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- Tasks: Oversee membership operations and enhance customer experiences at Warwick Sport.
- Company: Join the University of Warwick, a top-ranked institution with a vibrant campus community.
- Benefits: Enjoy competitive salary, excellent pension, gym membership, and flexible working options.
- Why this job: Make a real impact in a dynamic environment focused on member engagement and continuous improvement.
- Qualifications: Experience in systems management and a strong understanding of the leisure industry required.
- Other info: Be part of a passionate team dedicated to creating memorable experiences for all members.
The predicted salary is between 26700 - 30000 £ per year.
This is a re-advertisement. Previous candidates for this role need not apply.
Location: University of Warwick Campus, Coventry
Department: Warwick Sport
Position Type: Permanent
Salary: £31,236 to £34,610 per annum
About the Role:
Warwick is consistently ranked as a top institution worldwide, with a thriving campus community and reputation for excellence. The University has one of the largest sports facilities provisions in the UK, with a large and diverse membership base, and the chance to contribute growth in a flagship environment. Warwick Sport is looking for a proactive and analytical Membership Operations Manager to oversee the day-to-day delivery of our membership operations, ensuring sustained growth, improved retention, and exceptional service for our community. This is a key role responsible for optimising our sales systems, managing Leisure Management Systems, and driving the operational processes that support our five-year financial plan. Working closely with the Membership Sales Manager, you will ensure that both front-end and back-office systems are efficient, user-focused, and seamlessly integrated. Your work will directly contribute to operational excellence, improved customer journeys, and strong commercial performance all while upholding the mission and values of the University of Warwick.
Informal Queries:
For informal queries about the role, please contact Jonathan Fogarty, Recruitment Manager.
Flexible Working:
Despite this role being advertised as full-time, we will also consider applications for employment on a Job Share Basis.
Key Responsibilities:
- CRM & Sales Technology Management: Lead the daily administration and optimisation of our membership platforms, including Gladstone and Endurance Zone. Manage system tasks such as audits, BACs, Direct Debit processes, RCP, and product setup. Co-manage CRM initiatives with the Marketing team to ensure consistent data use and unified customer communications. Produce accurate, insightful membership and sales reports for senior leaders, supporting forecasting and performance reviews. Support the Membership Sales Manager by responding to member enquiries and ensuring outstanding service delivery. Identify and drive opportunities for automation, improved reporting, and system enhancements.
- Cross - Department Collaboration & Business Development: Work collaboratively across Marketing, IT, Active & Performance, Operations, and Customer Service teams to deliver aligned member experiences. Support sales and marketing campaigns through system configuration, data segmentation, and post-campaign analysis. Act as a key link across departments to unlock new business development opportunities and strengthen member engagement. Champion continuous improvement through the sharing of insights and performance trends. Line-manage the Membership Coordinator, supporting the full employee lifecycle.
- Customer Insights & Retention: Analyse member feedback, NPS data, usage patterns, and retention metrics to inform targeted engagement strategies. Support the delivery and evaluation of the no-show policy. Help develop retention initiatives, identify at-risk members, and contribute to personalised outreach strategies. Ensure members feel valued through effective communication and feedback loops. Support outreach activity and member-focused events as required.
About You:
- Are you educated to HND/BSc/BA level or bring equivalent industry experience?
- Do you have proven success in systems and process based role, with a strong understanding of the leisure industry and customer journey?
- Can you demonstrate that you consistently process improvements and are confident working with data, producing clear and insightful reports?
- Are you comfortable working with CRM and wider IT platforms?
- Do you have a background in planning and delivering campaigns and understand the importance of mapping and optimising the customer journey?
- Are you a skilled communicator, who excels in interpersonal, written, and verbal communication?
- Are you flexible in your approach to work, including availability during evenings and weekends?
About The Department:
The University of Warwick has endorsed a new strategy for Active Wellness and Sport, re-shaping our Mission to provide access, opportunities and experiences that inspire and enable everyone to reach their potential. Warwick Sport sits at the heart of a world-class university campus, offering exceptional facilities and a mission driven by social impact. All revenue is reinvested into education, research, and community benefit. You’ll join a passionate team dedicated to creating memorable member experiences, driving continuous improvement, and shaping a welcoming, dynamic environment for all. We set and exceed high standards, supporting people every step of the way and look forward to applications from anyone interested to be part of this journey.
About The University:
We are a world-leading research-intensive university founded in 1965. We are ranked 106th in the world and 8th in the UK. 92% of our research is rated world‑leading or internationally excellent.
How to Apply:
What We Offer:
- Competitive salary
- Excellent Pension, Salary Sacrifice Scheme
- Staff benefits including gym membership, pension scheme, and more
- A vibrant, inclusive campus community
Useful tips to prepare your application:
Please review the Interview & Start Date:
- Interview Date: Round 1: 19th March 2026, Round 2: 26th March 2026
- Start Date: As soon as possible
- All application forms must be submitted before the closing deadline. You will not be able to submit after 11:55pm (even if you opened the form earlier). Only applications submitted via our official careers portal will be considered.
We Provide a Comprehensive Range Of Benefits, Including:
- An attractive pension scheme.
- 26 days holiday plus University Christmas closure.
- Generous parental/adoption leave policy.
- Onsite childcare facilities.
- Excellent learning and development opportunities.
We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements.
Our Commitment to Inclusion:
To find out more about our commitments to equality, diversity, and inclusion, please see: Our Commitments | University of Warwick.
Right to Work in the UK.
Membership Operations Manager (104301-0226) in Coventry employer: E-MODE STORE Paris
Contact Detail:
E-MODE STORE Paris Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Operations Manager (104301-0226) in Coventry
✨Tip Number 1
Get to know the University of Warwick and its values. When you walk into that interview, show us that you understand our mission and how your skills can help enhance our community. Research our sports facilities and think about how you can contribute to their growth!
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to membership operations and customer service. We want to see how you handle real-life scenarios, so think of examples from your past experiences that showcase your problem-solving skills.
✨Tip Number 3
Network with current employees or alumni from Warwick. They can provide insider tips on what it’s like to work here and what we value in a candidate. Plus, it shows us that you’re proactive and genuinely interested in being part of our team!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows us that you’re enthusiastic about the role and keen to join our vibrant community.
We think you need these skills to ace Membership Operations Manager (104301-0226) in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Membership Operations Manager role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Data Skills: Since this role involves a lot of data analysis, don’t forget to mention any experience you have with CRM systems or producing insightful reports. We want to see how you can contribute to our operational excellence!
Be Personable: We’re all about creating memorable member experiences, so let your personality shine through in your written application. Share examples of how you've engaged with customers or improved their journeys in previous roles.
Apply Through Our Website: Remember, the only way to apply is through our official careers portal. Make sure you submit your application before the deadline, as we won’t be able to accept late submissions. Good luck!
How to prepare for a job interview at E-MODE STORE Paris
✨Know Your Systems
Make sure you’re familiar with the membership platforms mentioned in the job description, like Gladstone and Endurance Zone. Brush up on how these systems work and think about how you can optimise them for better member experiences.
✨Show Your Analytical Side
Prepare to discuss your experience with data analysis and reporting. Think of specific examples where you've used data to drive improvements or inform strategies, especially in a customer-focused environment.
✨Collaboration is Key
This role involves working across various departments, so be ready to share examples of how you’ve successfully collaborated with teams in the past. Highlight your communication skills and how they’ve helped you build strong relationships.
✨Customer-Centric Mindset
Demonstrate your understanding of the customer journey and retention strategies. Be prepared to discuss how you’ve engaged with customers in previous roles and any initiatives you’ve led to enhance their experience.