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- Tasks: Support residential customers with debt solutions through calls and emails.
- Company: Join E.ON Next, a leader in energy solutions with a focus on customer care.
- Benefits: Enjoy flexible working, free snacks, 26 days annual leave, and a generous pension.
- Why this job: Make a real impact by helping customers manage their finances while growing your career.
- Qualifications: Empathy, excellent communication skills, and a drive to achieve targets are essential.
- Other info: Full training provided; role starts on 13th October 2025.
The predicted salary is between 24983 - 24983 £ per year.
As a Credit Specialist, you\’ll play a critical role in supporting our residential customers who are struggling to pay & delivering our overall debt reduction. You\’ll be responsible for making contact with customers and debt agents on inbound calls, outbound calls and emails.
Here\’s a taste of what you\’ll doing
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Debt Resolution: You\’ll treat every customer as an individual, tailoring affordable and sustainable repayment plans to suit their personal needs by understanding their current and future circumstances, and seeking additional support for our most vulnerable customers.
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Expert Communication: You\’ll confidently hold sensitive conversations with our customers about their personal finances in a manner that encourages openness without judgement, building long term trusting relationships.
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Customer Data Analysis: Deep dive into customer data to uncover hidden patterns, predict future behaviours, and optimise business strategies.
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Investigative Tracing: Utilise a range of resources (internal systems, credit reports, etc.) to verify customer information, including contact details, financial history, and other relevant data points.
What do we need from you?
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Take full ownership and responsibility of delivering an excellent end to end customer experience
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Not afraid to have difficult conversations and overcome objections that will help us achieve the right outcome.
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Empathetic, be able to put yourself in our customer\’s shoes
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Excellent listening skills
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Able to understand different perspectives when making decisions
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Good English skills both written and verbal
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A committed team player who thrives in a fast-paced environment
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Drive to identify and implement change
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A drive to achieve targets and exceed expectations.
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Driven by data, using the insights to make the right decisions to better serve our customers.
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Make wise decisions about how we spend our money so we can fulfil our commitments to our customers and our business
It would be great if you had
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Previous customer service experience (don\’t worry if you\’re new to energy, we\’ll provide full training)
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Experience in financial collections
Why Join E.ON Next?
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The starting salary for this role is £24,983. We\’re passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£26,856) with further opportunities to reach Expert level, offering an earning potential of £30,573.
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Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday – Friday 9am – 5pm, and you\’ll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family. We also provide free parking when attending the hub.
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Did you know we\’ve won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.
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And to wrap up, we want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks\’ holiday and there is our generous pension contribution to secure your future. And the cherry top? We guarantee time off work to celebrate your Birthday.
Job Details:
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Part time & Full Time: 30-37 hours per week
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Location: Bolton
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DBS Check Required: For successful candidates.
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Right to Work: Unfortunately, this role is not sponsorable.
Role may close earlier due to high applications.
Ready to Power Your Future?
If you\’re a motivated and results-oriented individual with a passion for debt recovery, we encourage you to apply. Join us at E.ON Next and help shape the future of energy.
IMPORTANT INFORMATION
If you are invited to a discovery day, this will be held at our Bolton hub. If you are successful in your application, our initial 8 week training will also be held at our Bolton hub. You will therefore be expected to commute 4 times a week during this period. The start date for this role is 13th October 2025, please do not apply if you cannot make this start date and commit to eight weeks of training without annual leave.
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Credit Specialist RES - Bolton employer: E.O.N Worldwide
Contact Detail:
E.O.N Worldwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Specialist RES - Bolton
✨Tip Number 1
Familiarise yourself with common debt resolution strategies and customer service best practices. This knowledge will help you engage confidently during interviews and demonstrate your understanding of the role's requirements.
✨Tip Number 2
Practice your communication skills by having mock conversations about sensitive financial topics. This will prepare you for the type of discussions you'll be having with customers, showcasing your empathy and ability to build trust.
✨Tip Number 3
Research E.ON Next and their approach to customer service and debt recovery. Understanding their values and mission will allow you to align your answers with what they are looking for in a candidate.
✨Tip Number 4
Prepare examples from your past experiences that highlight your problem-solving skills and ability to handle difficult conversations. This will help you stand out as a candidate who can effectively manage challenging situations.
We think you need these skills to ace Credit Specialist RES - Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and financial collections. Use specific examples that demonstrate your ability to handle sensitive conversations and build trusting relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and your understanding of their financial situations. Mention how your skills align with the role's requirements, particularly your empathetic approach and excellent communication skills.
Showcase Data-Driven Decision Making: If you have experience analysing customer data or making decisions based on insights, be sure to include this in your application. Highlight any specific tools or methods you've used to uncover patterns or optimise strategies.
Prepare for Potential Interview Questions: Think about how you would respond to questions regarding difficult conversations with customers or how you would tailor repayment plans. Prepare examples from your past experiences that showcase your problem-solving skills and empathy.
How to prepare for a job interview at E.O.N Worldwide
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Credit Specialist. Familiarise yourself with debt resolution strategies and how to tailor repayment plans to individual customer needs.
✨Show Empathy
During the interview, demonstrate your ability to empathise with customers. Share examples of how you've handled sensitive conversations in the past, showing that you can build trust and rapport.
✨Prepare for Data Analysis Questions
Be ready to discuss how you would analyse customer data to identify patterns and make informed decisions. Think of examples where you've used data to drive results in previous roles.
✨Practice Active Listening
Highlight your listening skills by engaging in mock interviews or role-playing scenarios. Show that you can understand different perspectives and respond appropriately to various situations.