to tailor your application to the Energy Specialist role. Highlight any relevant experience or skills that align with our values and the responsibilities mentioned in the job description.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate strong communication skills, so make sure your application reflects that by avoiding jargon and being straightforward.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and allows you to explore more about what we do at E.ON Next.
How to prepare for a job interview at E.O.N Worldwide
✨Know Your Stuff
Before the interview, make sure you understand E.ON Next's mission and values. Familiarise yourself with their customer service approach and think about how your past experiences align with their goal of delivering exceptional service.
✨Showcase Your Empathy
As an Energy Specialist, empathy is key. Prepare examples from your previous roles where you went the extra mile for a customer. This will demonstrate your ability to handle challenges with care and understanding.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your verbal and written communication.
✨Embrace Change and Challenges
E.ON Next thrives in a fast-paced environment, so be ready to discuss how you've adapted to change in the past. Share specific instances where you tackled complex problems and how you approached them with a proactive mindset.
