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- Tasks: Engage in telesales and manage CRM to grow customer accounts.
- Company: Join a dynamic team in the freight forwarding and logistics industry.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a vibrant culture focused on innovation and customer satisfaction.
- Qualifications: Experience in B2B telesales and knowledge of freight processes is essential.
- Other info: Complete training modules to enhance your sales skills and career development.
The predicted salary is between 30000 - 42000 £ per year.
The primary purpose of the job is to give professional front line service to new business through direct channels whilst working closely with the BD team. This will be delivered through telesales and CRM management compliance. The employee is also responsible for servicing, retaining and profitably growing an assigned segment of regional accounts through CRM system data management.
The employee is required to expand the portfolio business by generating new customer accounts, and to increase the value of the assigned customer portfolio, measurable in Net Sales, Gross Margin, Gross Profit and transactional volumes.
Business Development Strategy- Participation in the creation, development, and execution of the Business Development strategy within the Commercial & Business Support function.
- Identify and report optimization possibilities in approach, processes and policies.
- Act as ambassador of the strategy within the network.
- Model the company values in day to day interaction internally and externally.
- Support both sales and branches in achieving their respective business objectives in the most efficient and effective way possible.
- Telesales qualification of new prospects.
- Profiling of the new customers based on size, vertical market and buying behaviour.
- Documenting required information and actions taken in CRM.
- Assisting sales with making appointments with customers where appropriate and log in CRM.
- Support credit checks for new customers prior to submitting quotations, in line with GSP & credit management policy.
- Provide spot & standard quotes to the customer.
- Handle customer commercial questions (technical, pricing, invoices, consulting).
- Identify new business opportunities.
- Plan specific activities to ensure realization of the Sales Goals.
- Continuously monitor own performance against CRM KPIs.
- Apply the Global Sales Process.
- Identify cross selling opportunities & communicate same to the corresponding Business Unit.
- Identify & execute necessary frequency of contact.
- Identify and capitalize on new opportunities.
- Review and update customer tariffs as and when necessary to protect profitability.
- Ensure SOPs being in place to safeguard correct customer handling and business execution by Ops.
- Ensure CRM usage and compliance by recording all actions, discussions, next steps, agreements, quotes etc. in CRM.
- Provide complete and timely information regarding new business to concerned parties within network.
- Identify and act on external marketing opportunities.
- Complete all available G-Campus training modules relevant to your sales function, consult with superior.
- Experience in B2B telesales.
- Experience in freight forwarding and logistics industry.
- Good knowledge of air and ocean freight products & processes (import and export) preferable.
- Good communication / telesales and negotiation skills.
- Customer Satisfaction mind set.
- Fluent in local language(s) and good English skills.
Inside Sales Representative in Feltham employer: E L Recruitment Solutions Limited
Contact Detail:
E L Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Representative in Feltham
✨Tip Number 1
Familiarise yourself with the freight forwarding and logistics industry. Understanding air and ocean freight products and processes will give you an edge in conversations with potential clients and help you answer their queries more effectively.
✨Tip Number 2
Brush up on your CRM skills. Since this role heavily relies on CRM management, being proficient in using these systems will not only help you manage customer data efficiently but also demonstrate your capability to handle the responsibilities of the position.
✨Tip Number 3
Practice your telesales techniques. Role-playing common sales scenarios with a friend or mentor can help you refine your communication and negotiation skills, making you more confident when reaching out to new prospects.
✨Tip Number 4
Network within the industry. Attend relevant events or join online forums to connect with professionals in the logistics sector. This can provide valuable insights and potentially lead to referrals that could benefit your application.
We think you need these skills to ace Inside Sales Representative in Feltham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B telesales and the logistics industry. Emphasise your skills in CRM management, customer satisfaction, and any specific achievements related to sales goals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention how your experience aligns with their needs, particularly in expanding customer portfolios and managing accounts effectively.
Highlight Relevant Skills: In your application, clearly outline your communication and negotiation skills. Provide examples of how you've successfully handled customer queries or identified new business opportunities in previous roles.
Showcase Your Knowledge: Demonstrate your knowledge of air and ocean freight products and processes. Mention any relevant training or certifications you have completed that would benefit the role.
How to prepare for a job interview at E L Recruitment Solutions Limited
✨Know Your Products
Familiarise yourself with the air and ocean freight products and processes. Being able to discuss these confidently will show your understanding of the industry and impress the interviewers.
✨Demonstrate CRM Proficiency
Be prepared to discuss your experience with CRM systems. Highlight how you've used them to manage customer relationships and track sales performance, as this is crucial for the role.
✨Showcase Your Telesales Experience
Prepare examples from your previous B2B telesales roles. Discuss specific achievements, such as how you successfully generated new accounts or increased sales within an existing portfolio.
✨Emphasise Customer Satisfaction
Illustrate your customer-centric approach by sharing instances where you went above and beyond to meet client needs. This mindset is essential for retaining and growing accounts.
