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- Tasks: Lead and motivate a team to achieve debt recovery objectives and deliver excellent customer service.
- Company: Join an award-winning workplace recognised for its supportive culture and commitment to employees.
- Benefits: Competitive salary, 26 days annual leave, and excellent parental leave allowance.
- Other info: Flexible travel required across Scotland with opportunities for career growth.
- Why this job: Make a real impact in debt recovery while developing your leadership skills.
- Qualifications: Experience in team management and a passion for delivering results.
The predicted salary is between 43452 - 54322 £ per year.
We are looking for a Field Team Leader to join our Field Debt Recovery department based in the Scotland area. Here’s a taste of what you’ll be doing:
- Lead, manage and motivate the team to ensure objectives are achieved and the performance of individuals within the team are maximised.
- Be the principal owner of all communication from, into and within the team.
- Support team members and maximise capability through one‑to‑one coaching via site visits and reviews.
- Set individual performance and development plans, identify training needs and develop action plans to meet agreed objectives and monitor performance.
- Encourage responsibility and ownership to achieve first time resolution and excellent customer service.
- Establish and maintain close operational working relationships with stakeholders within the department and beyond.
- Encourage a culture of continuous improvement using Operational Excellence methodologies and tools.
- Ensure a robust process for the management and control of expenses and overtime is adhered to.
- Manage and maintain a robust process for the provision of PPE, tools and equipment.
- Understand and put into practice all E.ON policies and procedures, including attendance management, disciplinary, capability, safety and driving procedures.
Are we the perfect match?
- You have a passion for debt recovery and delivery of results through people.
- You're open to change and can lead a team through ongoing transformational change.
- You have proven experience of directly managing a team, coordinating their activities and driving performance.
- Hold excellent organisational skills and the ability to work under pressure.
- Hold a full UK driving license (with a maximum of six points).
- You ensure that you understand regulations, policies and processes which relate to the job role and provide fair outcomes when giving service to our customers.
It would be great if you had:
- Knowledge of the Metering Business and MOCOPA/MAMCOP requirements.
- Experience of managing a remote team.
- Experience of working in a credit management environment.
- A good understanding of the utility servicing business, systems, processes and policies.
Here’s what you need to know:
- Location – You must live within Scotland.
- This role spans a large area of Scotland and requires a flexible approach to travel, including overnight stays when required.
- Salary £43,452 – £54,322 on a 40hr working week.
- Excellent parental leave allowance.
- Award‑Winning Workplace – We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16‑34‑year‑olds.
- Outstanding Benefits – Enjoy 26 days of annual leave plus.
Field Debt Solutions Team Leader - Scotland in Edinburgh employer: E.O.N Worldwide
Contact Detail:
E.O.N Worldwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Debt Solutions Team Leader - Scotland in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the debt recovery field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you’re the ideal fit for the Field Debt Solutions Team Leader role.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you've successfully led a team or managed a project. Be ready to share these stories during interviews to demonstrate your capability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Debt Solutions Team Leader - Scotland in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Debt Solutions Team Leader role. Highlight your leadership experience and any relevant achievements in debt recovery to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about debt recovery and how you can lead a team effectively. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive performance and manage teams. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at E.O.N Worldwide
✨Know Your Team Leadership Style
Before the interview, think about your leadership style and how it aligns with the role. Be ready to share specific examples of how you've motivated teams in the past, especially in challenging situations. This will show that you understand the importance of team dynamics in achieving objectives.
✨Familiarise Yourself with Debt Recovery Processes
Brush up on your knowledge of debt recovery and the relevant regulations. Being able to discuss MOCOPA/MAMCOP requirements or any experience in credit management will demonstrate your expertise and commitment to the field. It’s a great way to show you’re not just interested in the role but also knowledgeable about the industry.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as managing performance issues or implementing change within your team. Prepare by thinking through potential scenarios and your approach to resolving them. This will help you articulate your problem-solving skills effectively during the interview.
✨Showcase Your Communication Skills
Since communication is key in this role, be prepared to discuss how you’ve successfully communicated with stakeholders in the past. Think of examples where your communication led to positive outcomes, whether it was resolving customer issues or collaborating with other departments. This will highlight your ability to maintain strong working relationships.