Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team, manage calls, and ensure customer satisfaction daily.
- Company: Join EMG Motor Group, a family-run business that values its people and their contributions.
- Benefits: Enjoy employee discounts, free parking, and a bonus scheme while working in a supportive environment.
- Why this job: Be part of a growing team where your skills can shine and make a real impact.
- Qualifications: Previous experience in management or customer service is preferred; strong communication skills are essential.
- Other info: Full training provided; flexible hours with occasional Saturday shifts.
The predicted salary is between 24000 - 36000 £ per year.
Job Description:
Job information Customer Contact Manager from the Company E M G Motor Group, this latest Customer Contact Manager job vacancy is located in the city Ipswich IP DZ located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Automotive field have been opened and published up to the specified time.
Job Responsibility:
An exciting opportunity has arisen within our Customer Contact Team within the heart of EMG Motor Group. For a Customer contact manager for maternity cover.
The Role and responsibilities
· Managing the teams day to day jobs
· Running reports for the group
· Making a Rota for the team
· Pulling calls for training and monitoring purposes
· Answering all incoming calls in a timely manor
· Making outgoing calls to ensure satisfaction of our customers
· Creating MOT Voucher invoices
· Group Admin such as updating the website
· Franking and Mail merge\’s for the group
· Distributing emails to the correct location & department
· Keeping updated logs of all incoming calls for the separate departments
· Inputting & Updating of GDPR\’S for the group
What we are looking for
· Someone to be able to demonstrate previous experience in Managing, customer service, exceeding client expectations and handling client requests
· Someone who is confident in problem solving skills
· The ability to multi-task
· Excellent telephone and written communication skills
· Experienced in prioritising and effectively dealing with customer requirements
· The ability to hit suitable targets
· IT literate with ability to use different software applications
· Experienced in Data entry
· Accurate attention to details
· Someone who is confident in working alone and within a team
We are looking for office; Managing, call centre or customer service experience. Loyalty through a stable employment history. We would also be looking for someone with experience working with IT packages and customer database
About Us
At Grainger Motor Group, we take pride in our identity as a family-run and owned business; we cherish our people and their contribution to our success.
Our vision is to ‘be the best\’ at what we do and we recognise that our staff are the most important asset to our business – success is only achieved through our people. We are committed to create an environment where our employees have opportunities to grow and thrive; as our business grows our staff goes hand in hand growing with it.
Full training will be provided for the successful candidate.
Hours: Monday – Friday, Saturdays (1 in 4 as per a rota)
Job Type: Full-time
Additional pay:
- Bonus scheme
Benefits:
- Company events
- Employee discount
- Free parking
Experience:
- Management: 2 years (preferred)
- Call Centre: 2 years (preferred)
- Customer service: 2 years (preferred)
Licence/Certification:
- Full UK Driving Licence (preferred)
Work Location: In person
Keywords : Ipswich jobs
Closed Date : 2025-08-14
#J-18808-Ljbffr
Customer Contact Manager employer: E M G Motor Group
Contact Detail:
E M G Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Manager
✨Tip Number 1
Familiarise yourself with the automotive industry, especially customer service practices within it. Understanding the specific challenges and expectations in this field will help you stand out during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully handled customer complaints or issues in the past. This will demonstrate your ability to exceed client expectations.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role involves a lot of phone interaction and email correspondence, being articulate and clear will be crucial.
✨Tip Number 4
Network with current or former employees of EMG Motor Group if possible. They can provide insights into the company culture and what they value in a Customer Contact Manager.
We think you need these skills to ace Customer Contact Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and management. Use specific examples that demonstrate your ability to handle client requests and exceed expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to multi-task. Mention your experience with IT packages and customer databases, as these are key for the role.
Highlight Relevant Experience: In your application, emphasise any previous roles in call centres or customer service. Detail your management experience and how it has prepared you for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is crucial for this role.
How to prepare for a job interview at E M G Motor Group
✨Showcase Your Management Experience
Make sure to highlight your previous management roles during the interview. Discuss specific examples of how you've successfully led teams, managed day-to-day operations, and handled challenges in a customer service environment.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've effectively solved customer issues or improved processes. This will show your potential employer that you can think on your feet and handle unexpected situations with ease.
✨Emphasise Communication Skills
Since the role involves a lot of communication, be ready to showcase your excellent telephone and written communication skills. You might even want to practice answering common customer queries to demonstrate your proficiency.
✨Familiarise Yourself with IT Tools
As the job requires IT literacy, brush up on the software applications mentioned in the job description. Being able to discuss your experience with data entry and customer databases will give you an edge in the interview.
