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At E.ON Next, the most important things to us are our people, our customers, our business and our planet. We want to be nothing less than industry-leading, known for giving our customers an experience they can rave about with our brilliant service.
Being there for our customers, and delivering excellent service which shines through on platforms like Trustpilot, is something we\’re obsessed with. At E.ON Next, everyone is an Energy Specialist and, no matter your role, we all work together to support our customers.
As an Energy Specialist you\’ll be part of our business operations and have the most important job – wowing our customers. You\’ll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer\’s journey.
Did you know we\’ve won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.
Here\’s a taste of what you\’ll be doing
- Provide exceptional customer service to our business customers, dealing with everything from billing to meter exchanges, making our customer happy in every interaction
- You\’ll engage with industry stakeholders and customers alike over the phone and via email
- No two days are the same and you\’ll actively look to solve our customers problems by providing efficient and knowledgeable solutions.
- Here at E.ON Next, we learn and grow together every day and we\’ll expect you to come up with solutions to help us consistently improve the company. We invest in our Nexties because we know our people are the reason for our success.
Are we the perfect match?
Here\’s what we need from you….
- Previous customer service experience (don\’t worry if you\’re new to energy, we\’ll provide full training).
- Ability to think on your feet in a fast-paced environment
- Good English skills, both written and verbal
- Ability to empathise with customers and go above and beyond to make sure their problems are resolved with fantastic solutions
- Excitement to solve complex problems
- Drive to identify and implement change
- Confidence in making important decisions
Here\’s what else you need to know:
- This role may close earlier due to high application volumes.
- If you are invited to a discovery day, this will be held at our Nottingham hub.
- If you are successful in your application, our initial 8 week training will also be held at our Nottingham hub. The training period will also be hybrid, and will be from Monday – Friday. You will therefore be expected to commute to Nottingham city centre 3 times a week during this period (for the remaining 2 days of each week for the training period, these will be done remotely).
- The starting salary for this role is £24,983. We\’re passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. This begins at the Foundation level and, through technical training, advance to Pro (£26,856).
- We want you to enjoy 26 days of annual leave plus
Contact Detail:
E Next Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Specialist
✨Tip Number 1
Get to know E.ON Next! Research the company culture, values, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve gone above and beyond for a customer. Be ready to share these experiences during interviews to demonstrate your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that Energy Specialist role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really want to be part of the E.ON Next family. Don’t miss out!
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've wowed customers in the past, so share specific examples that demonstrate your ability to empathise and solve problems.
Be Yourself: We’re all about being authentic at E.ON Next. Don’t be afraid to let your personality shine through in your written application. Show us who you are and why you’re excited about the role of Energy Specialist!
Tailor Your Application: Take a moment to read through the job description and align your skills with what we’re looking for. Use keywords from the description to make it clear that you’re the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it’s super easy!
How to prepare for a job interview at E Next
✨Know Your Customer Service Basics
Since the role is all about providing exceptional customer service, brush up on your customer service principles. Think about past experiences where you went above and beyond for a customer and be ready to share those stories during the interview.
✨Show Your Problem-Solving Skills
E.ON Next values the ability to solve complex problems. Prepare examples of situations where you had to think on your feet and come up with effective solutions. This will demonstrate your capability to handle the fast-paced environment they mentioned.
✨Emphasise Your Communication Skills
Good English skills are crucial for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and ideas.
✨Express Your Enthusiasm for the Energy Sector
Even if you're new to the energy industry, show your excitement about the role and the company. Research E.ON Next's values and initiatives, and be prepared to discuss how you can contribute to their mission of delivering excellent service and supporting customers.
