Operations Manager - Access Hire Equipment
Bayswater | Monday to Friday | Profit Share Available
Lead Operations. Drive Customer Service. Grow the Business.
EL Workforce is recruiting on behalf of our client, a well-established access hire equipment company based in Bayswater, to find an experienced and motivated Operations Manager.
This is a hands-on leadership position where you will take ownership of the day-to-day operations, ensuring the business runs efficiently, the fleet is maintained to a high standard, and customers receive exceptional service.
About the Role
As Operations Manager, you will play a key role in keeping the business moving. You'll oversee the daily operation of the hire fleet while coordinating scheduling, maintenance, staff and customers.
Your responsibilities will include:
- Managing the day-to-day operations of the access hire business
- Coordinating equipment deliveries, collections and scheduling
- Managing fleet maintenance, servicing, inspections and repairs
- Ensuring equipment is available, compliant and ready for hire
- Managing and supporting the operations team
- Building strong relationships with customers and ensuring excellent customer service
- Handling customer enquiries and resolving issues efficiently
- Coordinating with drivers, technicians, suppliers and customers
- Improving operational processes, efficiency and fleet utilisation
- Monitoring equipment availability and turnaround times
- Ensuring safety and compliance standards are maintained
- Identifying opportunities to improve business performance and profitability
What We're Looking For
We're looking for someone who is organised, commercially minded and customer-focused, with strong operational experience.
You’ll ideally have:
- Experience in operations, fleet management, equipment hire, plant hire, logistics or a similar industry
- Strong scheduling and organisational skills
- Experience overseeing fleet maintenance and servicing
- Excellent communication and customer service skills
- Strong problem-solving abilities
- Previous experience managing or leading a team
- A hands-on approach and the ability to work in a fast-paced environment
- Commercial awareness and a focus on efficiency and profitability
- A current driver’s licence
What's On Offer?
Monday to Friday - no weekend work
Senior operational leadership role
Opportunity to make a genuine impact on the business
Strong focus on customer service and operational excellence
Profit share opportunity available
Long-term career opportunity
Work with an established and growing access hire business
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