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- Tasks: Lead daily customer service operations and manage bookings for shipping and logistics.
- Company: A top shipping and freight forwarding company with a focus on Scandinavia and Europe.
- Benefits: Competitive salary, flexible working hours, and opportunities for career advancement.
- Why this job: Join a dynamic team and make a difference in the logistics industry.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Fast-paced environment with a focus on teamwork and innovation.
The company is a leading shipping and freight forwarding business, specialising in direct services to Scandinavia, as well as mainland Europe. They offer competitive, flexible and customised transport and logistics solutions for land, sea and air, and are currently looking for a dynamic individual to join their team.
Role description depending on experience:
- Take day to day lead of the Bookings/Customer Services team.
Senior Customer Services Coordinator employer: E L Recruitment Solutions Limited
Contact Detail:
E L Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the shipping and logistics industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research the company’s services and recent news. Being able to chat about their operations shows you’re genuinely interested and ready to contribute to their team.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled customer service challenges in the past. Real-life stories can make you stand out and demonstrate your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Customer Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Senior Customer Services Coordinator role. Highlight any relevant experience in shipping, logistics, or customer service to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background makes you a great candidate. Keep it engaging and personal – we want to get to know you!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements rather than just duties. Numbers and results speak volumes, so if you improved customer satisfaction or streamlined processes, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at E L Recruitment Solutions Limited
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their services, especially their shipping and freight forwarding solutions to Scandinavia and mainland Europe. This will not only show your interest but also help you tailor your answers to align with their values and operations.
✨Showcase Your Customer Service Skills
As a Senior Customer Services Coordinator, your ability to handle customer queries and issues is crucial. Prepare examples from your past experiences where you successfully resolved customer problems or improved service delivery. This will demonstrate your capability and fit for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-time situations. Think of specific instances where you had to lead a team or manage bookings under pressure. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company. Inquire about their future plans for expansion in logistics or how they measure success in customer service. This shows that you’re not just interested in the job, but also in contributing to the company's growth.
