At a Glance
- Tasks: Support residential customers with debt resolution and create tailored repayment plans.
- Company: Join E.ON Next, a forward-thinking energy company focused on sustainability.
- Benefits: Starting salary of £25,983, flexible working, and 26 days annual leave.
- Other info: Enjoy a vibrant work environment with social spaces and career progression opportunities.
- Why this job: Make a real impact by helping customers manage their finances and shape the energy transition.
- Qualifications: Empathy, excellent communication skills, and a drive to achieve targets.
The predicted salary is between 25983 - 25983 € per year.
Join the E.ON Next Revolution. E.ON Next is the new face of our Residential and SME Energy Sales business. Focused solely on delivering the very best for our customers, helping us realise our UK purpose of leading the energy transition. E.ON Next is all about creating a sustainable future, now.
As a Credit Specialist, you'll play a critical role in supporting our residential customers who are struggling to pay & delivering our overall debt reduction. You'll be responsible for making contact with customers and debt agents on inbound calls, outbound calls and emails.
Here’s a taste of what you’ll be doing:
- Debt Resolution: You’ll treat every customer as an individual, tailoring affordable and sustainable repayment plans to suit their personal needs by understanding their current and future circumstances, and seeking additional support for our most vulnerable customers.
- Expert Communication: You’ll confidently hold sensitive conversations with our customers about their personal finances in a manner that encourages openness without judgement, building long term trusting relationships.
- Customer Data Analysis: Deep dive into customer data to uncover hidden patterns, predict future behaviours, and optimise business strategies.
- Investigative Tracing: Utilise a range of resources (internal systems, credit reports, etc.) to verify customer information, including contact details, financial history, and other relevant data points.
What do we need from you?
- Take full ownership and responsibility of delivering an excellent end to end customer experience.
- Not afraid to have difficult conversations and overcome objections that will help us achieve the right outcome.
- Empathetic, be able to put yourself in our customer's shoes.
- Excellent listening skills.
- Able to understand different perspectives when making decisions.
- Good English skills both written and verbal.
- A committed team player who thrives in a fast-paced environment.
- Drive to identify and implement change.
- A drive to achieve targets and exceed expectations.
- Driven by data, using the insights to make the right decisions to better serve our customers.
- Make wise decisions about how we spend our money so we can fulfil our commitments to our customers and our business.
It would be great if you had:
- Previous customer service experience (don't worry if you're new to energy, we'll provide full training).
- Experience in finance collection.
Why Join E.ON Next?
The starting salary for this role is £25,983. We're passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£27,856) with further opportunities to reach Expert level, offering an earning potential of £31,573.
Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday - Friday 9am - 5pm, and you'll spend 2-3 days a week with your team in our hubs, which are social spaces designed to fuel your body and mind.
We've built a space that prioritises your well-being. And when it's time for a break? Head to the social zone for a game of pool or a coffee with the team. We've traded the corporate grind for a culture that keeps you refreshed, connected, and ready to lead the energy transition.
Located just off Middlebrook Retail Park, our hub offers the ultimate in convenience and lifestyle. We are perfectly situated for a stress-free commute, sitting right by the M61 motorway and just a short walk from Horwich Parkway Train Station.
Did you know we've won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.
And to wrap up, we want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks' holiday and there is our generous pension contribution to secure your future. And the cherry top? We guarantee time off work to celebrate your Birthday.
Job Details:
- Full-time: 30-37 hours per week
- Location: Bolton (Horwich)
- DBS Check Required: For successful candidates.
- Right to Work: Unfortunately, this role is not sponsorable.
- Role may close earlier due to high applications.
Ready to Power Your Future? If you're a motivated and results-oriented individual with a passion for debt recovery, we encourage you to apply. Join us at E.ON Next and help shape the future of energy.
The start date for this role is 27th July 2026, please do not apply if you cannot make this start date and commit to eight weeks of training without annual leave.
Credit Specialist (Residential) - Bolton employer: E.O.N Worldwide
E.ON Next is an exceptional employer that prioritises employee well-being and career growth, offering a supportive work culture in Bolton. With flexible hybrid working arrangements, a focus on personal development through specialist pathways, and a vibrant hub designed for collaboration and relaxation, employees enjoy a fulfilling work-life balance. Additionally, our comprehensive benefits package, including generous leave policies and family-friendly initiatives, ensures that every team member feels valued and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Specialist (Residential) - Bolton
✨Tip Number 1
Get to know the company! Before your interview, dive into E.ON Next's mission and values. Understanding their focus on customer care and sustainability will help you connect your experience with what they’re all about.
✨Tip Number 2
Practice makes perfect! Role-play those tricky conversations you might have with customers. Think about how you’d handle sensitive topics and objections, so you can show off your empathetic communication skills during the interview.
✨Tip Number 3
Bring data to the table! Be ready to discuss how you've used data in past roles to make decisions or improve processes. E.ON Next loves a data-driven approach, so showcasing this will definitely give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the E.ON Next family and ready to power your future with us.
We think you need these skills to ace Credit Specialist (Residential) - Bolton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Credit Specialist role. Highlight your relevant experience, especially in customer service and finance collection, to show us you're the perfect fit!
Show Off Your Communication Skills:Since you'll be having sensitive conversations with customers, it's crucial to demonstrate your excellent written communication skills. Use clear, concise language and a friendly tone in your application to reflect how you’d interact with our customers.
Be Empathetic:We want to see that you can put yourself in our customers' shoes. Share examples in your application where you've shown empathy or handled difficult situations with care. This will help us understand your approach to customer interactions.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the E.ON Next family!
How to prepare for a job interview at E.O.N Worldwide
✨Know Your Stuff
Before the interview, dive deep into E.ON Next's mission and values. Understand their approach to customer service and debt resolution. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Practice Empathy
As a Credit Specialist, you'll need to handle sensitive conversations. Practise how to express empathy and understanding during mock interviews. Think about how you would feel in a customer's position and how you can communicate that understanding effectively.
✨Data is Your Friend
Brush up on your data analysis skills. Be prepared to discuss how you’ve used data in previous roles to make informed decisions. E.ON Next values data-driven insights, so showcasing your analytical abilities will set you apart.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview. Prepare for scenarios where you might have to resolve a customer’s debt issue. Practising these conversations will help you feel more confident and demonstrate your problem-solving skills.
