The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
The role
- Develop and build relationships to ensure a high level of customer service is provided to clients.
- Ensure Freight is moved to customer specifications, on time with all the necessary customs and legal documentation and a record is kept of all daily events and interactive reports.
- Arrange haulage with shipping line/hauliers.
- All freight is invoiced and checked prior to dispatch.
- Ensure pre-alert documents are on hand as required.
- Accurately prepare and maintain ocean freight rate quotations, ensuringcompliance with carrier contracts and global tariff regulations.
- Coordinate with carriers, agents, and internal teams to secure optimal shipping schedules and rates.
- Monitor and track shipments, proactively resolving delays or discrepancies before they impact the customer.
- Maintain up-to-date knowledge of international trade regulations, customs requirements, and market rate trends.
- Support the sales team with timely and competitive rate proposals for tenders and spot quotes.
- Ensure all documentationbills of lading, invoices, customs formsis accurate and compliant.
- Identify opportunities to improve processes, reduce costs, and enhance service quality.
- Requests and queries are resolved and actioned quickly and efficiently.
- Communication with overseas agents, customers and suppliers is clear precise and effective to ensure that the freight is moved as per customer requirements.
What were looking for
- Previous experience in freight forwarding.
- Export experience involving shipments to global destinations and working with clear operating procedures.
- Familiarity with the use of all forms of haulage, sea, road, rail and air
- Experience of managing client/customer relations with strong verbal and written communication. xgikmsk
- International experience and exposure plus the ability to work with a global network of agents, suppliers, shipping lines, hauliers, and rail and air lines in other countries.
- Experience of working in a high pressure environment whilst retaining the capacity to remain calm under pressur Please click on the apply button to read the full job description
Ocean Freight Operator in Birmingham employer: E L Recruitment Solutions
As a leading player in temperature-controlled logistics, our company offers an exceptional work environment that prioritises employee growth and development. With a strong focus on teamwork and communication, we ensure that our Transport Planning Coordinators are equipped with the tools and support needed to excel in their roles while enjoying a collaborative culture. Located in the heart of the UK, we provide competitive benefits and opportunities for career advancement, making us an attractive employer for those seeking meaningful and rewarding employment.
